{"dataset":{"name":"BT Managed SD-WAN and SASE evidence databank","canonical":"https://netify.co.uk/bt-sase-sd-wan/","dataUrl":"https://netify.co.uk/bt-sase-sd-wan/data.json","version":"2026.08.24","reviewed":"2026-08-24","author":"Harry Yelland","authorRole":"Cybersecurity Writer, Netify","reviewer":"Robert Sturt","reviewerRole":"Managing Director, Netify and BT Authorised Partner since 2012","licence":"CC BY 4.0 with attribution to Netify","methodology":"Every entry is labelled Confirmed, Partial evidence or Gap - not found. Confirmed entries require public supporting evidence. Partial entries identify what is supported and what remains uncertain. Gap records are retained so agents do not fill missing facts with assumptions."},"counts":{"total":119,"confirmed":60,"partial":45,"gaps":14},"confidenceDefinitions":{"Confirmed":"Supported by cited public evidence.","Partial evidence":"Some elements are supported, but the record names the remaining uncertainty.","Gap - not found":"No sufficiently reliable public evidence was found during the research pass."},"records":[{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.1","topic":"BT's SD-WAN proposition - naming/branding (e.g. BT SD-WAN, Dynamic Network Services, Cloud of Clouds positioning)","confidence":"Confirmed","details":"BT brands this 'Managed SD-WAN' (not a distinct product name like a vendor's). Launched to UK business customers via Cisco (Viptela and Meraki) in 2020, expanded with Fortinet Secure SD-WAN in 2021. Positioned as combining fixed line, mobile data, security expertise, and proactive managed services with a single point of contact.","sources":["BT Newsroom, 'BT brings intelligent connectivity to UK businesses with new Cisco Managed SD-WAN solutions' (2020) newsroom.bt.com; business.bt.com/solutions/intelligent-connectivity/sd-wan/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-1/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.10","topic":"BT's stated global reach claim for SD-WAN/SASE specifically","confidence":"Confirmed","details":"BT's current SD-WAN & SASE page states: 'We provide network services and secure multi-cloud connectivity to customers in over 200 countries.' This is a broader/more specific claim than the general Global Fabric PoP figures found earlier (45 live cloud data centre PoPs, target 140) - the 200+ countries figure relates to network service reach generally, not Global Fabric's PoP density specifically, and should not be conflated with it.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-10/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.2","topic":"BT's SASE proposition - naming/branding, how BT positions SASE vs SD-WAN vs 'Secure Connect' type offerings","confidence":"Confirmed","details":"BT brands this 'managed SASE service' (also referenced as SD-WAN with SSE/SASE capabilities). Latest iteration (Nov 2024) is powered by Fortinet and marketed as helping customers 'seamlessly transition from managed SD-WAN to SASE'.","sources":["BT Newsroom, 'BT launches a new managed SASE service powered by Fortinet' (25 Nov 2024) newsroom.bt.com","Computer Weekly, 'BT unveils managed SASE service'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-2/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.3","topic":"Underlying technology partners BT resells/manages (list only) and which BT leads with","confidence":"Confirmed","details":"UPDATE: BT's current live SD-WAN & SASE page confirms the partner roster as Cisco, VMware, Fortinet, Zscaler and Palo Alto - adding Zscaler as a newly-confirmed current partner not present in the earlier 2020-2021 press-release-based list (Cisco/Viptela/Meraki, VMware, Nokia, Fortinet). Nokia was not listed on the current live page. Treat the vendor roster as having evolved over time; cite the current page for present-day accuracy and the press releases for historical record.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current) - see new 1.9","BT Newsroom (2020, 2024) for historical record"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-3/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.4","topic":"BT's network heritage angle - how it markets its own global network (BT Global Fabric / Global Network Services) as the differentiator underneath SD-WAN/SASE","confidence":"Confirmed","details":"BT Global Fabric is BT's network-as-a-service (NaaS) platform, unveiled Oct 2023, went live Feb 2025 with 'Global Fabric Internet'. Positioned as the underlying fabric onto which SD-WAN, security and multi-cloud routing can be layered via a marketplace/app. At launch had PoPs in 45 cloud data centres (target 140) and partnerships incl. Google Cloud WAN (2025) and Cisco as a key technology supplier.","sources":["Telecoms.com, 'BT Global Fabric finally goes live' (Feb 2025)","Telecoms.com, 'BT plugs Global Fabric into Google's Cloud WAN' (Apr 2025)","TelecomTV, 'What now for BT's Global Fabric?' (Oct 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-4/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.5","topic":"Positioning in BT's wider portfolio (BT Business, BT Enterprise, EE, BT Wholesale - which unit owns this)","confidence":"Partial evidence","details":"Product sits under BT Business (business.bt.com) for UK enterprise/corporate/public sector customers, and BT Global Services / globalservices.bt.com for multinational corporate customers. Comment from Bas Burger carries title 'CEO, Business, BT' in 2024 material and 'CEO, International, BT' in 2025 material - exact current divisional ownership/naming not independently confirmed beyond these mentions.","sources":["BT Newsroom (2024); globalservices.bt.com","Telecoms.com (Apr 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-5/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.6","topic":"Where BT sits in Gartner/Omdia/GigaOm/ISG type analyst rankings for managed SD-WAN/SASE providers (not vendor rankings)","confidence":"Confirmed","details":"BT has been named a Leader in Gartner's Magic Quadrant for Global WAN Services (formerly 'Magic Quadrant for Network Services, Global') for 20 consecutive years as of the 2024 report, and again a Leader in the 2026 report. In the 2024 report BT was placed furthest for 'Completeness of Vision'. Note: this MQ evaluates telecom/MSP network service providers (BT, AT&T, NTT, Orange Business, Tata, Verizon, Vodafone, Colt, GTT, etc.) - separate from the Gartner MQ for SD-WAN, which evaluates underlying technology vendors (Fortinet, Cisco, VMware/Broadcom, HPE, Palo Alto, Versa) and does not list BT. ADDITIONAL: BT also references being named a leader in the 'IDC MarketScape for Worldwide Managed Security Services' (BT insight article dated 1 January 2021, title 'BT leads in IDC MarketScape for Global Managed Security Services', found via a related-content link on BT's UK University case study page) - this covers managed security services specifically, a related but distinct market from SD-WAN/managed network services. Not independently fetched/verified in this pass beyond the title and date; flagged for further verification if needed.","sources":["BT Newsroom, 'BT placed furthest for Completeness of Vision...' (24 Apr 2024); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/; research.oz.spotlightar.com Magic Quadrant for Global WAN Services 2025 excerpt"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-6/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.7","topic":"Product lifecycle / roadmap signals (recent announcements, partnerships, EOL of legacy MPLS push)","confidence":"Partial evidence","details":"Recent roadmap signals: Nov 2024 SASE/SSE expansion with Fortinet (FWaaS, SWG, CASB, ZTNA, AI-powered threat detection); Feb 2025 Global Fabric general availability; Apr 2025 Global Fabric–Google Cloud WAN interconnect partnership (targeting 50 top cloud locations growing to 70 by 2026). No explicit public statement found on MPLS end-of-life timeline specific to BT.","sources":["BT Newsroom (2024)","Telecoms.com (Feb & Apr 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-7/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.8","topic":"Confirmed product architecture and branding structure (as of current business.bt.com)","confidence":"Confirmed","details":"BT's current live product structure (business.bt.com, checked directly): a parent category page 'SD-WAN and SASE' sits under 'Networks and digital services', splitting into two distinct product pages - 'SD-WAN' and 'SASE: Secure Access Service Edge' - each with its own dedicated landing page, features, and downloads. This supersedes/updates the naming used in older (2020-2021) BT press releases which referred more generically to 'Managed SD-WAN' and 'managed SASE service'.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-8/"},{"sectionNumber":"1","section":"Product & Proposition Overview","itemNumber":"1.9","topic":"Full current list of underlying technology partners named on BT's live SD-WAN/SASE page","confidence":"Confirmed","details":"Direct fetch of BT's current SD-WAN & SASE page confirms the partner list as: Cisco, VMware, Fortinet, Zscaler and Palo Alto ('Enjoy the power of Cisco, VMware, Fortinet, Zscaler and Palo Alto, combined with our market-leading global network'). This adds Zscaler as a confirmed current partner not captured in the earlier 2020-2021 press-release-based research (which named Cisco/Viptela/Meraki, VMware, Nokia, Fortinet). Nokia was not listed on this current live page, suggesting the vendor roster may have evolved.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/1-9/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.1","topic":"Managed service wrap - monitoring, NOC/SOC, proactive management, patching cycles","confidence":"Partial evidence","details":"BT markets a 'fully managed service' including 'a dedicated management team to get you up and running quickly', 24/7 monitoring/support, and proactive issue resolution referenced generally ('we continually develop our services to resolve issues proactively before they happen'). Exact NOC/SOC structure, patch cadence, and staffing model not independently verified beyond marketing copy.