{"dataset":{"name":"BT Managed SD-WAN and SASE evidence databank","canonical":"https://netify.co.uk/bt-sase-sd-wan/","dataUrl":"https://netify.co.uk/bt-sase-sd-wan/data.json","version":"2026.08.30","reviewed":"2026-08-30","author":"Harry Yelland","authorRole":"Cybersecurity Writer, Netify","reviewer":"Robert Sturt","reviewerRole":"Managing Director, Netify and BT Authorised Partner since 2012","licence":"CC BY 4.0 with attribution to Netify","methodology":"Every entry is labelled Confirmed, Partial evidence or Gap - not found. Confirmed entries require public supporting evidence. Partial entries identify what is supported and what remains uncertain. Gap records are retained so agents do not fill missing facts with assumptions."},"counts":{"total":119,"confirmed":60,"partial":45,"gaps":14},"confidenceDefinitions":{"Confirmed":"Supported by cited public evidence.","Partial evidence":"Some elements are supported, but the record names the remaining uncertainty.","Gap - not found":"No sufficiently reliable public evidence was found during the research pass."},"records":[{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.1","topic":"BT's SD-WAN proposition - naming/branding (e.g. BT SD-WAN, Dynamic Network Services, Cloud of Clouds positioning)","confidence":"Confirmed","details":"BT brands this simply as 'Managed SD-WAN', not a distinct product name the way a vendor might use. It launched to UK business customers via Cisco (Viptela and Meraki) back in 2020, then expanded with Fortinet Secure SD-WAN the following year. Throughout, the positioning has been about combining fixed line, mobile data, security expertise and proactive managed services under a single point of contact.","sources":["BT Newsroom, 'BT brings intelligent connectivity to UK businesses with new Cisco Managed SD-WAN solutions' (2020) newsroom.bt.com; business.bt.com/solutions/intelligent-connectivity/sd-wan/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-1/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.10","topic":"BT's stated global reach claim for SD-WAN/SASE specifically","confidence":"Confirmed","details":"BT provides network services and secure multi-cloud connectivity to customers in over 200 countries. This is a different figure to Global Fabric's own PoP count (45 live cloud data centre PoPs, with a stated target of 140). The 200+ countries figure describes BT's general network service reach, while the PoP count describes Global Fabric's specific infrastructure density, and the two measure different things.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-10/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-10/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.2","topic":"BT's SASE proposition - naming/branding, how BT positions SASE vs SD-WAN vs 'Secure Connect' type offerings","confidence":"Confirmed","details":"BT brands its SASE offering as a 'managed SASE service', though it also gets referenced elsewhere as SD-WAN with SSE/SASE capabilities layered on top. The latest iteration, from November 2024, runs on Fortinet and is marketed around helping customers 'seamlessly transition from managed SD-WAN to SASE'.","sources":["BT Newsroom, 'BT launches a new managed SASE service powered by Fortinet' (25 Nov 2024) newsroom.bt.com; Computer Weekly, 'BT unveils managed SASE service'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-2/","buyerAction":"Ask BT to itemise the included licences, security functions and managed-service components.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-2/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.3","topic":"Underlying technology partners BT resells/manages (list only) and which BT leads with","confidence":"Confirmed","details":"BT's SD-WAN and SASE partner roster today spans Cisco, VMware, Fortinet, Zscaler and Palo Alto, with Zscaler being the newest name to join that lineup. Nokia, which appeared in BT's earlier vendor messaging, is no longer part of the current roster. In our view, buyers already committed to one of these platforms should keep an eye on this list, since BT has changed its partner mix before and could well do so again.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current) - see new 1.9; BT Newsroom (2020, 2024) for historical record"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-3/","buyerAction":"Require BT to name the proposed technology platform and explain why it fits the estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-3/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.4","topic":"BT's network heritage angle - how it markets its own global network (BT Global Fabric / Global Network Services) as the differentiator underneath SD-WAN/SASE","confidence":"Confirmed","details":"BT Global Fabric is BT's network-as-a-service (NaaS) platform, unveiled in October 2023 and live since February 2025 as 'Global Fabric Internet'. It's built as the underlying fabric onto which SD-WAN, security and multi-cloud routing get layered via a marketplace or app. At launch it covered 45 cloud data centres, with a stated target of 140, and its partnerships already include Google Cloud WAN (from 2025) and Cisco as a key technology supplier. We'd read this as the clearest signal yet of where BT's underlying network strategy is actually heading.","sources":["Telecoms.com, 'BT Global Fabric finally goes live' (Feb 2025); Telecoms.com, 'BT plugs Global Fabric into Google's Cloud WAN' (Apr 2025); TelecomTV, 'What now for BT's Global Fabric?' (Oct 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-4/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-4/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.5","topic":"Positioning in BT's wider portfolio (BT Business, BT Enterprise, EE, BT Wholesale - which unit owns this)","confidence":"Partial evidence","details":"Product sits under BT Business (business.bt.com) for UK enterprise/corporate/public sector customers, and BT Global Services / globalservices.bt.com for multinational corporate customers. Comment from Bas Burger carries title 'CEO, Business, BT' in 2024 material and 'CEO, International, BT' in 2025 material - exact current divisional ownership/naming not independently confirmed beyond these mentions.","sources":["BT Newsroom (2024); globalservices.bt.com","Telecoms.com (Apr 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-5/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Positioning in BT's wider portfolio (BT Business, BT Enterprise, EE, BT Wholesale - which unit owns this).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-5/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.6","topic":"Where BT sits in Gartner/Omdia/GigaOm/ISG type analyst rankings for managed SD-WAN/SASE providers (not vendor rankings)","confidence":"Confirmed","details":"BT has been named a Leader in Gartner's Magic Quadrant for Global WAN Services (formerly 'Magic Quadrant for Network Services, Global') for 20 consecutive years as of the 2024 report, and again in the 2026 report. In the 2024 edition, BT was placed furthest for 'Completeness of Vision'. This particular Magic Quadrant evaluates telecom and MSP network service providers, BT, AT&T, NTT, Orange Business, Tata, Verizon, Vodafone, Colt and GTT among them, which is a genuinely different evaluation to Gartner's separate MQ for SD-WAN itself, that one covers underlying technology vendors like Fortinet, Cisco, VMware/Broadcom, HPE, Palo Alto and Versa, and doesn't include BT at all. BT also points to a Leader position in IDC's MarketScape for Worldwide Managed Security Services, a related but distinct market from SD-WAN and managed network services specifically. In our view, buyers should read the WAN Services recognition as the more directly relevant one for an SD-WAN or SASE procurement, since it's evaluating BT itself rather than the technology sitting underneath its service.","sources":["BT Newsroom, 'BT placed furthest for Completeness of Vision...' (24 Apr 2024); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/; research.oz.spotlightar.com Magic Quadrant for Global WAN Services 2025 excerpt"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-6/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.7","topic":"Product lifecycle / roadmap signals (recent announcements, partnerships, EOL of legacy MPLS push)","confidence":"Partial evidence","details":"Recent roadmap signals: Nov 2024 SASE/SSE expansion with Fortinet (FWaaS, SWG, CASB, ZTNA, AI-powered threat detection); Feb 2025 Global Fabric general availability; Apr 2025 Global Fabric–Google Cloud WAN interconnect partnership (targeting 50 top cloud locations growing to 70 by 2026). No explicit public statement found on MPLS end-of-life timeline specific to BT.","sources":["BT Newsroom (2024)","Telecoms.com (Feb & Apr 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-7/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Product lifecycle / roadmap signals (recent announcements, partnerships, EOL of legacy MPLS push).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-7/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.8","topic":"Confirmed product architecture and branding structure (as of current business.bt.com)","confidence":"Confirmed","details":"BT's live product structure currently sits a parent category, 'SD-WAN and SASE', under 'Networks and digital services' on business.bt.com, splitting into two distinct product pages: 'SD-WAN' and 'SASE: Secure Access Service Edge', each with its own landing page, features and downloads. This is a step on from the naming used in BT's older 2020-2021 press releases, which referred more generically to 'Managed SD-WAN' and a 'managed SASE service'. We'd flag this as a useful confirmation that BT now treats the two as genuinely separate products commercially, not just different names for the same underlying offer, which matters if you're trying to work out exactly what you're being quoted for.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-8/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-8/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.9","topic":"Full current list of underlying technology partners named on BT's live SD-WAN/SASE page","confidence":"Confirmed","details":"BT's current SD-WAN and SASE partners are Cisco, VMware, Fortinet, Zscaler and Palo Alto. Zscaler is the newest addition to this line-up, not present in BT's earlier 2020-2021 partner roster of Cisco/Viptela/Meraki, VMware, Nokia and Fortinet. Nokia is no longer part of the current partnership. Buyers already committed to one of these platforms should treat this as the definitive current list, since BT's partner mix has shifted before and could shift again.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-9/","buyerAction":"Require BT to name the proposed technology platform and explain why it fits the estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-9/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.1","topic":"Managed service wrap - monitoring, NOC/SOC, proactive management, patching cycles","confidence":"Partial evidence","details":"BT markets a 'fully managed service' including 'a dedicated management team to get you up and running quickly', 24/7 monitoring/support, and proactive issue resolution referenced generally ('we continually develop our services to resolve issues proactively before they happen'). Exact NOC/SOC structure, patch cadence, and staffing model not independently verified beyond marketing copy.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/; globalservices.bt.com SD-WAN solutions page"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-1/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Managed service wrap - monitoring, NOC/SOC, proactive management, patching cycles.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-1/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.10","topic":"Professional services - design, consultancy, zero-trust advisory, security assessments","confidence":"Partial evidence","details":"Not publicly documented specifically for SD-WAN/SASE - no dedicated public page found describing a named professional-services/consultancy engagement model (e.g. zero-trust advisory, security assessment) as a distinct paid service line for this product, though BT's broader security portfolio includes Operational Technology Threat Management (referenced on BT's manufacturing case-study hub) which implies adjacent consultancy-style services exist.","sources":["business.bt.com/insights/case-studies/manufacturing/ (references business.bt.com/security/threat-management/operational-technology/)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-10/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Professional services - design, consultancy, zero-trust advisory, security assessments.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-10/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.11","topic":"Compliance & certifications BT holds (ISO27001, Cyber Essentials Plus, government frameworks e.g. G-Cloud, PSN)","confidence":"Partial evidence","details":"Confirmed: BT plc holds public-sector supplier status under Crown Commercial Service frameworks (Network Services 3, G-Cloud, Technology Services 3). Specific ISO27001 / Cyber Essentials Plus certification scope for the SD-WAN/SASE product line specifically was not confirmed via a BT-published certificate or compliance page in this search pass - this needs a direct check of BT's regulatory/compliance statements page.","sources":["Digital Marketplace supplier page (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553); business.bt.com/legal/regulatory-legal-statements/ (page located but certification detail not extracted in this pass)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-11/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Compliance & certifications BT holds (ISO27001, Cyber Essentials Plus, government frameworks e.g. G-Cloud, PSN).