BT Reseller Business Broadband Order Form

BT Business Broadband order form from Netify

This order form can be used to order Solo and Cloud Voice Express Broadband services. Please use our WhatsApp chat if you have any questions relating to your order.

Reseller company name *

Please enter the company name of the BT Authorised Supplier submitting this order.

Agent's name submitting the order *

First

Last

address? answer of

Email address of the agent completing this order *

Compliance check - please read carefully *

1. I have clearly explained the installation and monthly fees to the customer and clarified that pricing excludes VAT. 2. I have explained the contract term to the customer. 3. I have informed the customer about the Consumer Price Index (CPI) increases. 4. I have call recordings of this sale. 5. I have confirmed that the customer understands their order is being processed by an Authorised Supplier for BT. 6. I have informed the customer that they need to answer their mobile during the installation process. 7. I have advised the customer that standard pricing will apply at the end of their contract.

Please select your order type *

Is your order a winback? If your customer is moving from TalkTalk, Vodafone, Zen, Origin, or Plusnet. they will experience some potential downtime, selling 4G Failover with Broadband Enhanced or Pro will ensure no downtime occurs.

Please select the product you have sold *

Please enter the business name of your customer *

This should match the entry on Companies House where possible: https://find-and-update.company-information.service.gov.uk/

Please add the customer's main switchboard number *

Please add the customer's title *

Please enter your customer's first and last name *

First

Last

Does the company have 10 Employee's or less? *

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple. Read more here: https://www.ofcom.org.uk/phones-and-broadband/accessibility/proposals-to-implement-new-eecc

Please enter your customer's mobile number *

IMPORTANT: Please inform the customer that they will receive a call from Openreach to arrange access to their premises. This call may come from an 0800 number or the engineer’s personal mobile. They must answer their mobile during the installation process.

Please enter your customer's email address *

IMPORTANT: Please ask the customer to check their email (including their junk folder) for communications from BT Business.

Please add the customer's installation address *

Please also include where they would like the BT Business Hub installed, e.g. Comms room, next to reception.

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Does the customer have a phone number associated with their existing Broadband service? *

Please enter the contract term *

60 month terms attract the most commission. Please ensure your customer is aware of their contract term.

Please enter the connection fee you have charged the customer *

Please refer to the offers PDF. Please ensure you include both the installation fee and Business Hub delivery fee.

Please confirm the monthly fee you have charged your customer *

Please refer to the offers PDF.

Please select your Broadband feature package *

Note, if you are ordering 4G EE Failover, please ensure your customer achieves good or better 4G indoor signal strength. https://ee.co.uk/help/mobile-coverage-checker

Does your customer require Expert Setup? *

Expert Setup is included at no additional cost with the Enhanced and Pro Broadband packages. However, we recommend ordering Expert Setup ONLY if the customer chooses Complete Wi-Fi, as a BT engineer will install the Wi-Fi discs for them. Expert Setup may also be beneficial if the customer has limited IT knowledge or is in a vulnerable situation.

Does your customer require McAfee Cybersecurity protection? *

IMPORTANT: Please ensure you are discussing McAfee Cybersecurity with EVERY customer. 1 licence costs £4.99 (excluding VAT) covering unlimited mobiles, and up to 5 laptop or PC devices. Your customer can buy up to 5 licences, to protect up to 25 laptop of PC devices. Ensure you ask how many latop or PC devices your customer is using within the business. Note: You must tell the customer that they will need to register for BT Business My Account to access the McAfee download. McAfee virus scanning software protects customer devices from malware viruses, spyware, and ransomware by detecting and removing threats in real time. It offers regular updates to defend against new threats, scans files and websites, and blocks malicious downloads.

Please enter the download and upload speeds provided to the customer *

You should always inform the customer of their download and upload speeds using the BT Wholesale checker: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Does your customer require a static IP address? *

Please ask your customer requires a static IP address. If they don't know, they probably do not require a static IP. Note: Broadband Essentials does not come with a free static IP address.

Please add notes to your order as required

Is there anything we need to know about your order, please add notes here.