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/; globalservices.bt.com SD-WAN solutions page"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-1/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.10","topic":"Professional services - design, consultancy, zero-trust advisory, security assessments","confidence":"Partial evidence","details":"Not publicly documented specifically for SD-WAN/SASE - no dedicated public page found describing a named professional-services/consultancy engagement model (e.g. zero-trust advisory, security assessment) as a distinct paid service line for this product, though BT's broader security portfolio includes Operational Technology Threat Management (referenced on BT's manufacturing case-study hub) which implies adjacent consultancy-style services exist.","sources":["business.bt.com/insights/case-studies/manufacturing/ (references business.bt.com/security/threat-management/operational-technology/)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-10/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.11","topic":"Compliance & certifications BT holds (ISO27001, Cyber Essentials Plus, government frameworks e.g. G-Cloud, PSN)","confidence":"Partial evidence","details":"Confirmed: BT plc holds public-sector supplier status under Crown Commercial Service frameworks (Network Services 3, G-Cloud, Technology Services 3). Specific ISO27001 / Cyber Essentials Plus certification scope for the SD-WAN/SASE product line specifically was not confirmed via a BT-published certificate or compliance page in this search pass - this needs a direct check of BT's regulatory/compliance statements page.","sources":["Digital Marketplace supplier page (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553); business.bt.com/legal/regulatory-legal-statements/ (page located but certification detail not extracted in this pass)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-11/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.12","topic":"Sustainability/ESG angle if marketed (network efficiency, carbon reporting)","confidence":"Partial evidence","details":"Not SD-WAN/SASE-specific, but BT Group-wide: BT brought forward its net zero target from 2045 to 2030 for its own operations (and 2040 for its supply chain), announced 2021; since 2016 BT reduced emissions across its own operations by 57% and its supply chain by 19% (as of the 2021 announcement); switched to 100% renewable electricity across its network, offices and retail stores in 2020. BT's Cloud Edge / Global Fabric marketing references 'digital sustainability solutions to help you track, measure and reduce carbon emissions' as an adjacent offering, but no SD-WAN/SASE-specific carbon metric was found.","sources":["TechRadar, 'BT brings forward net zero target to 2030' (2021); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-12/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.13","topic":"Confirmed unified service desk / support model (updates 2.5)","confidence":"Confirmed","details":"BT's current SD-WAN & SASE page confirms: 'We support our SD-WAN and SASE solutions with a unified service desk, providing seamless service and reduced effort' - listed explicitly as a reason to 'choose BT' alongside industry-leading partnerships, global reach, and experience. This is a firmer, directly-sourced confirmation of the single-point-of-contact model referenced more vaguely in earlier 2020 press material.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-13/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.14","topic":"Detailed, current SASE-specific NOC/SOC commitment (updates/resolves 2.7 gap)","confidence":"Confirmed","details":"BT's current SASE product page states BT provides 'Converged UK NOC and SOC expertise' delivering '24/7 monitoring and security support from one integrated UK team' with five explicit commitments: single point of contact; unified incident response; 'no finger pointing between vendors'; NCSC-aligned threat intelligence; and UK data residency guaranteed. This directly answers the gap flagged earlier at 2.7 (BT Security operational structure) - BT does explicitly claim a converged, UK-based (not offshore) NOC/SOC team specifically for this product.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly, current live page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-14/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.15","topic":"Confirmed lifecycle management commitments","confidence":"Confirmed","details":"BT's current SASE page lists explicit lifecycle management commitments: proactive performance monitoring; automated patching and updates; cost optimisation reviews; capacity planning and forecasting; and a marketing claim of 'zero unplanned downtime' (framed as an aspiration/commitment rather than a contractual SLA figure - no numeric uptime guarantee accompanies this claim).","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-15/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.16","topic":"Confirmed 'single point of accountability' commercial/service commitments (updates 2.9)","confidence":"Confirmed","details":"BT's current SASE page explicitly lists: SLA-backed performance guarantees; unified billing and reporting; architecture recommendations; business continuity planning; and quarterly business reviews - as part of a 'One trusted partner accountable for your entire SASE stack' commitment. This is the most concrete public statement found on BT's commercial/account-management model for this product (quarterly business reviews, in particular, is a specific and citable detail not found elsewhere).","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-16/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.17","topic":"Confirmed migration/onboarding commitments (updates/resolves 2.2 gap)","confidence":"Confirmed","details":"BT's current SASE page explicitly commits to: pre-deployment readiness assessments; hardware provisioning and logistics; 'phased migration with zero cutover risk' (marketing claim, not a numeric guarantee); Day 1 operational handover; and staff training and change management as part of its 'Delivery and transformation' service. This is a directly-sourced, current answer to the earlier gap at 2.2 (no BT-specific migration methodology found) - though it remains a marketing-page-level commitment rather than a detailed technical runbook.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-17/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.18","topic":"Confirmed 'intelligent operations' and digital platform/portal features (updates 2.8)","confidence":"Confirmed","details":"BT's current SASE page lists specific operational features: AI-driven anomaly detection; predictive threat intelligence; automated incident prioritisation; root cause analysis and correlation; and self-healing/auto-remediation, delivered via 'a single portal providing real-time visibility, billing insight and automation' - with a unified dashboard across all services, real-time performance metrics, billing transparency, policy automation/orchestration, and custom reporting/analytics. This is a materially more detailed and current answer than the 2020-era 'constant analysis' language found in earlier research.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-18/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.2","topic":"Onboarding & migration methodology (MPLS-to-SD-WAN transition services, phased rollout support)","confidence":"Confirmed","details":"UPDATE: BT's current SASE page now publishes explicit migration/onboarding commitments: pre-deployment readiness assessments, hardware provisioning and logistics, 'phased migration with zero cutover risk' (marketing claim, not a numeric guarantee), Day 1 operational handover, and staff training/change management. See new item 2.17 for full detail - this resolves the original gap at a marketing-commitment level, though a detailed technical runbook is still not public.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.17"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-2/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.3","topic":"Network integration - how BT SD-WAN/SASE connects into BT's own MPLS, internet, mobile (EE), and cloud connect services","confidence":"Confirmed","details":"BT explicitly positions Managed SD-WAN as combining its own fixed line connectivity, mobile data (via EE), and Global Fabric NaaS platform, with cloud connect via Connected Cloud Edge and now Global Fabric's Google Cloud WAN interconnect (2025).","sources":["BT Newsroom (2020)","Telecoms.com (Apr 2025); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-3/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.4","topic":"SLAs offered - uptime guarantees, MTTR, support tiers (unique to BT vs raw vendor SLA)","confidence":"Partial evidence","details":"UPDATE: BT's current SASE product page confirms the existence of 'a single SLA and unified service management' covering both connectivity and security together (see new item 3.9) - a genuine, sourced commitment that a single combined SLA exists. However, no numeric uptime %, credit structure, or response-time figures are published alongside this claim, so the original gap (concrete SLA numbers) remains only partially resolved.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/; business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 3.9"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-4/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.5","topic":"Support model - account management, TAMs, ticketing, escalation paths, UK-based vs offshore support","confidence":"Partial evidence","details":"BT markets 'a dedicated management team to get you up and running quickly' and positions itself as offering 'a single point of contact' combining fixed, mobile and security expertise. No public detail found on named TAM structure, ticketing SLAs, or UK vs offshore support location split for the SD-WAN/SASE product specifically.