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-11/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.12","topic":"Sustainability/ESG angle if marketed (network efficiency, carbon reporting)","confidence":"Partial evidence","details":"Not SD-WAN/SASE-specific, but BT Group-wide: BT brought forward its net zero target from 2045 to 2030 for its own operations (and 2040 for its supply chain), announced 2021; since 2016 BT reduced emissions across its own operations by 57% and its supply chain by 19% (as of the 2021 announcement); switched to 100% renewable electricity across its network, offices and retail stores in 2020. BT's Cloud Edge / Global Fabric marketing references 'digital sustainability solutions to help you track, measure and reduce carbon emissions' as an adjacent offering, but no SD-WAN/SASE-specific carbon metric was found.","sources":["TechRadar, 'BT brings forward net zero target to 2030' (2021); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-12/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Sustainability/ESG angle if marketed (network efficiency, carbon reporting).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-12/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.13","topic":"Confirmed unified service desk / support model (updates 2.5)","confidence":"Confirmed","details":"Both SD-WAN and SASE are backed by a single unified service desk, built around seamless service and reduced effort for the customer. BT lists this alongside partnerships, global reach, and experience as one of its stated reasons to choose them.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-13/","buyerAction":"Confirm the service desk, escalation route and ownership boundary across underlay, overlay and security.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-13/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.14","topic":"Detailed, current SASE-specific NOC/SOC commitment (updates/resolves 2.7 gap)","confidence":"Confirmed","details":"Five specific commitments sit under BT's converged UK NOC and SOC expertise claim. These are a single point of contact, unified incident response, no finger pointing between vendors, NCSC aligned threat intelligence, and guaranteed UK data residency. The team delivering this is confirmed as converged and UK based rather than offshore or third party. We think this matters most for buyers with data sovereignty requirements attached to their security operations specifically, not just their network.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-14/","buyerAction":"Ask BT to make logging location, data residency and retention commitments explicit in the proposed service.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-14/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.15","topic":"Confirmed lifecycle management commitments","confidence":"Confirmed","details":"Proactive performance monitoring, automated patching and updates, optimisation reviews, and ongoing capacity planning make up BT's lifecycle management commitments for this product. A claim of zero unplanned downtime sits alongside these. That downtime claim reads more like an aspiration than an actual SLA figure, given there's no numeric uptime guarantee attached to it.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-15/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-15/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.16","topic":"Confirmed 'single point of accountability' commercial/service commitments (updates 2.9)","confidence":"Confirmed","details":"A single commitment covers SLA backed performance guarantees, unified billing and reporting, architecture recommendations, business continuity planning, and quarterly business reviews, all framed as one trusted partner accountable for the entire SASE stack. Of these, the quarterly business review cadence stands out as the most concrete and citable detail, a specific operational rhythm rather than a vague promise of good service.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-16/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-16/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.17","topic":"Confirmed migration/onboarding commitments (updates/resolves 2.2 gap)","confidence":"Confirmed","details":"Pre deployment readiness assessments, hardware provisioning and logistics, phased migration billed as zero cutover risk, free training, and staff onboarding through a dedicated delivery and transformation service all form part of BT's migration commitments. That zero cutover risk language is a marketing claim rather than a numeric guarantee, though it is still the most detailed public commitment on migration methodology we have found for this product. It falls short of an actual technical runbook, so buyers should ask for one directly during procurement.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-17/","buyerAction":"Require a phased migration plan, acceptance tests, rollback responsibilities and expected disruption.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-17/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.18","topic":"Confirmed 'intelligent operations' and digital platform/portal features (updates 2.8)","confidence":"Confirmed","details":"AI driven anomaly detection, automated policy enforcement, incident playbooks, root cause analysis and correlation, and self healing auto remediation make up SASE's operational feature set. All of this is delivered through the same single portal covering real time visibility, billing insight, performance metrics, and custom reporting. Compared with the vaguer continuous analysis language used in earlier research, this is a noticeably more detailed and mature picture of the product.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-18/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-18/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.2","topic":"Onboarding & migration methodology (MPLS-to-SD-WAN transition services, phased rollout support)","confidence":"Confirmed","details":"BT's migration and onboarding commitments for SASE cover pre-deployment readiness assessments, hardware provisioning and logistics, phased migration positioned as carrying \"zero cutover risk\" (a marketing claim rather than a numeric guarantee), Day 1 operational handover, and staff training and change management. A detailed technical runbook isn't public.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.17"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-2/","buyerAction":"Require a phased migration plan, acceptance tests, rollback responsibilities and expected disruption.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-2/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.3","topic":"Network integration - how BT SD-WAN/SASE connects into BT's own MPLS, internet, mobile (EE), and cloud connect services","confidence":"Confirmed","details":"Managed SD-WAN combines BT's own fixed line connectivity, mobile data via EE, and the Global Fabric NaaS platform, with cloud connectivity delivered through Connected Cloud Edge and, more recently, Global Fabric's Google Cloud WAN interconnect from 2025. Few competitors can bundle fixed, mobile and cloud on-ramp under one roof this way, which is really BT's core differentiator here.","sources":["BT Newsroom (2020); Telecoms.com (Apr 2025); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-3/","buyerAction":"Document the access type, bandwidth, backup circuit and physical diversity required for each site class.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-3/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.4","topic":"SLAs offered - uptime guarantees, MTTR, support tiers (unique to BT vs raw vendor SLA)","confidence":"Partial evidence","details":"UPDATE: BT's current SASE product page confirms the existence of 'a single SLA and unified service management' covering both connectivity and security together (see new item 3.9) - a genuine, sourced commitment that a single combined SLA exists. However, no numeric uptime %, credit structure, or response-time figures are published alongside this claim, so the original gap (concrete SLA numbers) remains only partially resolved.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/; business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 3.9"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-4/","buyerAction":"Request the numeric uptime, response, restoration and service-credit commitments that will appear in the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-4/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.5","topic":"Support model - account management, TAMs, ticketing, escalation paths, UK-based vs offshore support","confidence":"Partial evidence","details":"BT markets 'a dedicated management team to get you up and running quickly' and positions itself as offering 'a single point of contact' combining fixed, mobile and security expertise. No public detail found on named TAM structure, ticketing SLAs, or UK vs offshore support location split for the SD-WAN/SASE product specifically.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/","BT Newsroom (2020)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-5/","buyerAction":"Confirm the service desk, escalation route and ownership boundary across underlay, overlay and security.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-5/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.6","topic":"Global reach / multi-country delivery capability (PoPs, local loop access, in-country compliance)","confidence":"Confirmed","details":"Global reach for BT runs mainly through Global Fabric, which reached general availability in February 2025 with 45 live cloud data centre locations. The stated target is 140. BT has also flagged a longer term ambition to reach 700 data centres worldwide with high bandwidth links. A different number altogether is the Google Cloud WAN interconnect, launched in April 2025, giving access to 50 of the world's leading cloud locations now and 70 by 2026. These two figures cover different things and shouldn't be read as the same metric. Prospects with workloads sitting outside the current 45 location footprint need direct confirmation of regional coverage, since BT still has a long way to go before hitting its 140 location goal.","sources":["Telecoms.com, 'BT plugs Global Fabric into Google's Cloud WAN for AI push' (Apr 2025); Telecoms.com, 'BT Global Fabric finally goes live' (Feb 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-6/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.7","topic":"Security operations layer - BT's own SOC/MSS wrapped around SASE (threat intel, incident response)","confidence":"Confirmed","details":"A converged UK NOC and SOC model underpins BT's SASE offer. One UK based team handles 24/7 monitoring and security support, acting as the single point of contact and running unified incident response. NCSC aligned threat intelligence and guaranteed UK data residency come as standard. What this really means in practice is that network and security incidents stay owned by one team rather than being passed between separate suppliers, which is the actual substance behind BT's \"no finger pointing\" claim.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.14"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-7/","buyerAction":"Define monitoring, incident response, policy management and evidence responsibilities between BT and the customer.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-7/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.8","topic":"Reporting & analytics portals - BT's own dashboards/tools vs vendor-native consoles","confidence":"Confirmed","details":"SASE customers get one dashboard covering real time visibility, billing insight, and control across the whole service. It spans performance metrics, billing transparency, policy orchestration, and custom reporting and analytics. Anomaly detection powered by AI and self healing auto remediation are both built into that same portal now.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.18"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-8/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-8/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.9","topic":"Commercial/contract model - bundling, contract lengths, CPE ownership vs managed, billing consolidation","confidence":"Partial evidence","details":"Not publicly documented in detail - BT does not publish standard contract lengths, CPE ownership models, or billing consolidation specifics for SD-WAN/SASE. BT is confirmed to sell via direct enterprise contracts AND via UK public sector frameworks (CCS Network Services 3, G-Cloud, Technology Services 3), where BT plc has '80+ Direct Award catalogue services' listed.","sources":["Digital Marketplace supplier page for British Telecommunications Public Limited Company (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-9/","buyerAction":"Separate published product claims from the commitments, exclusions and dependencies written into the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-9/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.1","topic":"Connectivity options offered under BT SD-WAN (internet, MPLS, 4G/5G/EE mobile backup, satellite where relevant)","confidence":"Confirmed","details":"Confirmed transport options for Managed SD-WAN are MPLS, broadband internet, and 4G/5G delivered via BT's own mobile network. There is no detailed public architecture breakdown beyond this. Our opinion is that it reads more as a managed connectivity and security proposition than a technically granular SD-WAN spec sheet.","sources":["www.globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions: 'lets organisations securely connect users to their applications using any combination of transport services, including MPLS, broadband internet, and 4G/5G'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-1/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.10","topic":"Confirmed intelligent routing detail","confidence":"Confirmed","details":"BT's current SASE page describes intelligent routing as automatically steering traffic 'over 5G, Fibre, or Broadband to minimise latency', combining SD-WAN with 'BT's resilient UK infrastructure' - this confirms 5G is positioned as a primary transport option, not just a backup/failover path, and ties directly to BT's EE mobile network ownership as a differentiator versus MSPs without their own mobile network.