BT Cloud Voice order form from Netify

This order form can be used to order BT Cloud Voice services. Please use our WhatsApp chat if you have any questions relating to your order. Remember to order Broadband or BTnet leased line services separately.

Please enter the company name of the BT Authorised Supplier submitting this order.
1. I have clearly explained the installation and monthly fees to the customer and clarified that pricing excludes VAT. 2. I have explained the contract term to the customer. 3. I have informed the customer about the Consumer Price Index (CPI) increases. 4. I have call recordings of this sale. 5. I have confirmed that the customer understands their order is being processed by an Authorised Supplier for BT. 6. I have informed the customer that they need to answer their mobile during the installation process. 7. I have advised the customer that standard pricing will apply at the end of their contract.
*Re-signs must be a 1-to-1 re-sign of the customer's existing service, any changes to the service are considered an Upgrade/Modify.
This should match the entry on Companies House where possible: https://find-and-update.company-information.service.gov.uk/
IMPORTANT: Please ask the customer to check their email (including their junk folder) for communications from BT Business.
IMPORTANT: Please inform the customer that they will receive a call from Openreach to arrange access to their premises. This call may come from an 0800 number or the engineer’s personal mobile. They must answer their mobile during the installation process.
IMPORTANT: Please inform the customer that they will receive a call from Openreach to arrange access to their premises. This call may come from an 0800 number or the engineer’s personal mobile. They must answer their mobile during the installation process.
Please also include where they would like the BT Business Hub installed, e.g. Comms room, next to reception.
Important: You must ask your customer if they have a current phone number with their existing BT or competitor account that they wish to use with their new Cloud Voice Express service.
Important: You must ask your customer if they have a current phone number with their existing BT or competitor account that they wish to use with their new Cloud Voice Express service.
*IP Specialist Device - To be selected when the customer requires no new handsets on Basic Licences.
IMPORTANT: Soft Skills and Business skills training is only available to customers who are also taking ITEL CV Training on a 1,3 or 5 year package.
Is there anything we need to know about your order, please add notes here.