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/","BT Newsroom (2020)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-5/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.6","topic":"Global reach / multi-country delivery capability (PoPs, local loop access, in-country compliance)","confidence":"Confirmed","details":"Global reach is delivered primarily via BT Global Fabric, which at its Feb 2025 general-availability launch had points of presence in 45 cloud data centres (stated objective: 140) with a plan for high-bandwidth connectivity to 700 data centres worldwide. Google Cloud WAN interconnect (Apr 2025) adds Google Partner Interconnect access at 50 of the world's top cloud locations, growing to 70 by 2026.","sources":["Telecoms.com, 'BT plugs Global Fabric into Google's Cloud WAN for AI push' (Apr 2025)","Telecoms.com, 'BT Global Fabric finally goes live' (Feb 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-6/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.7","topic":"Security operations layer - BT's own SOC/MSS wrapped around SASE (threat intel, incident response)","confidence":"Confirmed","details":"UPDATE: BT's current SASE page confirms a 'Converged UK NOC and SOC expertise' model - 24/7 monitoring and security support from one integrated UK team, with single point of contact, unified incident response, 'no finger pointing between vendors', NCSC-aligned threat intelligence, and UK data residency guaranteed. See new item 2.14 for full detail.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.14"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-7/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.8","topic":"Reporting & analytics portals - BT's own dashboards/tools vs vendor-native consoles","confidence":"Confirmed","details":"UPDATE: BT's current SASE page confirms a single digital portal providing real-time visibility, billing insight and automation, with a unified dashboard across all services, real-time performance metrics, billing transparency, policy automation/orchestration, and custom reporting/analytics, plus AI-driven anomaly detection and self-healing/auto-remediation. See new item 2.18.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 2.18"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-8/"},{"sectionNumber":"2","section":"What BT Specifically Provides (The 'On Top' Layer)","itemNumber":"2.9","topic":"Commercial/contract model - bundling, contract lengths, CPE ownership vs managed, billing consolidation","confidence":"Partial evidence","details":"Not publicly documented in detail - BT does not publish standard contract lengths, CPE ownership models, or billing consolidation specifics for SD-WAN/SASE. BT is confirmed to sell via direct enterprise contracts AND via UK public sector frameworks (CCS Network Services 3, G-Cloud, Technology Services 3), where BT plc has '80+ Direct Award catalogue services' listed.","sources":["Digital Marketplace supplier page for British Telecommunications Public Limited Company (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/2-9/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.1","topic":"Connectivity options offered under BT SD-WAN (internet, MPLS, 4G/5G/EE mobile backup, satellite where relevant)","confidence":"Confirmed","details":"Confirmed connectivity options: MPLS, broadband internet, and 4G/5G (via BT/EE mobile) - explicitly stated as the transport mix for BT Managed SD-WAN. No explicit public mention of satellite backup being offered as standard by BT for this product (unlike some competitors, e.g. Bigleaf Networks in the US market).","sources":["www.globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions: 'lets organisations securely connect users to their applications using any combination of transport services, including MPLS, broadband internet, and 4G/5G'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-1/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.10","topic":"Confirmed intelligent routing detail","confidence":"Confirmed","details":"BT's current SASE page describes intelligent routing as automatically steering traffic 'over 5G, Fibre, or Broadband to minimise latency', combining SD-WAN with 'BT's resilient UK infrastructure' - this confirms 5G is positioned as a primary transport option, not just a backup/failover path, and ties directly to BT's EE mobile network ownership as a differentiator versus MSPs without their own mobile network.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-10/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.11","topic":"DLP (Data Loss Prevention) explicitly confirmed as a named SASE feature (resolves gap flagged at 3.4)","confidence":"Confirmed","details":"BT's current SASE page explicitly names Data Protection (DLP) as a feature: 'advanced monitoring to prevent sensitive data leaks across cloud apps like M365.' This directly resolves the gap flagged earlier at 3.4, where DLP was not explicitly named in the Nov 2024 Fortinet press release and was only inferred as likely bundled within the Fortinet SASE platform.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-11/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.12","topic":"UK data sovereignty/residency explicitly confirmed as a named feature","confidence":"Confirmed","details":"BT's current SASE page explicitly states 'Sovereign assurance: UK-resident logging and management to meet local regulatory standards' as a named feature of the converged threat detection/prevention capability. This is directly relevant to UK public sector, financial services, and healthcare buyers with data residency requirements, and is a genuine differentiator versus SASE platforms that log/manage centrally overseas.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-12/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.13","topic":"Confirmed downloadable BT-published technical collateral for SD-WAN","confidence":"Confirmed","details":"BT's SD-WAN product page hosts three official downloadable PDFs: 'BT managed SD-WAN' (1MB, 'Building a future-proof network'), 'BT Secure SD-WAN datasheet' (116KB, 'Security-led networking'), and 'SD-WAN and digital transformation datasheet' (102KB). A cached/reposted copy of the first document (via Scribd) confirms its content frames BT's pitch around rising bandwidth demand, evolving security threats, and changing customer/employee expectations, positioning Managed SD-WAN as letting businesses 'set up new sites faster' and deliver 'a better digital experience' regardless of company size.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly, download links confirmed)","Scribd-hosted copy of 'BT Managed SD-WAN Solutions Overview' PDF (scribd.com/document/695039265/bt-managed-sd-wan) - third-party rehost of BT's own document, content cross-checked against BT's live page framing"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-13/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.2","topic":"Application performance/QoS management as BT presents it","confidence":"Confirmed","details":"BT markets application-aware traffic prioritisation as a core feature: 'Managed SD-WAN prioritises traffic going through your business' with 'constant analysis' giving visibility into which applications and users are consuming bandwidth, to support informed decision-making.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-2/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.3","topic":"Zero Trust Network Access (ZTNA) as packaged by BT","confidence":"Confirmed","details":"BT's Nov 2024 SASE expansion (with Fortinet) explicitly added AI-powered Security Service Edge (SSE) capabilities including Zero Trust Network Access (ZTNA), firewall-as-a-service (FWaaS), secure web gateway (SWG), and cloud access security broker (CASB) - sold as a single managed SASE bundle layered on the existing SD-WAN base.","sources":["BT Newsroom (25 Nov 2024)","Total Telecom, 'BT unveils new managed SASE service' (25 Nov 2024)","Comms Business coverage"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-3/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.4","topic":"SWG, CASB, FWaaS, DLP - which are included/optional in BT's SASE bundles","confidence":"Confirmed","details":"UPDATE: DLP is now explicitly confirmed as a named BT SASE feature ('Data Protection (DLP): advanced monitoring to prevent sensitive data leaks across cloud apps like M365'), resolving the earlier gap where DLP was only inferred as likely bundled within Fortinet's platform. See new item 3.11.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly) - see 3.4 original + new 3.11"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-4/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.5","topic":"Multi-cloud/cloud on-ramp capabilities (Azure, AWS, GCP direct connect via BT)","confidence":"Confirmed","details":"Multi-cloud on-ramp is delivered via BT Global Fabric, which offers direct connectivity to hyperscale clouds - confirmed partnership with Google Cloud (Cloud WAN / Partner Interconnect, Apr 2025) and general multi-cloud routing capability referenced across BT's SD-WAN and Cloud Edge marketing. Direct AWS and Microsoft Azure connect are referenced generically ('direct connection to all hyperscale providers (AWS, Microsoft Azure, Google Cloud)') on BT Federal/Global Services SD-WAN page, though this specific claim appears on the BT Federal (US public sector) subsite rather than BT's core UK business page - flagging that as a scope caveat.","sources":["globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan: 'We offer direct connection to all hyperscale providers (AWS, Microsoft Azure, Google Cloud)'","Telecoms.com (Apr 2025) for Google Cloud WAN"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-5/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.6","topic":"Self-service vs fully-managed tiers","confidence":"Confirmed","details":"BT's Cisco-based SD-WAN offer is explicitly described as 'Fully or co-managed with a single tenant cloud-hosted orchestrator', confirming BT offers both a fully-managed and a co-managed (self-service-leaning) tier for at least the Cisco variant of its SD-WAN.","sources":["globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-6/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.7","topic":"Scalability - SME through to large enterprise/multinational tiering","confidence":"Partial evidence","details":"BT markets its SD-WAN/SASE as scaling from small business up to 'the world's largest multinational corporations' citing its heritage designing/building/delivering at that scale. Concrete minimum-site or minimum-contract-size thresholds for BT's own service were not found publicly (contrast: a Fujitsu competitor G-Cloud listing explicitly states a 'Minimum of 25 UK sites' for its comparable managed SD-WAN charge - that is Fujitsu's figure, not BT's, and should not be conflated).","sources":["globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions (scale claim)","Fujitsu G-Cloud 14 pricing document (comparator only, not a BT figure) - assets.applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-7/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.8","topic":"Integration