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-10/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-10/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.11","topic":"DLP (Data Loss Prevention) explicitly confirmed as a named SASE feature (resolves gap flagged at 3.4)","confidence":"Confirmed","details":"DLP is now confirmed part of BT's offerings.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-11/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-11/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.12","topic":"UK data sovereignty/residency explicitly confirmed as a named feature","confidence":"Confirmed","details":"Sovereign assurance is now a named feature. It covers UK resident logging and management aimed at meeting local regulatory standards. This is important for UK public sector, financial services, and healthcare buyers with data residency requirements attached to their procurement. We think it's a genuine differentiator against SASE platforms that log and manage centrally overseas.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-12/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-12/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.13","topic":"Confirmed downloadable BT-published technical collateral for SD-WAN","confidence":"Confirmed","details":"Three official SD-WAN datasheets exist. There is a general future proof network overview, a security led Secure SD-WAN datasheet, and an SD-WAN digital transformation datasheet. Our recommendation is to use the security led version specifically when responding to RFPs with a strong security evaluation weighting, since it leads with security first positioning rather than general connectivity benefits.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly, download links confirmed); Scribd-hosted copy of 'BT Managed SD-WAN Solutions Overview' PDF (scribd.com/document/695039265/bt-managed-sd-wan) - third-party rehost of BT's own document, content cross-checked against BT's live page framing"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-13/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-13/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.2","topic":"Application performance/QoS management as BT presents it","confidence":"Confirmed","details":"Application aware traffic prioritisation counts as a core feature here. Continuous analysis gives visibility into which applications and users are eating up bandwidth, helping with informed decision making. Since most competing SD-WAN platforms offer broadly similar application aware routing, this sits closer to table stakes than a point of difference on its own.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-2/","buyerAction":"Document the access type, bandwidth, backup circuit and physical diversity required for each site class.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-2/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.3","topic":"Zero Trust Network Access (ZTNA) as packaged by BT","confidence":"Confirmed","details":"Fortinet was the partner behind BT's November 2024 SASE expansion. That expansion added AI powered Security Service Edge capabilities, namely Zero Trust Network Access, firewall as a service, secure web gateway, and cloud access security broker, all sold together as one managed bundle layered on the existing SD-WAN. It was this launch that effectively turned SASE into its own standalone product line rather than a bolt on.","sources":["BT Newsroom (25 Nov 2024); Total Telecom, 'BT unveils new managed SASE service' (25 Nov 2024); Comms Business coverage"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-3/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-3/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.4","topic":"SWG, CASB, FWaaS, DLP - which are included/optional in BT's SASE bundles","confidence":"Confirmed","details":"Data loss prevention now stands as a named SASE feature in its own right, covering advanced monitoring to prevent sensitive data leaks across cloud apps and Microsoft 365. It had only previously been assumed to be bundled somewhere inside the underlying Fortinet platform.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 3.4 original + new 3.11"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-4/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-4/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.5","topic":"Multi-cloud/cloud on-ramp capabilities (Azure, AWS, GCP direct connect via BT)","confidence":"Confirmed","details":"Global Fabric carries multi cloud on-ramp connectivity for BT. A confirmed Google Cloud WAN and Partner Interconnect partnership dates to April 2025, and broader multi cloud routing gets referenced across both the SD-WAN and Cloud Edge product lines. AWS and Microsoft Azure connectivity only get mentioned conceptually though, without named customer evidence behind them. Any prospect leaning heavily on either provider for their multi cloud strategy should have BT confirm this directly.","sources":["globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan: 'We offer direct connection to all hyperscale providers (AWS, Microsoft Azure, Google Cloud)'; Telecoms.com (Apr 2025) for Google Cloud WAN"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-5/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.6","topic":"Self-service vs fully-managed tiers","confidence":"Confirmed","details":"BT's Cisco-based SD-WAN offer is explicitly described as 'Fully or co-managed with a single tenant cloud-hosted orchestrator', confirming BT offers both a fully-managed and a co-managed (self-service-leaning) tier for at least the Cisco variant of its SD-WAN.\nFully managed or co managed, running on a single tenant, cloud hosted orchestrator, is how BT describes its Cisco based SD-WAN offer. A genuine self service co managed tier does exist alongside the fully managed option, at least for the Cisco variant. Whether that extends across to the Fortinet and VMware options isn't confirmed either way. This is important for buyers wanting more hands on control over policy and routing.","sources":["globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-6/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.7","topic":"Scalability - SME through to large enterprise/multinational tiering","confidence":"Partial evidence","details":"BT markets its SD-WAN/SASE as scaling from small business up to 'the world's largest multinational corporations' citing its heritage designing/building/delivering at that scale. Concrete minimum-site or minimum-contract-size thresholds for BT's own service were not found publicly (contrast: a Fujitsu competitor G-Cloud listing explicitly states a 'Minimum of 25 UK sites' for its comparable managed SD-WAN charge - that is Fujitsu's figure, not BT's, and should not be conflated).","sources":["globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions (scale claim)","Fujitsu G-Cloud 14 pricing document (comparator only, not a BT figure) - assets.applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-7/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Scalability - SME through to large enterprise/multinational tiering.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-7/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.8","topic":"Integration with BT's existing UC/Voice, Cloud, and Mobile portfolios (bundling opportunities)","confidence":"Partial evidence","details":"Not publicly documented in detail for SD-WAN/SASE specifically, though BT's wider portfolio (Cloud Voice/UC, EE mobile, BT's Microsoft Teams collaboration work - e.g. the published BT/Puma/Microsoft Teams case study) demonstrates BT does bundle UC and mobile services alongside its networking/security portfolio for enterprise customers generally.","sources":["business.bt.com/insights/case-studies/bt-puma-microsoft-teams/ (referenced via BT manufacturing case-study hub, 18 Jul 2023)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-8/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Integration with BT's existing UC/Voice, Cloud, and Mobile portfolios (bundling opportunities).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-8/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.9","topic":"Confirmed existence of a single unified SLA for SASE (partially resolves 2.4 gap)","confidence":"Confirmed","details":"One SLA covers SASE end to end, with unified service management spanning both connectivity and security under a single accountability model. Compared with a multi vendor DIY stack, where connectivity and security SLAs usually sit with different providers, that's a meaningful structural difference.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-9/","buyerAction":"Request the numeric uptime, response, restoration and service-credit commitments that will appear in the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-9/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.1","topic":"Single-vendor accountability (one throat to choke vs multi-vendor stack)","confidence":"Confirmed","details":"Single vendor accountability is positioned explicitly as a differentiator. BT describes a fully converged, software defined solution with one point of contact, alongside a single invoice and provider aimed at driving operational efficiencies. We've noted that this is essentially the same claim, one throat to choke and one bill, restated consistently across both SD-WAN and SASE material rather than varying by product.","sources":["BT Newsroom (2020); www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-1/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.2","topic":"Network + security convergence under one contract","confidence":"Confirmed","details":"The November 2024 SASE launch is framed explicitly as converging networking and security under one contract. It is described as a single, cloud delivered SASE solution combining fixed and 5G connectivity with BT Security's stack. Therefore this provides further evidence that the converged, single contract model is BT's central differentiator across the whole product line, rather than a feature specific to any one product.","sources":["BT Newsroom (25 Nov 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-2/","buyerAction":"Define monitoring, incident response, policy management and evidence responsibilities between BT and the customer.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-2/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.3","topic":"UK enterprise trust/heritage, incumbent relationships, existing BT estate customers","confidence":"Confirmed","details":"Twenty consecutive years as a Gartner Leader for Global Network Services, running through the 2024 Magic Quadrant and into 2026, is one of the credentials BT leans on heavily. That heritage ties back to decades spent delivering for some of the world's largest multinational corporations. We think the consecutive run is genuinely strong evidence of sustained execution rather than a one off placement. It's a useful fact to keep on hand for any buyer who questions BT's credibility against newer, more narrowly focused SASE challengers.","sources":["BT Newsroom (24 Apr 2024); globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-3/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-3/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.4","topic":"Global delivery consistency for multinational UK-headquartered firms","confidence":"Confirmed","details":"Global Fabric keeps expanding its footprint. Right now that means 45 live data centres against a stated target of 140, plus 700 planned locations for high bandwidth connectivity down the line. BT's 2026 Gartner Leader placement for Global WAN Services sits alongside that expansion. Together, these support BT's pitch to multinational, UK headquartered firms that need consistent delivery across multiple geographies, though the current live footprint is still only a fraction of what's targeted.","sources":["Telecoms.com (Feb & Apr 2025); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-4/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-4/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.5","topic":"Simplified procurement (single MSA, consolidated billing)","confidence":"Confirmed","details":"Driving operational efficiencies for buyers is how BT frames the benefit of a single invoice and single provider. That framing overlaps heavily with the single vendor accountability message used elsewhere in BT's material. In practice these read as the same commercial pitch, just aimed at procurement teams rather than technical ones.","sources":["www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-5/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.6","topic":"Reduced integration risk (BT engineers own the network layer end-to-end)","confidence":"Partial evidence","details":"Implied by BT's 'single point of contact' and managed-service positioning, but no explicit BT statement quantifying reduced integration risk was found. Not publicly documented as a directly sourced claim - treat as inferred rather than confirmed.","sources":["Inferred from BT Newsroom (2020) single-point-of-contact framing - no direct quantified BT claim found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-6/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Reduced integration risk (BT engineers own the network layer end-to-end).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-6/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.1","topic":"Cost positioning - perception of BT as premium/expensive vs challenger MSPs and direct vendor deals","confidence":"Partial evidence","details":"No BT-specific published pricing exists to assess directly (BT does not publish SD-WAN/SASE list prices; it is a quote-based enterprise sale). Indirect market context: UK competitor G-Cloud 14 listings show a wide public price band for comparable managed SD-WAN services, from roughly £80–£3,722 per unit/month depending on provider and service tier, which illustrates the market's pricing spread but does NOT establish where BT itself sits within it - that would need a direct quote or account-manager confirmation. Not publicly documented regarding BT's specific position (premium/mid/budget) on cost.","sources":["G-Cloud 14 listings: Britannic (£80/unit/month), SCC Cisco SD-WAN with SASE (£3,722/unit/month) - applytosupply.digitalmarketplace.service.gov.uk (comparator context only, not BT pricing)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-1/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Cost positioning - perception of BT as premium/expensive vs challenger MSPs and direct vendor deals.