PriceInsight™ delivers the latest BT Cloud Voice Pricing and Discounts

BT Cloud Voice is a fully cloud-hosted VoIP service, where you, the customer, do not have to host any hardware on your business premises as all of the intelligence is cloud-based. The only optional hardware required is desk phones and any associated accessories. If you opt not to use physical hardware, you can use BT Cloud Voice through their app, which enables you to take your features and numbers with you on the move, making it a flexible cloud phone system for mobile devices. The service includes specific features across three licence types: Basic, Connect, and Collaborate, with an unlimited UK calling plan or sharer packages that, as the name suggests, share minutes across all of your users.

ProPharma: ProPharma is a global life sciences provider; they needed a reliable solution to manage their calls for patient support and clinician enquiries. By choosing BT Cloud Voice, they developed a resilient setup for handling global calls. The integration of a cloud-based solution ensured business communication continuity even during outages, with the ability to reroute calls automatically when necessary.

Diaceutics: This pharmaceutical diagnostics company selected BT Cloud Voice to support their expanding employee count, which is spread across multiple continents and predominantly working remotely. The implementation provided Diaceutics with a good-fit capability to manage calls and enabled the IT team to monitor call routes and update featuresin real time.

Media Company: BT assisted a large media company with adopting a unified communications platform to address challenges stemming from multiple collaboration tools. BT’s user adoption service played a critical role in training employees to ensure a smooth transition that minimised disruption.

BT pricing consists of four main components: the licence type—Basic, Connect, or Collaborate; the calling plan based on either unlimited calls or a sharer plan; hardware, including Yealink or Polycom devices for a complete cloud phone system; and any accessories such as headsets or ATA (analogue converters). Outside these four main areas, companies may wish to add additional features to specific licences, such as call recording or a user access option.

BT Cloud Voice includes the following features, some of which are provided by default within the licence:

• Cisco Webex Teams: Schedule meetings, audio calling, and use a personal meeting room (PMR) for up to 100 participants, with integration to MS Teams for enhanced team collaboration.
• Voice and Video Conferencing: Host up to 100 participants with collaboration tools, ideal for remote work and connecting dispersed team members.
• Call Director: Retain your BT line ID when calling from any location, a convenient option for mobile devices.
• Voicemail: Receive voicemail messages directly in your inbox, supporting efficient communication.
• Hunt Group: Ring multiple phones simultaneously when a single number is dialled, useful for routing calls within teams.
• Online Portal: Manage calls and settings from anywhere, offering full user access to features.
• Automatic Call Routing: Redirect calls automatically to another phone, enabling business continuity.
• Call Transfer: Transfer calls internally or externally, including to mobiles, to ensure seamless communication.
• Three-Way Calling: Add a third participant to an ongoing call, enhancing team collaboration.
• Call Recording: Record calls and retain them for up to seven years, useful for call analytics and compliance.
• Call Analytics: Access insights into call patterns to drive business decisions and monitor call routes.
• Busy Lamp Field: Monitor the status of multiple lines, allowing team-wide visibility.
• CRM Integrator: Integrate customer relationship management (CRM) tools for streamlined customer support.
• Fax Messaging: Send and receive faxes digitally as part of secure communications.
• Hot Desking: Enable employees to use any desk phone as their own, ideal for flexible office environments.
• Receptionist Console: Manage high call volumes with a dedicated receptionist interface, optimising call handling.
• Auto Attendant: Provide a virtual receptionist to guide incoming calls, supporting a professional presence.
• Call Centre ACD (Automatic Call Distribution): Efficiently distribute incoming calls in a call centre setting, with options for call routing.

User management can be performed by the assigned Cloud Voice administrator through the BT Cloud Voice portal for company-wide adds, moves, and changes. Users can also administer their own accounts, enabling user access for tasks such as adding voicemail options, out-of-office settings, and call divert.

BT Cloud Voice provides full analytics and reporting to help understand usage, features, and general statistics. Using the portal, users can access data points across call volume, duration, and patterns to understand how business users are active during peak times. Your business can use the analytics and reporting to improve call routing, call handling, resource allocation, and support for your customer base by monitoring call routes and tracking user activity.

Yes, BT Cloud Voice is a suitable VoIP solution for large enterprise businesses. The solution can be scaled to accommodate a large number of users and supports advanced features, including automatic call routing, call analytics, and integration with collaboration tools such as Cisco Webex for video conferencing. The service's cloud-based capability means that Cloud Voice can be used wherever the user is located, whether in the office or working remotely, providing business continuity. Centralised administration allows for adds, moves, and changes to be quickly deployed across all users.

BT Cloud Voice offers a range of calling plans and packages to meet various business needs. The options include:

1. Unlimited UK Calls: Provides unlimited calls within the UK, suitable for businesses with high domestic call volumes.
2. Sharer Packages: These packages allow minutes to be shared across users, ideal for teams that don’t all have high call volumes but want flexible call allowances
3. International and Premium Rate Options: Available add-ons for companies with global communication needs, allowing international and premium rate calls to expand business communications reach.
4. Customisable Packages: Tailored options allow additional features, such as call recording, advanced call analytics, and integration with business tools (CRM systems) or Cisco Webex for  collaboration.
5. Scalability Options for Growing Businesses: BT Cloud Voice also supports flexible plans that can scale up as business needs expand, supporting additional lines and advanced features as needed.

Yes, BT Cloud Voice is designed to integrate with both mobile devices and desktops, supporting hybrid work environments and remote access. Using the BT Cloud Voice app, users can access the full range of features from mobile phones, tablets, and desktop computers. These features include making and receiving calls, managing voicemail, and using collaboration tools as part of a unified communications platform. This flexibility enables employees to stay connected and manage calls wherever they are, whether in the office or working remotely, supporting business continuity. The app also integrates with Cisco Webex for video conferencing and team collaboration from any device, delivering a complete cloud phone system.

• Dedicated Business Support Team: Access support through phone, live chat, and online channels for help with setup, user account management, and troubleshooting. BT Cloud Voice Portal: The online portal offers guides, tutorials, and resources for self-service support, enabling users to manage call routing, voicemail setup, and user management independently.

• Advanced Technical Support: For businesses needing detailed assistance, BT provides support for complex integrations and customisation, helping configure solutions to meet unique requirements.

• Regular Updates and Service Improvements: Customers receive cloud updates that enhance service reliability and secure communications, ensuring access to the latest features and security upgrades.

• Data Encryption: Communications are protected by strong encryption protocols that secure voice data and reduce risks of interception, providing secure communications.
• Access Control: With multi-level permissions, administrators can manage access to sensitive information and set specific user access roles to enhance control over system use.
• Frequent Security Updates: BT Cloud Voice receives regular updates to address emerging security threats and ensure data security.
• Secure Data Centres: Hosted in secure, high-reliability data centres, BT Cloud Voice adds layers of physical and digital protection to your communication systems to support business continuity.
• Standards Compliance: The service meets industry regulations, providing businesses a trusted platform that aligns with best practices for data protection.