with BT's existing UC/Voice, Cloud, and Mobile portfolios (bundling opportunities)","confidence":"Partial evidence","details":"Not publicly documented in detail for SD-WAN/SASE specifically, though BT's wider portfolio (Cloud Voice/UC, EE mobile, BT's Microsoft Teams collaboration work - e.g. the published BT/Puma/Microsoft Teams case study) demonstrates BT does bundle UC and mobile services alongside its networking/security portfolio for enterprise customers generally.","sources":["business.bt.com/insights/case-studies/bt-puma-microsoft-teams/ (referenced via BT manufacturing case-study hub, 18 Jul 2023)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-8/"},{"sectionNumber":"3","section":"Features & Capabilities (BT's Packaging, Not Vendor Specs)","itemNumber":"3.9","topic":"Confirmed existence of a single unified SLA for SASE (partially resolves 2.4 gap)","confidence":"Confirmed","details":"BT's current SASE page states explicitly: 'Single SLA: a single SLA and unified service management cover both connectivity and security.' This confirms BT does commit to ONE combined SLA spanning both the SD-WAN/connectivity layer and the security (SSE) layer, rather than separate SLAs per component - a genuine differentiator versus a multi-vendor DIY stack. However, no numeric uptime percentage, response time, or credit structure is published alongside this claim, so the gap flagged at 2.4 (concrete SLA figures) is only partially resolved.","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/3-9/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.1","topic":"Single-vendor accountability (one throat to choke vs multi-vendor stack)","confidence":"Confirmed","details":"BT explicitly positions single-vendor accountability as a differentiator: 'a fully converged software defined solution that brings together the very best of BT... with a single point of contact', and separately markets 'a single invoice and provider - helping you drive operational efficiencies' for its SD-WAN offer.","sources":["BT Newsroom (2020); www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-1/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.2","topic":"Network + security convergence under one contract","confidence":"Confirmed","details":"The Nov 2024 SASE launch is explicitly framed as converging networking and security into 'a single, cloud-delivered managed SASE service', combining connectivity (fixed/5G) with Fortinet's security stack under one contract.","sources":["BT Newsroom (25 Nov 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-2/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.3","topic":"UK enterprise trust/heritage, incumbent relationships, existing BT estate customers","confidence":"Confirmed","details":"BT cites over two decades of Gartner Leader recognition (20 consecutive years as of the 2024 Global WAN Services MQ, extending into 2026) and describes its heritage as designing/delivering for 'the world's largest multinational corporations' as the basis of customer trust.","sources":["BT Newsroom (24 Apr 2024); globalservices.bt.com/btfederal/solutions/solution/sd-wan-solutions"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-3/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.4","topic":"Global delivery consistency for multinational UK-headquartered firms","confidence":"Confirmed","details":"Global Fabric's expanding PoP footprint (45 cloud data centres live, target 140; target of 700 data centres worldwide for high-bandwidth connectivity) and its 2026 Gartner Leader placement for Global WAN Services support BT's positioning for multinational UK-headquartered firms needing consistent delivery across geographies.","sources":["Telecoms.com (Feb & Apr 2025); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-4/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.5","topic":"Simplified procurement (single MSA, consolidated billing)","confidence":"Confirmed","details":"BT's SD-WAN marketing explicitly cites 'a single invoice and provider - helping you drive operational efficiencies' as a customer benefit.","sources":["www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-5/"},{"sectionNumber":"4","section":"Benefits (BT-Specific Value Proposition)","itemNumber":"4.6","topic":"Reduced integration risk (BT engineers own the network layer end-to-end)","confidence":"Partial evidence","details":"Implied by BT's 'single point of contact' and managed-service positioning, but no explicit BT statement quantifying reduced integration risk was found. Not publicly documented as a directly sourced claim - treat as inferred rather than confirmed.","sources":["Inferred from BT Newsroom (2020) single-point-of-contact framing - no direct quantified BT claim found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/4-6/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.1","topic":"Cost positioning - perception of BT as premium/expensive vs challenger MSPs and direct vendor deals","confidence":"Partial evidence","details":"No BT-specific published pricing exists to assess directly (BT does not publish SD-WAN/SASE list prices; it is a quote-based enterprise sale). Indirect market context: UK competitor G-Cloud 14 listings show a wide public price band for comparable managed SD-WAN services, from roughly £80–£3,722 per unit/month depending on provider and service tier, which illustrates the market's pricing spread but does NOT establish where BT itself sits within it - that would need a direct quote or account-manager confirmation. Not publicly documented regarding BT's specific position (premium/mid/budget) on cost.","sources":["G-Cloud 14 listings: Britannic (£80/unit/month), SCC Cisco SD-WAN with SASE (£3,722/unit/month) - applytosupply.digitalmarketplace.service.gov.uk (comparator context only, not BT pricing)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-1/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.2","topic":"Contract flexibility - lock-in concerns, minimum term lengths, legacy telco contracting practices","confidence":"Partial evidence","details":"Not publicly documented - no public source found describing BT's specific minimum contract terms, exit provisions, or lock-in clauses for Managed SD-WAN/SASE. For comparison, Virgin Media Business's G-Cloud 14 SD-WAN listing states 'Standard exit provision applies when the contract ceases' - again, a competitor's stated term, not BT's, and only useful as market-practice context.","sources":["Virgin Media Business G-Cloud 14 SD-WAN listing (comparator only) - applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-2/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.3","topic":"Innovation speed - perception vs cloud-native/challenger SASE providers (Cato, Cloudflare, Zscaler-led MSPs)","confidence":"Partial evidence","details":"No direct, named criticism of BT's innovation speed relative to cloud-native challengers (Cato, Cloudflare, Zscaler-led MSPs) was found in trade press or analyst commentary during this search pass. Gartner's 2025 Magic Quadrant for Global WAN Services commentary (as excerpted by a third-party research aggregator) notes that BT's 'international WAN customers and prospects (outside the U.K. market) should monitor updates on changes in the vendor's service offerings and delivery due to ongoing strategic assessments' - a note of some caution/uncertainty flagged by Gartner, though not framed explicitly as an innovation-speed criticism.","sources":["research.oz.spotlightar.com, Magic Quadrant for Global WAN Services 2025 excerpt (third-party aggregator of Gartner content)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-3/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.4","topic":"Legacy MPLS bias / transition friction - historical reputation for pushing traditional connectivity","confidence":"Partial evidence","details":"Not publicly documented as an explicit, named criticism in trade press. Structurally plausible given BT's long MPLS heritage (its enterprise WAN business originated in IP Connect/BT Connect-era MPLS), but no source was found directly stating BT pushes legacy MPLS over SD-WAN as a criticism - this would need direct customer/analyst testimony to substantiate rather than inference.","sources":["No direct source found - flagged as an inference from BT's known MPLS heritage, not a sourced claim"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-4/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.5","topic":"Flexibility of vendor choice - how locked-in customers are to BT's chosen underlying platforms","confidence":"Confirmed","details":"BT explicitly markets 'choice and control' as a selling point (multiple vendor options: Cisco, VMware/Broadcom, Nokia, Fortinet, Palo Alto referenced across various BT pages), which somewhat counters a lock-in narrative - though once a customer selects a specific underlying vendor (e.g. Fortinet for SASE) switching vendor typically requires a re-platforming project, as with any MSP-delivered SD-WAN. No specific published data on vendor-switching costs or contract flexibility for existing BT customers.","sources":["globalservices.bt.com SD-WAN Solutions page: 'Choice and control – choice is everything'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-5/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.6","topic":"Reported service/support issues (needs research - support ticket experiences, account management complaints)","confidence":"Partial evidence","details":"No SD-WAN/SASE-specific service complaints were found in this search pass. General context (NOT product-specific): BT (parent brand) has historically ranked among the UK's most-complained-about broadband/telecom providers in Ofcom's quarterly consumer complaints data (e.g. topping the list multiple times between 2013–2018, and again in later years per Ofcom reporting), predominantly on consumer/small-business broadband, billing and provisioning issues - not enterprise SD-WAN/SASE. This should not be presented as evidence about the enterprise product without a direct enterprise-specific source.","sources":["BBC News, 'BT tops UK broadband complaints list' (2016)","TechRadar, 'Once again, BT and Plusnet are the most complained about broadband providers'","The Register, 'BT snatches crown: Soars to top of complaints list' (2013) - all general BT/Ofcom consumer complaints data, NOT SD-WAN/SASE-specific"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-6/"},{"sectionNumber":"5","section":"Drawbacks & Limitations (BT-Specific)","itemNumber":"5.7","topic":"SME accessibility - is BT's offer realistically positioned/priced for SME or mid-market, or enterprise-only in practice","confidence":"Partial evidence","details":"BT's SD-WAN marketing addresses SME-adjacent buyers indirectly (e.g. a not-for-profit customer testimonial on the BT Global Services SD-WAN page: 'moving from a self managed WAN to a BT Managed SD-WAN felt like we expanded our IT team'), suggesting the product is positioned for organisations without large in-house IT teams, not purely enterprise-only. However, BT's own case-study hub and MQ recognition skew toward large/multinational/public-sector customers (NHS, government departments, large manufacturers), so real-world SME accessibility (pricing, minimum commitment) is not independently confirmed either way.","sources":["www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan (not-for-profit testimonial); business.bt.com/insights/case-studies/ (skews toward large-enterprise/public-sector case studies)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/5-7/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.1","topic":"Company size sweet spot (employee count, site count, revenue band)","confidence":"Partial evidence","details":"Not publicly documented as a stated minimum. BT's own marketing and case-study hub (NHS, emergency services, government departments, local councils, 'some of the biggest brands and corporations', plus 'hundreds of thousands of small businesses') indicates BT serves the full size spectrum, but no specific SD-WAN/SASE-tier employee-count or site-count threshold was found.","sources":["business.bt.com/insights/case-studies/ (segment description)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-1/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.2","topic":"Existing BT customers vs net-new (upsell/cross-sell pattern)","confidence":"Partial evidence","details":"Not publicly documented - no public data found on the proportion of BT's SD-WAN/SASE customers who are existing BT estate customers (upsell) vs net-new. Structurally, BT's positioning around integrating SD-WAN with 'BT's own fixed line connectivity, mobile data, and Global Fabric' suggests a natural upsell motion for existing BT network customers, but this is inferred, not confirmed by a published customer mix statistic.","sources":["Inferred from BT Newsroom (2020) integration framing - no published customer-mix statistic found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-2/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.3","topic":"Multi-site / multinational footprint requirement","confidence":"Confirmed","details":"Global Fabric and BT's Gartner Global WAN Services Leader status are both explicitly targeted at multinational, multi-site customers requiring consistent global delivery - this is the stated core use case for both platforms.","sources":["BT Newsroom (24 Apr 2024)","Telecoms.com (Feb 2025)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-3/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.4","topic":"Regulatory/compliance-driven buyers (finance, government, healthcare)","confidence":"Partial evidence","details":"Confirmed generally: BT's case-study hub explicitly cites the NHS, emergency services, government departments and local councils as trusted customer segments ('a critical part of the UK's national fabric'), implying strong presence among regulatory/compliance-driven public sector buyers. No SD-WAN/SASE-specific breakdown by regulated sector (finance, healthcare) was found beyond this general framing plus the Rexel (manufacturing) case study.","sources":["business.bt.com/insights/case-studies/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-4/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.5","topic":"Buyers prioritising single-supplier simplicity over best-of-breed","confidence":"Partial evidence","details":"Inferred from BT's 'single point of contact' and 'single invoice and provider' marketing themes (see 4.1/4.5) - Not publicly documented as a directly stated targeting strategy for buyers who prioritise simplicity over best-of-breed specifically.","sources":["Inferred from BT Newsroom (2020) and globalservices.bt.com marketing framing"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-5/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.6","topic":"Buyers with existing BT WAN/MPLS estate looking to modernise vs greenfield","confidence":"Partial evidence","details":"Structurally supported by BT's own SD-WAN value proposition, which is built around helping customers transition off MPLS (BT's legacy WAN product) onto SD-WAN/SASE, and by Global Fabric being positioned as the next-generation replacement for BT's 'existing international data network'. No specific data on the proportion of greenfield vs BT-MPLS-migration customers was found.","sources":["TelecomTV, 'What now for BT's Global Fabric?' (Oct 2024) - describes Global Fabric as different from BT's 'existing international data network'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-6/"},{"sectionNumber":"6","section":"Ideal Customer Profile","itemNumber":"6.7","topic":"Named, sourced customer testimonial confirming a real BT SD-WAN deployment and customer type","confidence":"Confirmed","details":"BT's live SD-WAN product page carries a named, attributed customer quote: Martyn Coleman, IT Business Partner at FRC Group, states: 'As a not for profit, moving from a self managed WAN to a BT Managed SD-WAN felt like we expanded our IT team. We can now call upon the expert technical resources as and when we need them.' FRC Group is a UK social enterprise/not-for-profit group (parent of British Heart Foundation's furniture and electrical retail operations). This is the strongest single piece of independently-attributable, named customer evidence found in this entire research pass, and directly supports the case that BT's SD-WAN is genuinely used by leaner-IT-team, not-for-profit/third-sector organisations, not just large multinationals.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly, named customer quote)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/6-7/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.1","topic":"Manufacturing (OT/IT convergence, multi-site plants, legacy equipment security)","confidence":"Confirmed","details":"VERIFIED IN FULL (directly fetched BT's own case study page - earlier research only had the summary blurb). BT's Rexel case study (published 27 April 2020, 'Networking' category) covers Rexel Germany specifically, a subsidiary of the Rexel Group (27,000 employees, 26 countries). Rexel Germany operates 31 branches and 4 logistics centres distributing up to 300,000 components. BT deployed Connect Meraki SD-WAN, keeping the existing MPLS network for mission-critical/sensitive internal data while routing less urgent traffic over the internet, managed via a self-service online portal giving per-user/site/region visibility and real-time re-routing during traffic surges, plus new hardware/software-based firewalls. Result: freed up 20% of Rexel's internal MPLS capacity, cut costs, and improved network transparency. Named quotes from Wolfgang Tomischek (Head of ICT Services) and Thomas Spannbauer (Head of IT Infrastructure and Security). A global SD-WAN rollout across the wider Rexel Group was planned as a next step, and migrating the LAN to Meraki technology was the stated next phase.","sources":["business.bt.com/insights/case-studies/rexel/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-1/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.10","topic":"Energy & Utilities (critical national infrastructure, OT security, remote site connectivity)","confidence":"Confirmed","details":"PARTIALLY VERIFIED, WITH ONE CLAIM THAT COULD NOT BE CONFIRMED - see full breakdown below.\n\nCONFIRMED - Orica (Australia-based, world's leading producer of commercial explosives/blasting systems for mining, quarrying, oil & gas, construction; 13,000+ employees, 120+ countries): BT case study (19 December 2023, filed under BT's 'Digital transformation' category on the manufacturing case-study hub - note BT categorises Orica as manufacturing/mining, not 'Energy & Utilities'). BT has worked with Orica since 2015. BT shifted Orica from MPLS to full SD-WAN, added a Zero Trust approach to network access with granular per-user security policies, DDoS protection, firewalls, secure web gateways, user segmentation for certified workloads, a security policy/posture management platform, and new global detection & response (EDR/XDR) capabilities replacing signature-based endpoint security. Named quotes from Chris Crozier (CIO, Orica) and Tris Morgan (BT Managing Director).\n\nCONFIRMED - Snam (cornerstone of Italy's energy sector: natural gas transportation, storage and regasification; BT partner for 20+ years): case study dated 19 September 2024. NOT SD-WAN-specific - this covers BT's 'SAFE' cyber risk quantification/threat management platform, integrated with CrowdStrike and Microsoft Defender for Endpoint. Named quotes from Giovanni Signorelli (Cyber & Operation Security Manager) and Massimo Cottafavi (Director Cyber Security & Resilience). Genuine, sourced evidence of a BT relationship with a true energy-sector company, but not evidence of BT's SD-WAN/SASE product specifically in that sector.