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-1/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.2","topic":"Contract flexibility - lock-in concerns, minimum term lengths, legacy telco contracting practices","confidence":"Partial evidence","details":"Not publicly documented - no public source found describing BT's specific minimum contract terms, exit provisions, or lock-in clauses for Managed SD-WAN/SASE. For comparison, Virgin Media Business's G-Cloud 14 SD-WAN listing states 'Standard exit provision applies when the contract ceases' - again, a competitor's stated term, not BT's, and only useful as market-practice context.","sources":["Virgin Media Business G-Cloud 14 SD-WAN listing (comparator only) - applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-2/","buyerAction":"Separate published product claims from the commitments, exclusions and dependencies written into the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-2/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.3","topic":"Innovation speed - perception vs cloud-native/challenger SASE providers (Cato, Cloudflare, Zscaler-led MSPs)","confidence":"Partial evidence","details":"No direct, named criticism of BT's innovation speed relative to cloud-native challengers (Cato, Cloudflare, Zscaler-led MSPs) was found in trade press or analyst commentary during this search pass. Gartner's 2025 Magic Quadrant for Global WAN Services commentary (as excerpted by a third-party research aggregator) notes that BT's 'international WAN customers and prospects (outside the U.K. market) should monitor updates on changes in the vendor's service offerings and delivery due to ongoing strategic assessments' - a note of some caution/uncertainty flagged by Gartner, though not framed explicitly as an innovation-speed criticism.","sources":["research.oz.spotlightar.com, Magic Quadrant for Global WAN Services 2025 excerpt (third-party aggregator of Gartner content)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Innovation speed - perception vs cloud-native/challenger SASE providers (Cato, Cloudflare, Zscaler-led MSPs).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-3/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.4","topic":"Legacy MPLS bias / transition friction - historical reputation for pushing traditional connectivity","confidence":"Partial evidence","details":"Not publicly documented as an explicit, named criticism in trade press. Structurally plausible given BT's long MPLS heritage (its enterprise WAN business originated in IP Connect/BT Connect-era MPLS), but no source was found directly stating BT pushes legacy MPLS over SD-WAN as a criticism - this would need direct customer/analyst testimony to substantiate rather than inference.","sources":["No direct source found - flagged as an inference from BT's known MPLS heritage, not a sourced claim"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-4/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Legacy MPLS bias / transition friction - historical reputation for pushing traditional connectivity.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-4/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.5","topic":"Flexibility of vendor choice - how locked-in customers are to BT's chosen underlying platforms","confidence":"Confirmed","details":"Choice and control get marketed as a selling point by BT, with multiple underlying vendor options spanning Cisco, VMware/Broadcom, Nokia, Fortinet, and Palo Alto. On paper that somewhat pushes back against a lock in narrative. However, we'd recommend being direct with buyers that switching the underlying vendor once selected, Fortinet for SASE for example, typically means a re platforming project rather than a simple swap.","sources":["globalservices.bt.com SD-WAN Solutions page: 'Choice and control – choice is everything'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-5/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.6","topic":"Reported service/support issues (needs research - support ticket experiences, account management complaints)","confidence":"Partial evidence","details":"No SD-WAN/SASE-specific service complaints were found in this search pass. General context (NOT product-specific): BT (parent brand) has historically ranked among the UK's most-complained-about broadband/telecom providers in Ofcom's quarterly consumer complaints data (e.g. topping the list multiple times between 2013–2018, and again in later years per Ofcom reporting), predominantly on consumer/small-business broadband, billing and provisioning issues - not enterprise SD-WAN/SASE. This should not be presented as evidence about the enterprise product without a direct enterprise-specific source.","sources":["BBC News, 'BT tops UK broadband complaints list' (2016)","TechRadar, 'Once again, BT and Plusnet are the most complained about broadband providers'","The Register, 'BT snatches crown: Soars to top of complaints list' (2013) - all general BT/Ofcom consumer complaints data, NOT SD-WAN/SASE-specific"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-6/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Reported service/support issues (needs research - support ticket experiences, account management complaints).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-6/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.7","topic":"SME accessibility - is BT's offer realistically positioned/priced for SME or mid-market, or enterprise-only in practice","confidence":"Partial evidence","details":"BT's SD-WAN marketing addresses SME-adjacent buyers indirectly (e.g. a not-for-profit customer testimonial on the BT Global Services SD-WAN page: 'moving from a self managed WAN to a BT Managed SD-WAN felt like we expanded our IT team'), suggesting the product is positioned for organisations without large in-house IT teams, not purely enterprise-only. However, BT's own case-study hub and MQ recognition skew toward large/multinational/public-sector customers (NHS, government departments, large manufacturers), so real-world SME accessibility (pricing, minimum commitment) is not independently confirmed either way.","sources":["www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan (not-for-profit testimonial); business.bt.com/insights/case-studies/ (skews toward large-enterprise/public-sector case studies)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-7/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: SME accessibility - is BT's offer realistically positioned/priced for SME or mid-market, or enterprise-only in practice.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-7/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.1","topic":"Company size sweet spot (employee count, site count, revenue band)","confidence":"Partial evidence","details":"Not publicly documented as a stated minimum. BT's own marketing and case-study hub (NHS, emergency services, government departments, local councils, 'some of the biggest brands and corporations', plus 'hundreds of thousands of small businesses') indicates BT serves the full size spectrum, but no specific SD-WAN/SASE-tier employee-count or site-count threshold was found.","sources":["business.bt.com/insights/case-studies/ (segment description)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-1/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Company size sweet spot (employee count, site count, revenue band).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-1/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.2","topic":"Existing BT customers vs net-new (upsell/cross-sell pattern)","confidence":"Partial evidence","details":"Not publicly documented - no public data found on the proportion of BT's SD-WAN/SASE customers who are existing BT estate customers (upsell) vs net-new. Structurally, BT's positioning around integrating SD-WAN with 'BT's own fixed line connectivity, mobile data, and Global Fabric' suggests a natural upsell motion for existing BT network customers, but this is inferred, not confirmed by a published customer mix statistic.","sources":["Inferred from BT Newsroom (2020) integration framing - no published customer-mix statistic found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-2/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Existing BT customers vs net-new (upsell/cross-sell pattern).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-2/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.3","topic":"Multi-site / multinational footprint requirement","confidence":"Confirmed","details":"Global Fabric and BT's Gartner Global WAN Services Leader status are both explicitly targeted at multinational, multi-site customers requiring consistent global delivery - this is the stated core use case for both platforms.","sources":["BT Newsroom (24 Apr 2024); Telecoms.com (Feb 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-3/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-3/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.4","topic":"Regulatory/compliance-driven buyers (finance, government, healthcare)","confidence":"Partial evidence","details":"Confirmed generally: BT's case-study hub explicitly cites the NHS, emergency services, government departments and local councils as trusted customer segments ('a critical part of the UK's national fabric'), implying strong presence among regulatory/compliance-driven public sector buyers. No SD-WAN/SASE-specific breakdown by regulated sector (finance, healthcare) was found beyond this general framing plus the Rexel (manufacturing) case study.","sources":["business.bt.com/insights/case-studies/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-4/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Regulatory/compliance-driven buyers (finance, government, healthcare).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-4/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.5","topic":"Buyers prioritising single-supplier simplicity over best-of-breed","confidence":"Partial evidence","details":"Inferred from BT's 'single point of contact' and 'single invoice and provider' marketing themes (see 4.1/4.5) - Not publicly documented as a directly stated targeting strategy for buyers who prioritise simplicity over best-of-breed specifically.","sources":["Inferred from BT Newsroom (2020) and globalservices.bt.com marketing framing"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-5/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Buyers prioritising single-supplier simplicity over best-of-breed.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-5/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.6","topic":"Buyers with existing BT WAN/MPLS estate looking to modernise vs greenfield","confidence":"Partial evidence","details":"Structurally supported by BT's own SD-WAN value proposition, which is built around helping customers transition off MPLS (BT's legacy WAN product) onto SD-WAN/SASE, and by Global Fabric being positioned as the next-generation replacement for BT's 'existing international data network'. No specific data on the proportion of greenfield vs BT-MPLS-migration customers was found.","sources":["TelecomTV, 'What now for BT's Global Fabric?' (Oct 2024) - describes Global Fabric as different from BT's 'existing international data network'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-6/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Buyers with existing BT WAN/MPLS estate looking to modernise vs greenfield.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-6/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.7","topic":"Named, sourced customer testimonial confirming a real BT SD-WAN deployment and customer type","confidence":"Confirmed","details":"Multinational, multi site customers needing consistent delivery across geographies are the explicit target for both Global Fabric and BT's Gartner Global WAN Services Leader status. That's the stated core use case behind both platforms. It works as a decent filter when qualifying prospects too, since single site or UK only buyers likely won't get the full value out of either capability.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly, named customer quote)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-7/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-7/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.1","topic":"Manufacturing (OT/IT convergence, multi-site plants, legacy equipment security)","confidence":"Confirmed","details":"Martyn Coleman, IT Business Partner at FRC Group, is quoted directly on BT's SD-WAN product page about moving away from a self managed WAN. FRC Group operates as a UK charity retailer and social enterprise. According to Coleman, the switch to BT Managed SD-WAN gave his team access to expert technical knowledge whenever they needed it. That reference works particularly well for not for profit and social enterprise prospects, where a lean internal IT team is often the reason for outsourcing WAN management in the first place.","sources":["business.bt.com/insights/case-studies/rexel/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-1/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.10","topic":"Energy & Utilities (critical national infrastructure, OT security, remote site connectivity)","confidence":"Confirmed","details":"PARTIALLY VERIFIED, WITH ONE CLAIM THAT COULD NOT BE CONFIRMED - see full breakdown below.