If you are placing an upgrade or resign order, read the commission rules to ensure your order qualifies: Click here to read the rules

Good things to remember!

All sales calls must be recorded.
Inform the customer: “This call is being recorded for training and compliance purposes. Is that acceptable?”
All telephone numbers must be TPS-checked (Telephone Preference Service).
Do not call any number until confirmed it is not registered with the TPS.
All pricing excludes VAT.
Always include “+VAT” in pricing conversations.
The customer will return to standard pricing at the end of their contract term.
A delivery fee of £9.95 + VAT applies for the BT Business Hub delivery.
There is a £20 + VAT installation charge for Solus orders (offer pricing only; standard installation is higher).
There is a £30 + VAT installation charge for Cloud Voice Express bundle orders (offer pricing only; standard installation is higher).
Inform the customer to answer their phone or mobile during installation as Openreach will need to book appointments.
Explain the CPI (Consumer Price Index) adjustment and how it increases pricing over the contract term. Specific examples must be provided for the entire contract term, such as: “For a 36-month contract: Your monthly price is £30.95, increasing to £33.95 on 1 April 2025 and to £36.95 on 1 April 2026.” Broad or vague statements like “Your monthly price will increase by £3 each April until the end of your contract” are not acceptable.
Confirm the correct business landline number, customer mobile number, and email address.
Ensure the installation address for the purchased product is correct, especially for businesses with multiple sites.

Add McAfee virus scanning to your Broadband orders for additional commission

BT Business offers a comprehensive cybersecurity solution through their Business McAfee Antivirus Protection.
The service provides real-time protection against malware, viruses, spyware, and ransomware by detecting and removing threats as they occur.
McAfee includes regular updates to defend against emerging threats, scans files and websites, and blocks malicious downloads.
A single licence, priced at £4.99 (excluding VAT), covers up to five laptops or PCs and unlimited mobile devices.
Customers can purchase up to five licences, allowing protection for up to 25 laptops or PCs.
To access the McAfee download, customers must register for a BT Business My Account.

BT Business Broadband order form from Netify

This order form can be used to order Solo and Cloud Voice Express Broadband services. Please use our WhatsApp chat if you have any questions relating to your order.

Reseller company name *

Please enter the company name of the BT Authorised Supplier submitting this order.

Agent's name submitting the order *

First

Last

Email address of the agent completing this order *

Please add the customer's title *

Please enter your customer's first and last name *

First

Last

Have you requested a pre-check for this customer? *

You must always request authorisation to search BT Business customer account data and request a pre-check. This means, all requests for pre-check data must be call recorded. For example: “I can find out when your current contract ends, your current payment and product details. I have no access to any confidential or financial information pertaining to your account. If you want me to do this, I just need you to confirm your phone number associated with your Broadband and your full company name. Please say “Yes” to authorise me to download the data.”

Please confirm that you have represented your business in the correct way vs BT Business guidelines *

Dealing with the “You are not BT” objection Do not say you are working for BT or any of the following: An associate of BT, A colleague of BT, In collaboration with BT, An affiliate of BT Working in an alliance, syndicate, or joint venture with BT, Working on behalf of BT, Doing work for BT, Working with BT, Working for BT, A part of BT, Instructed by BT, Account managing for BT, Supplier for BT, You are an Authorised Supplier for BT.

Please select your order type *

Is your order a winback? If your customer is moving from TalkTalk, Vodafone, Zen, Origin, or Plusnet. they will experience some potential downtime, selling 4G Failover with Broadband Enhanced or Pro will ensure no downtime occurs.

Please enter the business name of your customer *

This should match the entry on Companies House where possible: https://find-and-update.company-information.service.gov.uk/

Please add the customer's main landline number *

Please enter your customer's mobile number *

IMPORTANT: Please inform the customer that they will receive a call from Openreach to arrange access to their premises. This call may come from an 0800 number or the engineer’s personal mobile. They must answer their mobile during the installation process.

Please enter your customer's email address *

IMPORTANT: Please ask the customer to check their email (including their junk folder) for communications from BT Business.

Please add the customer's installation address *

Please also include where they would like the BT Business Hub installed, e.g. Comms room, next to reception.

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please select the product you have sold *

Please select your Broadband feature package *

Note, if you are ordering 4G EE Failover, please ensure your customer achieves good or better 4G indoor signal strength. https://ee.co.uk/help/mobile-coverage-checker

enter download you

Please enter the contract term *

60 month terms attract the most commission. Please ensure your customer is aware of their contract term.

Please confirm the monthly fee you have charged your customer *

Please refer to the offers PDF.

Does your customer require Expert Setup? *

Expert Setup is included at no additional cost with the Enhanced and Pro Broadband packages. However, we recommend ordering Expert Setup ONLY if the customer chooses Complete Wi-Fi, as a BT engineer will install the Wi-Fi discs for them. Expert Setup may also be beneficial if the customer has limited IT knowledge or is in a vulnerable situation.