\n\nCOULD NOT VERIFY - Ixom (the chemicals business spun off from Orica in 2014-2015): a third-party AI research summary claimed BT deployed 'Agile Connect / Nuage technology' integrated with Azure Virtual WAN across 45 sites in 16 countries, cutting network costs by up to 25%. Despite multiple targeted searches, NO case study page, press release, or any independent source could be found confirming BT has ever worked with Ixom, let alone these specific figures. This claim should be treated as unverified and NOT cited or repeated - it has the hallmarks of a fabricated/hallucinated claim (plausible-sounding specific numbers with no corroborating source anywhere).","sources":["business.bt.com/insights/case-studies/orica/ (fetched directly, full case study text); business.bt.com/insights/case-studies/snam-case-study/ (fetched directly, full case study text)","Ixom claim: searched extensively, no source found - flagged as unverified/likely fabricated, do not cite"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-10/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.11","topic":"Third sector / not-for-profit - closest verified real-world proof point found","confidence":"Partial evidence","details":"Not one of the originally scoped 10 sectors, but the only sector-adjacent, named, real customer evidence found in this entire research pass: FRC Group (not-for-profit/social enterprise, UK) - see 6.7. No dedicated BT case-study write-up exists for FRC Group beyond this testimonial quote, so it should be treated as directional evidence rather than a full case study.","sources":["business.bt.com/networks-digital-services/sd-wan/ (fetched directly) - see 6.7"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-11/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.2","topic":"Financial Services (regulatory - FCA, PCI-DSS, low-latency trading considerations, branch network security)","confidence":"Partial evidence","details":"Not publicly documented - no named BT SD-WAN/SASE financial-services case study was found in this search pass. General industry context only (not BT-specific): financial services is commonly cited as a top-two most-targeted sector for cyberattacks, and SD-WAN/SASE vendors broadly market PCI-DSS and branch-network security use cases to this sector.","sources":["gomomentum.com, '5 Compelling SD-WAN use cases you need to know' (general industry context, not BT-specific)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-2/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.3","topic":"Retail (multi-site stores, PCI compliance, seasonal scalability, POS security)","confidence":"Partial evidence","details":"Not publicly documented - no named BT SD-WAN/SASE retail case study found. BT's case-study hub does include general retail-sector customer stories (the hub's hero image references retail), but a specific SD-WAN/SASE retail deployment write-up was not located in this pass.","sources":["business.bt.com/insights/case-studies/ (general retail imagery/framing, no specific SD-WAN case study confirmed)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-3/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.4","topic":"Hospitality (guest WiFi segregation, multi-site hotel/restaurant groups, PCI, seasonal demand)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific hospitality-sector SD-WAN/SASE case study or targeted messaging found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-4/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.5","topic":"Healthcare (NHS framework relevance, patient data/GDPR, clinical system uptime criticality)","confidence":"Confirmed","details":"CONFIRMED - real BT-NHS relationship evidence found, though not SD-WAN/SASE-product-specific.\n\n(1) NHS Integrated Care Board case study (29 May 2024): BT's Security Advisory Services team conducted an independent cyber security posture assessment (March-July 2023) for the South West London Integrated Care Board (6 NHS trusts), using the CIS v8 framework overlaid with the NHS Data Security Protection Toolkit, Cyber Essentials, NHS 'What Good Looks Like', and NCSC requirements, mapped against the NCSC Cyber Assessment Framework. Named quotes from Martin Ellis (Chief Digital Information Officer, SWL ICB) and Deborah Moir (BT Principal Cyber Security Consultant).\n\n(2) 'Unlocking fast, secure and resilient connectivity for the NHS' (BT insight article, 4 February 2026), authored by Prof. Sultan Mahmud, Director of Healthcare and Communities, BT Business. States BT's 'Future Unlocked' research found improved connectivity could free up the equivalent of 2 days/year per health worker - 18.1 million workdays (49,600 years) across the whole NHS workforce. Describes a real pilot with University Hospitals Birmingham (UHB): a 'Remote Diagnostic Station' letting clinicians provide remote clinical support with digital stethoscopes and ECGs over combined 4G/5G and Wi-Fi. References a BT 'sovereign platform' product for healthcare AI/IoT workloads. Confirms two further named NHS case studies exist on BT's site (not yet individually verified in this pass): 'NHS Kent Community Health Trust' (29 Oct 2019) and 'NHS Spine case study' (29 Oct 2019).\n\nNone of this is SD-WAN/SASE-specific - it is BT's broader network/security/connectivity relationship with the NHS. Genuine sector-fit evidence, but should not be cited as an SD-WAN or SASE case study specifically.","sources":["business.bt.com/insights/case-studies/nhs-care-board/ (fetched directly); business.bt.com/insights/unlocking-nhs-connectivity-with-fast-secure-networks/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-5/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.6","topic":"Government/Public Sector (G-Cloud, PSN, security clearance requirements, BT's incumbent public sector position)","confidence":"Confirmed","details":"CONFIRMED - strong, detailed, named public-sector proof point (not SD-WAN/SASE-specific, but directly relevant to public-sector sector fit). Leicestershire Fire and Rescue Service case study (9 May 2025): BT (with EE) upgraded the Service's 999 call mobilisation system - incoming calls route via BTnet to the Integrated Command and Control System (ICCS); once a fire engine is dispatched, incident data transmits over an EE 4G network to a Mobile Data Terminal in the vehicle for two-way updates, status messages and live vehicle tracking. Includes automatic failover routing calls to Essex/Bedfordshire fire services, then Durham/Darlington in a regional-scale outage. BT provided a dedicated Fire and Rescue specialist team alongside standard networking/voice/security account teams. Result stated as reduced call handling times. Named quotes from Sian Penny (BT Director of Public Safety and Justice), Callum Faint (Chief Fire Officer), Meg Burns (BT Account Manager for Policing and Fire and Rescue), and Roger Smith (Area Manager, Business Support). BT states 'a century-long history of supporting emergency services'. Also confirms a further named case study exists: 'Cumbria Police Case Study: 4G/5G Connectivity & Mobile Data' (12 August 2025) - not yet individually verified in this pass. This supplements (does not replace) the earlier-confirmed Northern Ireland Public Sector Shared Network (PSSN) government partnership evidence at 7.6/11.3.","sources":["business.bt.com/insights/case-studies/leicestershire-fire-and-rescue-service/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-6/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.7","topic":"Transport & Logistics (mobile/branch connectivity, real-time tracking systems, port/rail/depot connectivity)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific transport/logistics-sector SD-WAN/SASE case study found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-7/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.8","topic":"Education (multi-campus, JANET network relevance, budget constraints)","confidence":"Confirmed","details":"CONFIRMED - resolves the previous total gap. 'A UK University case study: partnering with BT Managed Security Services' (20 September 2023) - the university is not named in the published case study. Following a market testing process, BT was selected to implement Microsoft Sentinel (SIEM) for 24/7 proactive security monitoring, live in 3 months from mobilisation to go-live, monitored by BT's Security Operations Centre (SOC) analysts. The university subsequently extended the contract from one year to three years and expanded scope. Anonymous quote attributed to 'Head of Security Team'. Not SD-WAN/SASE-specific - this is a managed security services case study - but it is genuine, sourced, real BT-education-sector evidence where none existed before.","sources":["business.bt.com/insights/case-studies/bt-managed-security-services/ (fetched directly, full case study text)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-8/"},{"sectionNumber":"7","section":"Sector Fit Analysis","itemNumber":"7.9","topic":"Legal & Professional Services (confidentiality, remote/hybrid work security)","confidence":"Gap - not found","details":"Not publicly documented - no BT-specific legal/professional-services-sector SD-WAN/SASE case study found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/7-9/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.1","topic":"Direct MSP competitors offering SD-WAN/SASE (Vodafone Business, Virgin Media O2 Business, Colt, Daisy, Exponential-e, Node4, Onecom, Gamma, etc.)","confidence":"Partial evidence","details":"Confirmed UK-based MSPs competing in SD-WAN/SASE managed services: Vodafone Business (also a Gartner MQ Global WAN Services Leader), Colt Technology Services (SD-WAN via Broadcom/VMware and Versa Networks per Gartner's 2025 MQ commentary), Exponential-e, Vodat International, Hughes Europe, Vaioni. Full head-to-head positioning (pricing, win/loss themes) not found in public sources - this needs primary research (analyst briefings, trade press win announcements) rather than directory-listing data.","sources":["research.oz.spotlightar.com Magic Quadrant for Global WAN Services 2025 excerpt (Colt commentary)","CBInsights vendor comparison pages (Exponential-e vs Vodat/Hughes Europe/Vaioni)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-1/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.2","topic":"Challenger/cloud-native competitors (Cato Networks direct-to-market, Cloudflare, Zscaler-led resellers)","confidence":"Confirmed","details":"Confirmed direct MSP/telco competitors offering managed SD-WAN and/or SASE in the UK market via G-Cloud 14 public listings: Colt Technology Services, Virgin Media O2 Business, GTT, SCC (Cisco-based), Britannic Technologies, Cloud Gateway, Digital Space Managed Services. Vodafone Business also confirmed as a Gartner Magic Quadrant Leader for Global WAN Services (2024), directly comparable to BT in that MQ.","sources":["UK G-Cloud 14 Digital Marketplace listings (applytosupply.digitalmarketplace.service.gov.uk) for Colt, Virgin Media Business, GTT, SCC, Britannic, Cloud Gateway, Digital Space","Vodafone.com, 'Vodafone named a Leader in the 2024 Gartner Magic Quadrant for Global WAN Services'"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-2/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.3","topic":"Where BT wins deals vs where it loses, and why (win/loss themes)","confidence":"Confirmed","details":"A 2024 ISG Provider Lens report for the UK ('Network - Software Defined Solutions and Services') evaluated 38 providers across four quadrants (Managed SD-WAN Services, SDN Transformation Services, Edge Technologies, and SASE) and named BT, Colt, HCLTech, Orange Business, Tech Mahindra, Vodafone and Wipro as Leaders across all four quadrants, with Accenture a Leader in three. This confirms BT's core UK competitive set for managed SD-WAN/SASE specifically (distinct from the Gartner Global WAN Services MQ, which is a broader connectivity-provider evaluation). No specific named win/loss deal data was found.","sources":["BusinessWire, ISG Provider Lens UK Network report coverage (3 Jul 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-3/"},{"sectionNumber":"8","section":"Competitive Landscape (MSPs, Not Underlying Vendors)","itemNumber":"8.4","topic":"Pricing positioning relative to competitors (premium/mid/budget)","confidence":"Partial evidence","details":"Not publicly documented - BT does not publish SD-WAN/SASE list pricing, so a direct like-for-like price comparison against competitors is not possible from public sources. UK G-Cloud 14 listings show a wide spread across competitors (roughly £80–£3,722 per unit/month depending on provider/tier - see 5.1), but without a BT list price this cannot establish where BT sits (premium/mid/budget) with confidence.","sources":["See 5.1 sources - G-Cloud 14 competitor listings, applytosupply.digitalmarketplace.service.