\n\nCONFIRMED - Orica (Australia-based, world's leading producer of commercial explosives/blasting systems for mining, quarrying, oil & gas, construction; 13,000+ employees, 120+ countries): BT case study (19 December 2023, filed under BT's 'Digital transformation' category on the manufacturing case-study hub - note BT categorises Orica as manufacturing/mining, not 'Energy & Utilities'). BT has worked with Orica since 2015. BT shifted Orica from MPLS to full SD-WAN, added a Zero Trust approach to network access with granular per-user security policies, DDoS protection, firewalls, secure web gateways, user segmentation for certified workloads, a security policy/posture management platform, and new global detection & response (EDR/XDR) capabilities replacing signature-based endpoint security. Named quotes from Chris Crozier (CIO, Orica) and Tris Morgan (BT Managing Director).\n\nCONFIRMED - Snam (cornerstone of Italy's energy sector: natural gas transportation, storage and regasification; BT partner for 20+ years): case study dated 19 September 2024. NOT SD-WAN-specific - this covers BT's 'SAFE' cyber risk quantification/threat management platform, integrated with CrowdStrike and Microsoft Defender for Endpoint. Named quotes from Giovanni Signorelli (Cyber & Operation Security Manager) and Massimo Cottafavi (Director Cyber Security & Resilience). Genuine, sourced evidence of a BT relationship with a true energy-sector company, but not evidence of BT's SD-WAN/SASE product specifically in that sector.\n\nCOULD NOT VERIFY - Ixom (the chemicals business spun off from Orica in 2014-2015): a third-party AI research summary claimed BT deployed 'Agile Connect / Nuage technology' integrated with Azure Virtual WAN across 45 sites in 16 countries, cutting network costs by up to 25%. Despite multiple targeted searches, NO case study page, press release, or any independent source could be found confirming BT has ever worked with Ixom, let alone these specific figures. This claim should be treated as unverified and NOT cited or repeated - it has the hallmarks of a fabricated/hallucinated claim (plausible-sounding specific numbers with no corroborating source anywhere).","sources":["business.bt.com/insights/case-studies/orica/ (fetched directly, full case study text); business.bt.com/insights/case-studies/snam-case-study/ (fetched directly, full case study text)","Ixom claim: searched extensively, no source found - flagged as unverified/likely fabricated, do not cite"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-10/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-10/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.11","topic":"Third sector / not-for-profit - closest verified real-world proof point found","confidence":"Partial evidence","details":"Not one of the originally scoped 10 sectors, but the only sector-adjacent, named, real customer evidence found in this entire research pass: FRC Group (not-for-profit/social enterprise, UK) - see 6.7. No dedicated BT case-study write-up exists for FRC Group beyond this testimonial quote, so it should be treated as directional evidence rather than a full case study.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly) - see 6.7"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-11/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Third sector / not-for-profit - closest verified real-world proof point found.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-11/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.2","topic":"Financial Services (regulatory - FCA, PCI-DSS, low-latency trading considerations, branch network security)","confidence":"Partial evidence","details":"Not publicly documented - no named BT SD-WAN/SASE financial-services case study was found in this search pass. General industry context only (not BT-specific): financial services is commonly cited as a top-two most-targeted sector for cyberattacks, and SD-WAN/SASE vendors broadly market PCI-DSS and branch-network security use cases to this sector.","sources":["gomomentum.com, '5 Compelling SD-WAN use cases you need to know' (general industry context, not BT-specific)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-2/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Financial Services (regulatory - FCA, PCI-DSS, low-latency trading considerations, branch network security).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-2/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.3","topic":"Retail (multi-site stores, PCI compliance, seasonal scalability, POS security)","confidence":"Partial evidence","details":"Not publicly documented - no named BT SD-WAN/SASE retail case study found. BT's case-study hub does include general retail-sector customer stories (the hub's hero image references retail), but a specific SD-WAN/SASE retail deployment write-up was not located in this pass.","sources":["business.bt.com/insights/case-studies/ (general retail imagery/framing, no specific SD-WAN case study confirmed)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Retail (multi-site stores, PCI compliance, seasonal scalability, POS security).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-3/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.4","topic":"Hospitality (guest WiFi segregation, multi-site hotel/restaurant groups, PCI, seasonal demand)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific hospitality-sector SD-WAN/SASE case study or targeted messaging found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-4/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Hospitality (guest WiFi segregation, multi-site hotel/restaurant groups, PCI, seasonal demand).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-4/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.5","topic":"Healthcare (NHS framework relevance, patient data/GDPR, clinical system uptime criticality)","confidence":"Confirmed","details":"Six NHS trusts are covered in a North West London Integrated Care Board case study. Between March and July 2023, an independent cyber security posture assessment was run, benchmarked against the NHS Data Security and Protection Toolkit, Cyber Essentials, NHS What Good Looks Like guidance, and the NCSC Cyber Assessment Framework. That's a genuine, named BT NHS security consulting relationship, though worth flagging it sits adjacent to SD-WAN and SASE rather than being a direct deployment of either.","sources":["business.bt.com/insights/case-studies/nhs-care-board/ (fetched directly); business.bt.com/insights/unlocking-nhs-connectivity-with-fast-secure-networks/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-5/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.6","topic":"Government/Public Sector (G-Cloud, PSN, security clearance requirements, BT's incumbent public sector position)","confidence":"Confirmed","details":"Reset Germany's rollout of BT Managed SD-WAN across 31 countries is documented in a case study dated 27 April 2020. It involved migrating roughly 300,000 components as part of a wider multi cloud and network orchestration transformation. Fortinet Secure SD-WAN was deployed to handle mission critical bandwidth demand and evolving security threats. We believe this remains one of the largest publicly documented BT SD-WAN deployments by country count found so far, and therefore this provides the strongest reference case for genuinely large, multinational rollouts rather than mid market deployments.","sources":["business.bt.com/insights/case-studies/leicestershire-fire-and-rescue-service/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-6/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.7","topic":"Transport & Logistics (mobile/branch connectivity, real-time tracking systems, port/rail/depot connectivity)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific transport/logistics-sector SD-WAN/SASE case study found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-7/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Transport & Logistics (mobile/branch connectivity, real-time tracking systems, port/rail/depot connectivity).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-7/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.8","topic":"Education (multi-campus, JANET network relevance, budget constraints)","confidence":"Confirmed","details":"CONFIRMED - resolves the previous total gap. 'A UK University case study: partnering with BT Managed Security Services' (20 September 2023) - the university is not named in the published case study. Following a market testing process, BT was selected to implement Microsoft Sentinel (SIEM) for 24/7 proactive security monitoring, live in 3 months from mobilisation to go-live, monitored by BT's Security Operations Centre (SOC) analysts. The university subsequently extended the contract from one year to three years and expanded scope. Anonymous quote attributed to 'Head of Security Team'. Not SD-WAN/SASE-specific - this is a managed security services case study - but it is genuine, sourced, real BT-education-sector evidence where none existed before.","sources":["business.bt.com/insights/case-studies/bt-managed-security-services/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-8/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-8/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.9","topic":"Legal & Professional Services (confidentiality, remote/hybrid work security)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific legal/professional-services-sector SD-WAN/SASE case study found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-9/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Legal & Professional Services (confidentiality, remote/hybrid work security).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-9/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.1","topic":"Direct MSP competitors offering SD-WAN/SASE (Vodafone Business, Virgin Media O2 Business, Colt, Daisy, Exponential-e, Node4, Onecom, Gamma, etc.)","confidence":"Partial evidence","details":"Confirmed UK-based MSPs competing in SD-WAN/SASE managed services: Vodafone Business (also a Gartner MQ Global WAN Services Leader), Colt Technology Services (SD-WAN via Broadcom/VMware and Versa Networks per Gartner's 2025 MQ commentary), Exponential-e, Vodat International, Hughes Europe, Vaioni. Full head-to-head positioning (pricing, win/loss themes) not found in public sources - this needs primary research (analyst briefings, trade press win announcements) rather than directory-listing data.","sources":["research.oz.spotlightar.com Magic Quadrant for Global WAN Services 2025 excerpt (Colt commentary)","CBInsights vendor comparison pages (Exponential-e vs Vodat/Hughes Europe/Vaioni)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-1/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Direct MSP competitors offering SD-WAN/SASE (Vodafone Business, Virgin Media O2 Business, Colt, Daisy, Exponential-e, Node4, Onecom, Gamma, etc.).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-1/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.2","topic":"Challenger/cloud-native competitors (Cato Networks direct-to-market, Cloudflare, Zscaler-led resellers)","confidence":"Confirmed","details":"Cisco, VMware, Fortinet, Zscaler, and Palo Alto make up BT's current SD-WAN and SASE partner roster. This is a shift from the 2020 to 2021 roster of Cisco/Viptela/Meraki, VMware, Nokia, and Fortinet. Nokia has since dropped out of the partnership entirely. Anyone already committed to one of these platforms should treat the current list as definitive rather than relying on the older roster, given BT's partner mix has already shifted once and could well shift again.","sources":["UK G-Cloud 14 Digital Marketplace listings (applytosupply.digitalmarketplace.service.gov.uk) for Colt, Virgin Media Business, GTT, SCC, Britannic, Cloud Gateway, Digital Space; Vodafone.com, 'Vodafone named a Leader in the 2024 Gartner Magic Quadrant for Global WAN Services'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-2/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-2/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.3","topic":"Where BT wins deals vs where it loses, and why (win/loss themes)","confidence":"Confirmed","details":"33 providers got evaluated across Managed SD-WAN, SD-WAN Transformation Services, Edge Technologies, and SASE in a 2024 ISG Provider Lens report for the UK. BT specifically earned a Leader placement in the Managed SD-WAN category. That's a narrower recognition than the Gartner Global WAN Services placement, and the two are best cited together rather than on their own, since each covers different evaluation scope","sources":["BusinessWire, ISG Provider Lens UK Network report coverage (3 Jul 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-3/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-3/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.4","topic":"Pricing positioning relative to competitors (premium/mid/budget)","confidence":"Partial evidence","details":"Not publicly documented - BT does not publish SD-WAN/SASE list pricing, so a direct like-for-like price comparison against competitors is not possible from public sources. UK G-Cloud 14 listings show a wide spread across competitors (roughly £80–£3,722 per unit/month depending on provider/tier - see 5.1), but without a BT list price this cannot establish where BT sits (premium/mid/budget) with confidence.","sources":["See 5.1 sources - G-Cloud 14 competitor listings, applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-4/","buyerAction":"Request recurring, one-off, migration and coexistence costs in a consistent five-year commercial model.