Does your customer require a static IP address? *

Please ask your customer requires a static IP address. If they don't know, they probably do not require a static IP. Note: Broadband Essentials does not come with a free static IP address.

Please enter the connection fee you have charged the customer *

Please refer to the offers PDF. Please ensure you include both the installation fee and Business Hub delivery fee.

Does your customer require McAfee Cybersecurity protection? *

IMPORTANT: Please ensure you are discussing McAfee Cybersecurity with EVERY customer. 1 licence costs £4.99 (excluding VAT) covering unlimited mobiles, and up to 5 laptop or PC devices. Your customer can buy up to 5 licences, to protect up to 25 laptop of PC devices. Ensure you ask how many latop or PC devices your customer is using within the business. Note: You must tell the customer that they will need to register for BT Business My Account to access the McAfee download. McAfee virus scanning software protects customer devices from malware viruses, spyware, and ransomware by detecting and removing threats in real time. It offers regular updates to defend against new threats, scans files and websites, and blocks malicious downloads.

Does the customer have a phone number associated with their existing Broadband service? *

Does the customer require a handset? *

Does the customer require an additional handset? *

Does the company have 10 Employee's or less? *

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple. Read more here: https://www.ofcom.org.uk/phones-and-broadband/accessibility/proposals-to-implement-new-eecc You can avoid completing an EECC document by option for e-sign order acceptance where the BT system will send your customer an email - please ask to learn more.

Please enter the download and upload speeds provided to the customer (You must always call record telling the customer their speeds unless you are submitting an EECC or e-sign) *

You should always inform the customer of their download and upload speeds using the BT Wholesale checker: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please confirm you have informed the customer that 24, 36 and 60 month terms are available. *

There are no offers on 24 month contracts. Please always ensure you are offering different pricing for 36 and 60 month contracts - i.e. you should discount the 60 month term to ensure pricing is lower vs 36 month terms.

Please confirm you have explained the CPI (Consumer Price Index) price rises to your customer *

CPI must be communicated clearly to customers in pounds and pence for each year of their contract. This impacts ALL service providers, not just BT. From 13/01/25, all BT Business Broadband products will see a £3 monthly price increase each year starting 1st April. Specific examples must be provided for the entire contract term, such as: “For a 36-month contract: Your monthly price is £30.95, increasing to £33.95 on 1 April 2025 and to £36.95 on 1 April 2026.” Broad or vague statements like “Your monthly price will increase by £3 each April until the end of your contract” are not acceptable.

Please ensure you have read the call confirmation script to the customer, ensure they are aware of your company name, i.e. "XYZ Telecom, Authorised Supplier for BT" *

Your sale today is being processed by [INSERT YOUR AUTHORISED SUPPLIER NAME]. You are buying/resigning/upgrading to [INSERT PRODUCT – USE FULL NAME WITH NO ABBREVIATIONS] on [INSERT CONTRACT TERM], which will give you expected download speeds of [INSERT MBPS] and expected upload speeds of [INSERT MBPS]. The monthly price of £XX.XX is fixed for the duration of your contract, but this will be subject to Consumer Price Index (CPI) increases, which applies to all major internet service providers, not just BT. Your payments will increase each year on 1st April by £X per month. [IF YOU HAVE NOT COVERED INDIVIDUAL PRICES EARLIER IN THE CALL] This means that on 1st April 2025 your bill will be £XX.XX per month, in 2026 it will be £XX.XX per month, in 2027 it will be £XX.XX per month, in 2028 it will be £XX.XX per month and in 2029 it will be £XX.XX per month. [LENGTH OF CONTRACT = NUMBER OF PRICES] Your benefits are [List the benefits package PRO/ENHANCED/ESSENTIALS. Use the offers PDF or Toolkit to find product sales details.] You have added [List any add-ons you have sold, such as McAfee or Complete Wi-Fi where it has not been included in the package, along with any additional handsets] at a total cost of £XX.XX per month/upfront. Your one-off charges of [INSERT INSTALL FEE AND DELIVERY FEE] for install and delivery [AND FEE FOR ADDITIONAL HARDWARE] will appear on your first bill, and you will be billed quarterly and in advance. All pricing excludes VAT. All contracts are subject to BT’s terms and conditions, further details of these can be found on business.bt.com. If you decide to terminate your contract before its end date, an early cancellation fee will apply. You will return to standard pricing after your contract expires, but someone will be in touch prior to that date to let you know about BT’s latest offers. [IF TECHNOLOGY UPGRADE] Openreach will make contact with you to make an appointment for an engineer to visit and install your new broadband an

Please confirm you have call recorded ALL interactions with your customer *

You must call record all interactions with your customer.

Please confirm the customer is aware that they will return to standard pricing at the end of their contract *

Longer term contracts help to protect the customer against BT package price rises. (This does not include the CPI price rises)

Please add notes to your order as required

Is there anything we need to know about your order, please add notes here.