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/8-4/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.1","topic":"Analyst commentary (Gartner Peer Insights, Omdia, ISG Star of Excellence, GigaOm)","confidence":"Confirmed","details":"Two confirmed analyst data points: (1) Gartner Magic Quadrant for Global WAN Services - BT named a Leader for 20 consecutive years as of the 2024 report (and again in the 2026 report), placed furthest for 'Completeness of Vision' in 2024. (2) ISG Provider Lens 2024 (UK) - BT named a Leader across all four evaluated quadrants for SD-WAN/SASE/edge/SDN transformation services. No specific Gartner Peer Insights customer review score for BT (as opposed to the underlying vendors like Fortinet) was found - Gartner Peer Insights for SD-WAN evaluates technology vendors (Fortinet, Cisco, etc.), not MSPs like BT, so this may not exist as a comparable data point.","sources":["BT Newsroom (24 Apr 2024); business.bt.com/insights/bt-gartner-magic-quadrant-global-wan-2026/","BusinessWire ISG Provider Lens coverage (3 Jul 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-1/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.2","topic":"Customer review platforms (Trustpilot, G2, TrustRadius, Glassdoor for internal culture signal)","confidence":"Partial evidence","details":"No dedicated, aggregable Trustpilot rating page for 'BT SD-WAN' or 'BT SASE' specifically found - Trustpilot reviews found are for general BT/BT Business consumer and small-business service (broadband, phone lines, billing), not the enterprise SD-WAN/SASE product line. Example: a 1-star BT Business review (25 Apr 2025) citing line provisioning and billing issues, with a public BT Business reply. This is NOT representative of SD-WAN/SASE enterprise service specifically and should not be cited as such without a product-specific source - flagging as a gap for further research (e.g. G2, TrustRadius, Gartner Peer Insights, which are more likely to carry enterprise network-service reviews).","sources":["trustpilot.com/users/65553e57291c1c0012d3e3d1 (BT Business review, viewed via Trustpilot user page)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-2/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.3","topic":"Case studies published by BT (claims to verify/cross-check independently)","confidence":"Partial evidence","details":"BT publishes a case-study hub (business.bt.com/insights/case-studies/, 82 case studies as of this search) covering multiple sectors and technology areas, including a small number confirmed relevant to networking/SD-WAN (Rexel - see 7.1/11.1). Most listed case studies are NOT SD-WAN/SASE-specific (mobile, IP technology, cloud services, etc.), so the SD-WAN/SASE-specific subset is a small fraction of the total hub and would need individual verification case-by-case.","sources":["business.bt.com/insights/case-studies/ (82 results at time of search, mixed technology areas)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-3/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.4","topic":"Trade press coverage (Comms Business, ISPreview, Capacity Media, UK Authority for public sector)","confidence":"Partial evidence","details":"Confirmed trade press actively covers BT's SD-WAN/SASE announcements: Computer Weekly, Total Telecom, TelecomTV, Comms Business, Communications Today, VoIP Review, and WebWire all covered the Nov 2024 SASE launch; Telecoms.com covers Global Fabric developments in depth. Coverage found in this pass is predominantly reactive to BT's own press releases (positive/neutral tone) rather than independent critical analysis - independent trade-press criticism specifically of BT's SD-WAN/SASE was not found in this pass.","sources":["Computer Weekly, Total Telecom, TelecomTV, Comms Business, Communications Today, VoIP Review, WebWire (all Nov 2024)","Telecoms.com (Feb/Apr/Oct 2025 Global Fabric coverage)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-4/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.5","topic":"Social sentiment (LinkedIn, X/Twitter discussion among IT decision-makers)","confidence":"Gap - not found","details":"Not publicly documented - LinkedIn/X sentiment among IT decision-makers specifically about BT SD-WAN/SASE was not accessible via standard web search in this pass (social platforms are not comprehensively indexed by search engines and would need direct platform search/API access).","sources":["Not searchable via standard web search in this pass"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-5/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.6","topic":"Known controversies/service outages affecting BT Business/Enterprise reputation","confidence":"Partial evidence","details":"No controversies specific to BT's enterprise SD-WAN/SASE service were found. General BT/BT Business reputation context (consumer/broadband, NOT enterprise SD-WAN): BT has repeatedly ranked among the most-complained-about UK broadband providers in Ofcom's quarterly reporting across multiple years (2013, 2016, and others), and a nationwide BT broadband outage was reported by The Register in Feb 2016 with over 12,000 DownDetector reports, affecting some managed service providers' monitoring platforms. These are general BT/consumer-broadband reputation data points, not evidence about the SD-WAN/SASE enterprise product's reliability.","sources":["The Register, 'BT broadband is down: Former state monopoly goes TITSUP UK-wide' (2016)","BBC News, 'BT tops UK broadband complaints list' (2016)","TechRadar (Ofcom complaints coverage)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-6/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.7","topic":"Employee/partner channel sentiment (BT Partner/reseller programme feedback)","confidence":"Gap - not found","details":"Not publicly documented - no employee/partner (e.g. Glassdoor, BT Partner programme) sentiment specific to the SD-WAN/SASE business line was found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-7/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.8","topic":"BT's own downloadable brand messaging/positioning collateral (useful for tone/positioning analysis, not independent sentiment)","confidence":"Partial evidence","details":"BT's official 'Managed SD-WAN from BT: Building a future-proof network' brochure (hosted on business.bt.com, cross-checked via a third-party rehost) frames BT's pitch narratively around rising future demand ('The future will demand more of your business. So demand more of your network'), escalating security threats, and shifting customer/employee expectations. This is BT's own marketing voice, not independent sentiment, and should be read as positioning material only - useful for understanding how BT wants to be perceived, not evidence of how the market actually perceives BT.","sources":["business.bt.com/networks-digital-services/sd-wan/ (download link confirmed)","Scribd rehost of the PDF content (scribd.com/document/695039265/bt-managed-sd-wan)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-8/"},{"sectionNumber":"9","section":"Public Opinion & Market Sentiment","itemNumber":"9.9","topic":"Independent verification check on a third-party (Gemini) research pass over this same databank","confidence":"Partial evidence","details":"A third-party AI assistant (Google Gemini) was separately asked to research the same gaps in this databank and returned several specific claims. Direct verification against BT's own case study pages found: the Rexel Germany claim (31 branches, 4 logistics centres, 300,000 components, 20% cost cut) was CONFIRMED IN FULL and even more precisely sourced than this databank's own earlier entry. The Orica claim (MPLS to full SD-WAN, ZTNA, firewalls, SWG, DDoS) was CONFIRMED IN FULL. The pricing/SLA/migration-timeline 'confirmed absence' claims were CONSISTENT with this databank's independent findings. However, the Ixom claim (Agile Connect/Nuage technology, Azure Virtual WAN, 45 sites in 16 countries, 25% cost cut) COULD NOT BE VERIFIED - no case study, press release, or any source repeating these figures was found anywhere, despite the same search effort that successfully found and confirmed the Rexel and Orica claims. This is logged as a caution: even when a research assistant's claims are mostly accurate and well-sourced, individual specific claims can still be fabricated and should be checked one at a time rather than trusted as a batch.","sources":["Cross-verification against business.bt.com/insights/case-studies/rexel/ and /orica/ (both fetched directly, confirmed)","Ixom claim searched extensively and not found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/9-9/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.1","topic":"What's the difference between BT's SD-WAN and BT's SASE offer?","confidence":"Confirmed","details":"Based on BT's own materials: SD-WAN is the underlying network layer (application-aware routing across MPLS/broadband/4G-5G); SASE is SD-WAN plus a converged security layer delivered from the cloud. BT explicitly frames