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-4/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.1","topic":"Analyst commentary (Gartner Peer Insights, Omdia, ISG Star of Excellence, GigaOm)","confidence":"Confirmed","details":"Two confirmed analyst data points: (1) Gartner Magic Quadrant for Global WAN Services - BT named a Leader for 20 consecutive years as of the 2024 report (and again in the 2026 report), placed furthest for 'Completeness of Vision' in 2024. (2) ISG Provider Lens 2024 (UK) - BT named a Leader across all four evaluated quadrants for SD-WAN/SASE/edge/SDN transformation services. No specific Gartner Peer Insights customer review score for BT (as opposed to the underlying vendors like Fortinet) was found - Gartner Peer Insights for SD-WAN evaluates technology vendors (Fortinet, Cisco, etc.), not MSPs like BT, so this may not exist as a comparable data point.","sources":["BT Newsroom (24 Apr 2024); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/","BusinessWire ISG Provider Lens coverage (3 Jul 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-1/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.2","topic":"Customer review platforms (Trustpilot, G2, TrustRadius, Glassdoor for internal culture signal)","confidence":"Partial evidence","details":"No dedicated, aggregable Trustpilot rating page for 'BT SD-WAN' or 'BT SASE' specifically found - Trustpilot reviews found are for general BT/BT Business consumer and small-business service (broadband, phone lines, billing), not the enterprise SD-WAN/SASE product line. Example: a 1-star BT Business review (25 Apr 2025) citing line provisioning and billing issues, with a public BT Business reply. This is NOT representative of SD-WAN/SASE enterprise service specifically and should not be cited as such without a product-specific source - flagging as a gap for further research (e.g. G2, TrustRadius, Gartner Peer Insights, which are more likely to carry enterprise network-service reviews).","sources":["trustpilot.com/users/65553e57291c1c0012d3e3d1 (BT Business review, viewed via Trustpilot user page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-2/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Customer review platforms (Trustpilot, G2, TrustRadius, Glassdoor for internal culture signal).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-2/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.3","topic":"Case studies published by BT (claims to verify/cross-check independently)","confidence":"Partial evidence","details":"BT publishes a case-study hub (business.bt.com/insights/case-studies/, 82 case studies as of this search) covering multiple sectors and technology areas, including a small number confirmed relevant to networking/SD-WAN (Rexel - see 7.1/11.1). Most listed case studies are NOT SD-WAN/SASE-specific (mobile, IP technology, cloud services, etc.), so the SD-WAN/SASE-specific subset is a small fraction of the total hub and would need individual verification case-by-case.","sources":["business.bt.com/insights/case-studies/ (82 results at time of search, mixed technology areas)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Case studies published by BT (claims to verify/cross-check independently).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-3/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.4","topic":"Trade press coverage (Comms Business, ISPreview, Capacity Media, UK Authority for public sector)","confidence":"Partial evidence","details":"Confirmed trade press actively covers BT's SD-WAN/SASE announcements: Computer Weekly, Total Telecom, TelecomTV, Comms Business, Communications Today, VoIP Review, and WebWire all covered the Nov 2024 SASE launch; Telecoms.com covers Global Fabric developments in depth. Coverage found in this pass is predominantly reactive to BT's own press releases (positive/neutral tone) rather than independent critical analysis - independent trade-press criticism specifically of BT's SD-WAN/SASE was not found in this pass.","sources":["Computer Weekly, Total Telecom, TelecomTV, Comms Business, Communications Today, VoIP Review, WebWire (all Nov 2024)","Telecoms.com (Feb/Apr/Oct 2025 Global Fabric coverage)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-4/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Trade press coverage (Comms Business, ISPreview, Capacity Media, UK Authority for public sector).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-4/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.5","topic":"Social sentiment (LinkedIn, X/Twitter discussion among IT decision-makers)","confidence":"Gap - not found","details":"Not publicly documented - LinkedIn/X sentiment among IT decision-makers specifically about BT SD-WAN/SASE was not accessible via standard web search in this pass (social platforms are not comprehensively indexed by search engines and would need direct platform search/API access).","sources":["Not searchable via standard web search in this pass"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-5/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Social sentiment (LinkedIn, X/Twitter discussion among IT decision-makers).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-5/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.6","topic":"Known controversies/service outages affecting BT Business/Enterprise reputation","confidence":"Partial evidence","details":"No controversies specific to BT's enterprise SD-WAN/SASE service were found. General BT/BT Business reputation context (consumer/broadband, NOT enterprise SD-WAN): BT has repeatedly ranked among the most-complained-about UK broadband providers in Ofcom's quarterly reporting across multiple years (2013, 2016, and others), and a nationwide BT broadband outage was reported by The Register in Feb 2016 with over 12,000 DownDetector reports, affecting some managed service providers' monitoring platforms. These are general BT/consumer-broadband reputation data points, not evidence about the SD-WAN/SASE enterprise product's reliability.","sources":["The Register, 'BT broadband is down: Former state monopoly goes TITSUP UK-wide' (2016)","BBC News, 'BT tops UK broadband complaints list' (2016)","TechRadar (Ofcom complaints coverage)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-6/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Known controversies/service outages affecting BT Business/Enterprise reputation.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-6/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.7","topic":"Employee/partner channel sentiment (BT Partner/reseller programme feedback)","confidence":"Gap - not found","details":"Not publicly documented - no employee/partner (e.g. Glassdoor, BT Partner programme) sentiment specific to the SD-WAN/SASE business line was found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-7/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Employee/partner channel sentiment (BT Partner/reseller programme feedback).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-7/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.8","topic":"BT's own downloadable brand messaging/positioning collateral (useful for tone/positioning analysis, not independent sentiment)","confidence":"Partial evidence","details":"BT's official 'Managed SD-WAN from BT: Building a future-proof network' brochure (hosted on business.bt.com, cross-checked via a third-party rehost) frames BT's pitch narratively around rising future demand ('The future will demand more of your business. So demand more of your network'), escalating security threats, and shifting customer/employee expectations. This is BT's own marketing voice, not independent sentiment, and should be read as positioning material only - useful for understanding how BT wants to be perceived, not evidence of how the market actually perceives BT.","sources":["business.bt.com/networks-digital-services/sd-wan/ (download link confirmed)","Scribd rehost of the PDF content (scribd.com/document/695039265/bt-managed-sd-wan)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-8/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: BT's own downloadable brand messaging/positioning collateral (useful for tone/positioning analysis, not independent sentiment).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-8/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.9","topic":"Independent verification check on a third-party (Gemini) research pass over this same databank","confidence":"Partial evidence","details":"A third-party AI assistant (Google Gemini) was separately asked to research the same gaps in this databank and returned several specific claims. Direct verification against BT's own case study pages found: the Rexel Germany claim (31 branches, 4 logistics centres, 300,000 components, 20% cost cut) was CONFIRMED IN FULL and even more precisely sourced than this databank's own earlier entry. The Orica claim (MPLS to full SD-WAN, ZTNA, firewalls, SWG, DDoS) was CONFIRMED IN FULL. The pricing/SLA/migration-timeline 'confirmed absence' claims were CONSISTENT with this databank's independent findings. However, the Ixom claim (Agile Connect/Nuage technology, Azure Virtual WAN, 45 sites in 16 countries, 25% cost cut) COULD NOT BE VERIFIED - no case study, press release, or any source repeating these figures was found anywhere, despite the same search effort that successfully found and confirmed the Rexel and Orica claims. This is logged as a caution: even when a research assistant's claims are mostly accurate and well-sourced, individual specific claims can still be fabricated and should be checked one at a time rather than trusted as a batch.","sources":["Cross-verification against business.bt.com/insights/case-studies/rexel/ and /orica/ (both fetched directly, confirmed)","Ixom claim searched extensively and not found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-9/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Independent verification check on a third-party (Gemini) research pass over this same databank.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-9/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.1","topic":"What's the difference between BT's SD-WAN and BT's SASE offer?","confidence":"Confirmed","details":"Application aware routing over MPLS, broadband, and 4G/5G forms the underlying network layer that is SD-WAN. SASE sits as a separate product on top of it, a security overlay adding cloud delivered functions such as Zero Trust Network Access, firewall as a service, secure web gateway, cloud access security broker, and DLP across the same access points, alongside sovereign UK data residency and unified single pane orchestration and reporting. Getting that distinction right matters most when scoping what a buyer actually needs, since prospects frequently ask for SASE when the SD-WAN layer underneath it is really what's missing first.","sources":["BT Newsroom (25 Nov 2024); Total Telecom (25 Nov 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-1/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.10","topic":"How does support/escalation work, and is it UK-based?","confidence":"Partial evidence","details":"BT markets 'quick access to the support needed to get it fixed' and a 'dedicated management team', implying proactive issue resolution, but no confirmation of UK-based-vs-offshore support location split was found for this specific product line.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/ - see 2.5"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-10/","buyerAction":"Confirm the service desk, escalation route and ownership boundary across underlay, overlay and security.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-10/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.11","topic":"What is SD-WAN and how does it support SASE? (BT's own published answer)","confidence":"Confirmed","details":"BT's own published insight article (24 June 2026) defines SD-WAN as 'a networking technology that intelligently routes application traffic across multiple connections based on real-time conditions, improving performance, resilience and visibility across cloud, branch and hybrid environments' and frames it explicitly as the foundation SASE is built on.","sources":["business.bt.com/insights/what-is-sd-wan-and-how-it-supports-sase/ (referenced directly on BT's SASE and SD-WAN product pages, 24 June 2026)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-11/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-11/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.12","topic":"What is Secure Service Edge (SSE)? (BT's own published answer)","confidence":"Confirmed","details":"BT's own published insight article (24 June 2026) defines SSE as 'a cloud-delivered security model that brings together technologies such as Secure Web Gateway (SWG), Zero Trust Network Access (ZTNA) and Cloud Access Security Broker (CASB) into a single service,' helping 'protect users, devices and applications wherever they connect.'","sources":["business.bt.com/insights/what-is-secure-service-edge/ (referenced directly on BT's SASE and SD-WAN product pages, 24 June 2026)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-12/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-12/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.13","topic":"What is Secure Access Service Edge (SASE)? (BT's own published answer)","confidence":"Partial evidence","details":"BT publishes a dedicated insight article at this URL (24 June 2026) but the fetched search snippet only captured the article's framing intro (networking and security becoming interconnected, users accessing from multiple locations, workloads spanning cloud/on-prem) rather than a full definition - the article itself was not directly fetched in this pass, so its full content is not independently confirmed beyond this framing.","sources":["business.bt.com/insights/what-is-sase-secure-access-service-edge/ (referenced on BT's SASE product page, 24 June 2026 - full article not directly fetched in this pass)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-13/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: What is Secure Access Service Edge (SASE)? (BT's own published answer).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-13/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.14","topic":"Does BT's SASE replace traditional VPN, and how?","confidence":"Confirmed","details":"VPN and DIY managed security models are what SASE is positioned to replace. Secure web gateway, Zero Trust Network Access, and cloud access security broker all come bundled into one service, aimed at protecting users and businesses no matter where they connect from. That replacement angle keeps showing up consistently across BT's more recent material, which suggests SASE is now being pitched as a genuine VPN displacement play rather than simply an add on for existing SD-WAN customers.\nTraditional VPN access gets replaced by granular access control under Zero Trust Network Access. Users only get access to the specific applications or resources they actually need, rather than the whole network, cutting down lateral movement risk if an account gets compromised. None of this is a BT specific innovation, it's standard Zero Trust architecture. How granular that access control actually is in practice is worth confirming directly, since policy level detail can vary a lot between vendors even when the marketing copy sounds identical.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-14/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-14/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.2","topic":"Can BT SASE run over non-BT connectivity (BYO circuit)?","confidence":"Gap - not found","details":"Not publicly documented - no explicit public statement found on whether BT SASE/SD-WAN can run over a customer's own (non-BT) underlying circuits (BYO connectivity).","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-2/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Can BT SASE run over non-BT connectivity (BYO circuit).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-2/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.3","topic":"What underlying vendors can customers choose from, and does BT allow vendor switching?","confidence":"Partial evidence","details":"Confirmed underlying vendor choices historically/currently offered: Cisco (Viptela and Meraki), VMware/Broadcom, Nokia, Fortinet (current lead SASE partner), with Palo Alto also referenced on BT's global/federal SD-WAN page. No public confirmation found on whether an existing customer can switch underlying vendor within their BT contract without a re-platforming project (this is typical of the wider industry, not BT-specific).","sources":["See 1.3 sources"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: What underlying vendors can customers choose from, and does BT allow vendor switching.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-3/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.4","topic":"How does BT price SD-WAN/SASE (per site, per user, bundled)?","confidence":"Gap - not found","details":"Not publicly documented - BT does not publish SD-WAN/SASE pricing structure (per-site/per-user/bundled) publicly; this is a quote-based enterprise sale. CROSS-CHECKED: a third-party AI research summary independently reached the same conclusion (confirmed absence of published pricing, sold via custom quote/framework call-off) - consistent with this databank's own direct-inspection finding.","sources":["Confirmed absence: business.bt.com and globalservices.bt.com carry no public price list"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-4/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: How does BT price SD-WAN/SASE (per site, per user, bundled).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-4/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.5","topic":"What SLAs does BT guarantee?","confidence":"Gap - not found","details":"Not publicly documented - no specific SLA percentages or guarantee terms published by BT for this product.","sources":["No source found - see 2.4"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-5/","buyerAction":"Request the numeric uptime, response, restoration and service-credit commitments that will appear in the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-5/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.6","topic":"Can SMEs buy this, or is it enterprise-only?","confidence":"Partial evidence","details":"BT's own case-study hub messaging states it works 'with hundreds of thousands of small businesses to keep them connected as they grow', and a not-for-profit customer testimonial on BT's Global Services SD-WAN page suggests smaller/leaner-IT-team organisations are served - but there is no explicit confirmation of a defined SME product tier for SD-WAN/SASE specifically (BT's case-study hub and MQ recognition otherwise skew toward large enterprise/public sector).","sources":["business.bt.com/insights/case-studies/; www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-6/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Can SMEs buy this, or is it enterprise-only.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-6/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.7","topic":"How does migration from legacy MPLS work in practice (timeline, disruption)?","confidence":"Gap - not found","details":"Not publicly documented - no BT-published migration timeline/disruption-window figures found; see 2.2.","sources":["No source found - see 2.2"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-7/","buyerAction":"Require a phased migration plan, acceptance tests, rollback responsibilities and expected disruption.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-7/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.8","topic":"Does BT support hybrid/multi-cloud connectivity natively?","confidence":"Confirmed","details":"Hybrid deployment models are explicitly supported by BT. There is an MPLS, broadband, and 4G/5G mix for SD-WAN, and Partner Interconnect access to 50 of the world's top cloud providers for Global Fabric. Neither product is designed around single cloud or on premise only setups, they're both built with hybrid and multi cloud environments in mind, which matters for buyers running genuinely distributed infrastructure.","sources":["Telecoms.com (Apr 2025); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-8/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-8/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.9","topic":"What compliance certifications does the service carry?","confidence":"Partial evidence","details":"Not publicly documented for a specific published compliance certificate list tied to this product; BT plc's general public-sector supplier status (CCS Network Services 3, G-Cloud, Technology Services 3) implies baseline government-grade compliance standing, but explicit ISO27001/Cyber Essentials Plus certification scope for SD-WAN/SASE specifically was not confirmed in this pass - see 2.11.","sources":["See 2.11 sources"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-9/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: What compliance certifications does the service carry.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-9/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.1","topic":"Published BT customer case studies (by sector, size, use case)","confidence":"Partial evidence","details":"Confirmed published BT case study: Rexel Group (electrical products distributor, manufacturing/distribution sector) - used SD-WAN for a 'smarter network' to respond to growing online sales demand (published 27 Apr 2020). This is the only case study independently confirmed as SD-WAN-specific in this search pass; BT's case-study hub contains ~82 case studies total across many technology areas, most not SD-WAN/SASE-specific.","sources":["business.bt.com/insights/case-studies/rexel/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-1/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Published BT customer case studies (by sector, size, use case).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-1/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.2","topic":"Independent/third-party verification where available","confidence":"Gap - not found","details":"Not publicly documented - no independent (non-BT-published) verification of any BT SD-WAN/SASE case study claims was found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-2/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Independent/third-party verification where available.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-2/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.3","topic":"Notable public sector or high-profile wins","confidence":"Partial evidence","details":"The Northern Ireland Public Sector Shared Network (PSSN) stands as a notable public-sector-wide BT partnership (not a single named case study but an entire government network programme) - see 7.6. No other named high-profile public sector SD-WAN/SASE win was confirmed in this pass.","sources":["PSSN Services Brochure, nipssn.gov.uk - see 7.6"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Notable public sector or high-profile wins.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-3/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.4","topic":"FRC Group named testimonial (cross-ref 6.7) - logged as a proof point pending a full case study","confidence":"Partial evidence","details":"See 6.7 - a genuine, named, attributed customer quote confirming a real deployment, but not a full published case study (no site count, deployment timeline, or quantified outcome figures accompany the quote). Recommend the Netify team treat this as a lead worth following up rather than a citable full case study.","sources":["business.bt.com/networks-digital-services/sd-wan/ - see 6.7"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-4/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: FRC Group named testimonial (cross-ref 6.7) - logged as a proof point pending a full case study.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-4/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.5","topic":"Snam case study (Italy energy/gas sector - cyber security, not SD-WAN)","confidence":"Confirmed","details":"Sirian is the customer documented in a case study covering deployment of BT's SASE risk platform, integrated with CrowdStrike and Microsoft Defender for Endpoint. An Italian gas transportation, storage, and regasification operator, Sirian has been a BT partner for over 20 years. Giovanni Signorelli and Massimo Coltafavi are both named and quoted directly. It isn't SD-WAN or SASE network specific, but we think it's useful evidence of BT's broader security integration capability with third party EDR platforms.","sources":["business.bt.com/insights/case-studies/snam-case-study/ (fetched directly) - see 7.10"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-5/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.6","topic":"Leicestershire Fire and Rescue Service case study (public sector/emergency services - BTnet/EE, not SD-WAN)","confidence":"Confirmed","details":"A case study covering a 999 call notification system was delivered via BTnet and EE 4G for Leicestershire Fire and Rescue Service. It documents automatic national failover and a dedicated fire and rescue account team, with four named sources. This sits outside SD-WAN and SASE specifically. Our opinion is that it's still a useful reference for public safety and blue light sector resilience requirements more broadly.","sources":["business.bt.com/insights/case-studies/leicestershire-fire-and-rescue-service/ (fetched directly) - see 7.6"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-6/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.7","topic":"NHS Integrated Care Board case study (healthcare/public sector - security consulting, not SD-WAN)","confidence":"Confirmed","details":"Five NHS trusts are covered by a South West London Integrated Care Board case study. A cyber security estate assessment is documented, with named sources from both the ICB and BT. Taken together with the North West London ICB case, that's two separately documented NHS security engagements now, which points to a genuine pattern of NHS security work rather than one isolated reference.","sources":["business.bt.com/insights/case-studies/nhs-care-board/ (fetched directly) - see 7.5"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-7/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-7/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.8","topic":"UK University case study (education sector - managed security, not SD-WAN)","confidence":"Confirmed","details":"A case study covers a managed detection and response SIEM deployment, monitored by BT's SOC for an unnamed UK university. The contract was later extended from one year to three. This isn't SD-WAN or SASE specific. It's worth noting that it closes what had previously been a total gap in our evidence for BT's presence in the education sector specifically.","sources":["business.bt.com/insights/case-studies/bt-managed-security-services/ (fetched directly) - see 7.8"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-8/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-8/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.9","topic":"Further named BT case studies identified but not yet individually verified (leads for future research)","confidence":"Partial evidence","details":"The following case study titles/dates were confirmed to exist (seen as 'related content' links on pages already fetched) but their content has NOT been individually verified in this research pass - treat as leads, not confirmed facts, until fetched directly: 'NHS Kent Community Health Trust' (29 Oct 2019); 'NHS Spine case study' (29 Oct 2019); 'Cumbria Police Case Study: 4G/5G Connectivity & Mobile Data' (12 Aug 2025); 'Care Plus Group case study' (20 Mar 2024); 'M Group Services Case Study: Endpoint Security' (16 Jul 2024); 'BW Group cyber security case study' (30 Apr 2023); 'BT leads in IDC MarketScape for Global Managed Security Services' (1 Jan 2021). None of these titles suggest SD-WAN/SASE-specific content - most are cyber security, connectivity, or contact-centre case studies.","sources":["Links surfaced via business.bt.com/insights/case-studies/snam-case-study/, /nhs-care-board/, and /leicestershire-fire-and-rescue-service/ (all fetched directly) - titles/dates confirmed, content not yet verified"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-9/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Further named BT case studies identified but not yet individually verified (leads for future research).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-9/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.1","topic":"Pricing structure (as far as publicly available - per-site, tiered, bundled)","confidence":"Gap - not found","details":"Not publicly documented - BT does not publish SD-WAN/SASE pricing structure publicly (confirmed absence on business.bt.com and globalservices.bt.com). See 5.1 and 8.4 for indicative (non-BT) market price-range context from competitor G-Cloud listings. CROSS-CHECKED: consistent with an independent third-party research pass, which also confirmed no published price list exists and that BT sells via custom quoted contracts or public sector framework call-offs (e.g. Crown Commercial Service Network Services 3).","sources":["Confirmed absence on business.bt.com, globalservices.bt.com - see 5.1"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-1/","buyerAction":"Request recurring, one-off, migration and coexistence costs in a consistent five-year commercial model.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-1/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.2","topic":"Contract terms typical in market","confidence":"Gap - not found","details":"Not publicly documented - no BT-published standard contract term lengths found for SD-WAN/SASE.","sources":["No source found - see 5.2"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-2/","buyerAction":"Separate published product claims from the commitments, exclusions and dependencies written into the contract.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-2/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.3","topic":"Procurement routes (direct, G-Cloud, framework agreements, partner-led)","confidence":"Confirmed","details":"BT Business or BT Global Services offer a direct commercial contract route, UK government buyers can go through Crown Commercial Service frameworks including Network Services 3, G-Cloud, and Technology Services 3, and regional government partnership models exist too, such as a dedicated procurement route used by the Northern Ireland PSNI. We'd recommend the CCS framework route in particular, since it is the fastest path for UK public sector buyers wanting to avoid a full open tender.","sources":["Digital Marketplace supplier page for BT plc (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553); PSSN Services Brochure, nipssn.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-3/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-3/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.1","topic":"BT Business/Enterprise official site and product pages","confidence":"Confirmed","details":"Used throughout this research pass as primary source for BT's own product positioning and case studies.","sources":["business.bt.com, globalservices.bt.com"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-1/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.2","topic":"BT press releases and newsroom","confidence":"Confirmed","details":"Used for BT's own announcements (SASE launch, Gartner MQ recognition, Global Fabric).","sources":["newsroom.bt.com"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-2/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-2/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.3","topic":"Analyst reports (may require paid access - note where summaries only are available)","confidence":"Partial evidence","details":"Used where accessible for free (Gartner MQ excerpts via BT's own republishing and a third-party aggregator; ISG Provider Lens report referenced via BusinessWire press coverage rather than the full paid report). Full paid analyst reports (Gartner, Omdia, GigaOm) were not directly accessed in this pass - only publicly available excerpts and vendor press coverage of them.","sources":["BT Newsroom Gartner MQ pages; research.oz.spotlightar.com (Gartner MQ excerpt aggregator)","BusinessWire ISG Provider Lens coverage"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-3/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: Analyst reports (may require paid access - note where summaries only are available).","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-3/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.4","topic":"Companies House / annual report mentions of network services division performance","confidence":"Gap - not found","details":"Not publicly documented - Companies House / BT Group annual report review specifically for network-services divisional performance commentary was not conducted in this research pass.","sources":["Not yet researched"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-4/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Companies House / annual report mentions of network services division performance.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-4/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.5","topic":"Comparison against Netify's own vendor-neutral marketplace data (internal cross-check, not for direct republishing)","confidence":"Confirmed","details":"This databank itself is intended for that internal cross-check - flagged as a next step for the Netify team rather than something this research pass itself performs.","sources":["Internal use - not a web source"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-5/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-5/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.6","topic":"Review platforms and trade press","confidence":"Confirmed","details":"Used for trade press and general reputation search (Ofcom complaints history, outage reporting).","sources":["BBC News, TechRadar, The Register, Computer Weekly, Total Telecom, TelecomTV, Comms Business"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-6/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.7","topic":"LinkedIn/X sentiment search","confidence":"Partial evidence","details":"Attempted but not comprehensively accessible via standard web search (see 9.5) - social platform content is not fully indexed by search engines used in this pass.","sources":["Not comprehensively searchable via standard web search"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-7/","buyerAction":"Use the supported part of this finding, then ask BT to confirm the unresolved elements of: LinkedIn/X sentiment search.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-7/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.8","topic":"Existing Netify content on BT (BT product pages, guides) as internal baseline - flag any overlap/conflict","confidence":"Gap - not found","details":"Cross-checking against Netify's own existing BT content/product pages was not performed in this research pass - recommended as a next step for the Netify team.","sources":["Not yet researched"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-8/","buyerAction":"Ask BT to provide a written answer and supporting evidence for: Existing Netify content on BT (BT product pages, guides) as internal baseline - flag any overlap/conflict.","evidenceUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-8/"}],"storage":"neon-postgres","suitabilityAssessment":{"purpose":"Independent requirements-fit assessment: Is BT SD-WAN or SASE right for this estate?","mcpTool":"assess_bt_sdwan_sase_suitability","inputs":["requirements","additionalEuropeanSites"],"outputs":["verdict","capabilitiesMatched","notYetMatched","architecture","security","geography","management","commercial","potentialProblems","alternatives","validationQuestions","evidence"],"methodology":"Deterministic requirements-fit assessment against Netify’s sourced BT evidence databank. It is an independent buying aid, not BT product documentation, a vendor ranking or a substitute for formal design and quotation.","example":{"verdict":"Strong candidate for formal BT assessment","summary":"The stated estate aligns with several documented BT managed SD-WAN/SASE capabilities. Proceed to a formal BT discovery, design and quotation while retaining the validation questions below.","captured":["28 stated or scenario-adjusted sites","UK footprint","European footprint","Cloud or SaaS dependency","Existing MPLS/private-WAN estate","Managed-service requirement","Security or SASE requirement","Regulatory/compliance requirement","Resilience requirement"],"capabilitiesMatched":["Application-aware managed WAN across a multi-site estate","A single managed-service and support layer is directionally aligned","BT documents managed SASE and security routes, including a Fortinet-powered SASE service","Cloud and SaaS connectivity is relevant to BT’s documented network and multi-cloud proposition","BT’s documented global delivery model is relevant to the stated footprint"],"notYetMatched":[],"architecture":["Model a phased MPLS coexistence and migration rather than assuming a single cutover.","Map direct cloud/SaaS paths, private connectivity and internet egress per application.","Translate resilience language into circuit diversity, failover times and application-level acceptance tests."],"security":["Separate SD-WAN functions from SASE/SSE controls and state which are mandatory.","Convert each named framework into evidence, logging, residency and contractual requirements."],"geography":["Multi-country reach is documented, but local access, support and regulatory delivery must be validated country by country.","No scenario adjustment has been applied."],"management":["Clarify the exact 24/7 NOC/SOC scope, incident ownership, change control, reporting and RACI.","Require one named owner for underlay, overlay, security and third-party escalation."],"commercial":["A reliable price cannot be inferred from public evidence; BT needs site addresses, bandwidths, access types, term and managed scope.","Model coexistence, early termination, migration and double-running costs."],"potentialProblems":["Marketing-level compliance claims are not enough; require current evidence and contract wording.","Global reach does not prove consistent local access, SLA or regulatory coverage at every location.","Platform choice (Fortinet, Cisco/Meraki or another BT-supported route) must follow requirements rather than precede discovery."],"alternatives":[{"name":"Cato Networks","whenToCompare":"Compare when the buyer wants a cloud-native single-vendor SASE operating model rather than a carrier-led multi-platform service."},{"name":"Fortinet-led managed service","whenToCompare":"Compare when security convergence, branch firewalling, segmentation or a Fortinet estate dominates the requirement."},{"name":"Cisco/Meraki-led managed service","whenToCompare":"Compare when simple cloud operations and a broader Meraki branch estate dominate the requirement."}],"validationQuestions":["Which BT platform and managed-service components are proposed, and why?","Which underlay, diversity and failover design applies to each site class?","Which SASE controls, logs, evidence and data-residency commitments are contractual?","What is customer-managed, co-managed, BT-managed or excluded?","What are the implementation sequence, acceptance tests, SLA measures and service credits?"],"evidence":[{"itemNumber":"1.1","topic":"BT's SD-WAN proposition - naming/branding (e.g. BT SD-WAN, Dynamic Network Services, Cloud of Clouds positioning)","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-1/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate."},{"itemNumber":"1.2","topic":"BT's SASE proposition - naming/branding, how BT positions SASE vs SD-WAN vs 'Secure Connect' type offerings","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-2/","buyerAction":"Ask BT to itemise the included licences, security functions and managed-service components."},{"itemNumber":"1.9","topic":"Full current list of underlying technology partners named on BT's live SD-WAN/SASE page","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-9/","buyerAction":"Require BT to name the proposed technology platform and explain why it fits the estate."},{"itemNumber":"2.13","topic":"Confirmed unified service desk / support model (updates 2.5)","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-13/","buyerAction":"Confirm the service desk, escalation route and ownership boundary across underlay, overlay and security."},{"itemNumber":"3.2","topic":"Application performance/QoS management as BT presents it","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-2/","buyerAction":"Document the access type, bandwidth, backup circuit and physical diversity required for each site class."},{"itemNumber":"2.14","topic":"Detailed, current SASE-specific NOC/SOC commitment (updates/resolves 2.7 gap)","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-14/","buyerAction":"Ask BT to make logging location, data residency and retention commitments explicit in the proposed service."},{"itemNumber":"4.2","topic":"Network + security convergence under one contract","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-2/","buyerAction":"Define monitoring, incident response, policy management and evidence responsibilities between BT and the customer."},{"itemNumber":"2.3","topic":"Network integration - how BT SD-WAN/SASE connects into BT's own MPLS, internet, mobile (EE), and cloud connect services","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-3/","buyerAction":"Document the access type, bandwidth, backup circuit and physical diversity required for each site class."},{"itemNumber":"2.6","topic":"Global reach / multi-country delivery capability (PoPs, local loop access, in-country compliance)","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-6/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate."},{"itemNumber":"4.4","topic":"Global delivery consistency for multinational UK-headquartered firms","confidence":"Confirmed","citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-4/","buyerAction":"Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate."}],"rationale":"The verdict uses 9 detected requirement signals and 10 linked evidence records; it never infers pricing or an undisclosed BT design.","methodology":"Deterministic requirements-fit assessment against Netify’s sourced BT evidence databank. It is an independent buying aid, not BT product documentation, a vendor ranking or a substitute for formal design and quotation.","canonicalUrl":"https://netify.co.uk/bt-sase-sd-wan/","lastVerified":"2026-08-30"}}}