its Nov 2024 SASE launch as helping customers 'seamlessly transition from managed SD-WAN to secure access service edge (SASE)' - i.e. BT positions SASE as SD-WAN's natural next step, adding FWaaS/SWG/CASB/ZTNA on top of the existing SD-WAN base rather than as a wholly separate product.","sources":["BT Newsroom (25 Nov 2024)","Total Telecom (25 Nov 2024)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-1/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.10","topic":"How does support/escalation work, and is it UK-based?","confidence":"Partial evidence","details":"BT markets 'quick access to the support needed to get it fixed' and a 'dedicated management team', implying proactive issue resolution, but no confirmation of UK-based-vs-offshore support location split was found for this specific product line.","sources":["business.bt.com/solutions/intelligent-connectivity/sd-wan/ - see 2.5"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-10/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.11","topic":"What is SD-WAN and how does it support SASE? (BT's own published answer)","confidence":"Confirmed","details":"BT's own published insight article (24 June 2026) defines SD-WAN as 'a networking technology that intelligently routes application traffic across multiple connections based on real-time conditions, improving performance, resilience and visibility across cloud, branch and hybrid environments' and frames it explicitly as the foundation SASE is built on.","sources":["business.bt.com/insights/what-is-sd-wan-and-how-it-supports-sase/ (referenced directly on BT's SASE and SD-WAN product pages, 24 June 2026)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-11/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.12","topic":"What is Secure Service Edge (SSE)? (BT's own published answer)","confidence":"Confirmed","details":"BT's own published insight article (24 June 2026) defines SSE as 'a cloud-delivered security model that brings together technologies such as Secure Web Gateway (SWG), Zero Trust Network Access (ZTNA) and Cloud Access Security Broker (CASB) into a single service,' helping 'protect users, devices and applications wherever they connect.'","sources":["business.bt.com/insights/what-is-secure-service-edge/ (referenced directly on BT's SASE and SD-WAN product pages, 24 June 2026)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-12/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.13","topic":"What is Secure Access Service Edge (SASE)? (BT's own published answer)","confidence":"Partial evidence","details":"BT publishes a dedicated insight article at this URL (24 June 2026) but the fetched search snippet only captured the article's framing intro (networking and security becoming interconnected, users accessing from multiple locations, workloads spanning cloud/on-prem) rather than a full definition - the article itself was not directly fetched in this pass, so its full content is not independently confirmed beyond this framing.","sources":["business.bt.com/insights/what-is-sase-secure-access-service-edge/ (referenced on BT's SASE product page, 24 June 2026 - full article not directly fetched in this pass)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-13/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.14","topic":"Does BT's SASE replace traditional VPN, and how?","confidence":"Confirmed","details":"Yes - BT's current SASE page explicitly states: 'We replace traditional VPNs with Zero Trust Network Access (ZTNA), granting access based on user identity and context,' offering 'a faster, more secure hybrid-work experience without unnecessary backhaul' and 'granular access control' limiting users to only the specific applications they need (reducing attack surface).","sources":["business.bt.com/networks-digital-services/sd-wan-sase/sase/ (fetched directly)"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-14/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.2","topic":"Can BT SASE run over non-BT connectivity (BYO circuit)?","confidence":"Gap - not found","details":"Not publicly documented - no explicit public statement found on whether BT SASE/SD-WAN can run over a customer's own (non-BT) underlying circuits (BYO connectivity).","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-2/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.3","topic":"What underlying vendors can customers choose from, and does BT allow vendor switching?","confidence":"Partial evidence","details":"Confirmed underlying vendor choices historically/currently offered: Cisco (Viptela and Meraki), VMware/Broadcom, Nokia, Fortinet (current lead SASE partner), with Palo Alto also referenced on BT's global/federal SD-WAN page. No public confirmation found on whether an existing customer can switch underlying vendor within their BT contract without a re-platforming project (this is typical of the wider industry, not BT-specific).","sources":["See 1.3 sources"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-3/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.4","topic":"How does BT price SD-WAN/SASE (per site, per user, bundled)?","confidence":"Gap - not found","details":"Not publicly documented - BT does not publish SD-WAN/SASE pricing structure (per-site/per-user/bundled) publicly; this is a quote-based enterprise sale. CROSS-CHECKED: a third-party AI research summary independently reached the same conclusion (confirmed absence of published pricing, sold via custom quote/framework call-off) - consistent with this databank's own direct-inspection finding.","sources":["Confirmed absence: business.bt.com and globalservices.bt.com carry no public price list"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-4/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.5","topic":"What SLAs does BT guarantee?","confidence":"Gap - not found","details":"Not publicly documented - no specific SLA percentages or guarantee terms published by BT for this product.","sources":["No source found - see 2.4"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-5/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.6","topic":"Can SMEs buy this, or is it enterprise-only?","confidence":"Partial evidence","details":"BT's own case-study hub messaging states it works 'with hundreds of thousands of small businesses to keep them connected as they grow', and a not-for-profit customer testimonial on BT's Global Services SD-WAN page suggests smaller/leaner-IT-team organisations are served - but there is no explicit confirmation of a defined SME product tier for SD-WAN/SASE specifically (BT's case-study hub and MQ recognition otherwise skew toward large enterprise/public sector).","sources":["business.bt.com/insights/case-studies/; www.globalservices.bt.com/en/solutions/products/connect-cisco-sd-wan"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-6/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.7","topic":"How does migration from legacy MPLS work in practice (timeline, disruption)?","confidence":"Gap - not found","details":"Not publicly documented - no BT-published migration timeline/disruption-window figures found; see 2.2.","sources":["No source found - see 2.2"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-7/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.8","topic":"Does BT support hybrid/multi-cloud connectivity natively?","confidence":"Confirmed","details":"Yes - confirmed via BT Global Fabric's direct hyperscaler interconnects (Google Cloud WAN/Partner Interconnect confirmed Apr 2025; AWS/Azure/Google Cloud direct connection referenced generically on BT's global SD-WAN page) and BT's Connected Cloud Edge product, explicitly marketed for 'secure and simplified cloud connectivity across the globe'.","sources":["Telecoms.com (Apr 2025); business.bt.com/overlay-networks-cloud/cloud-edge/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-8/"},{"sectionNumber":"10","section":"FAQs","itemNumber":"10.9","topic":"What compliance certifications does the service carry?","confidence":"Partial evidence","details":"Not publicly documented for a specific published compliance certificate list tied to this product; BT plc's general public-sector supplier status (CCS Network Services 3, G-Cloud, Technology Services 3) implies baseline government-grade compliance standing, but explicit ISO27001/Cyber Essentials Plus certification scope for SD-WAN/SASE specifically was not confirmed in this pass - see 2.11.","sources":["See 2.11 sources"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/10-9/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.1","topic":"Published BT customer case studies (by sector, size, use case)","confidence":"Partial evidence","details":"Confirmed published BT case study: Rexel Group (electrical products distributor, manufacturing/distribution sector) - used SD-WAN for a 'smarter network' to respond to growing online sales demand (published 27 Apr 2020). This is the only case study independently confirmed as SD-WAN-specific in this search pass; BT's case-study hub contains ~82 case studies total across many technology areas, most not SD-WAN/SASE-specific.","sources":["business.bt.com/insights/case-studies/rexel/"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-1/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.2","topic":"Independent/third-party verification where available","confidence":"Gap - not found","details":"Not publicly documented - no independent (non-BT-published) verification of any BT SD-WAN/SASE case study claims was found in this search pass.","sources":["No source found"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-2/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.3","topic":"Notable public sector or high-profile wins","confidence":"Partial evidence","details":"The Northern Ireland Public Sector Shared Network (PSSN) stands as a notable public-sector-wide BT partnership (not a single named case study but an entire government network programme) - see 7.6. No other named high-profile public sector SD-WAN/SASE win was confirmed in this pass.","sources":["PSSN Services Brochure, nipssn.gov.uk - see 7.6"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-3/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.4","topic":"FRC Group named testimonial (cross-ref 6.7) - logged as a proof point pending a full case study","confidence":"Partial evidence","details":"See 6.7 - a genuine, named, attributed customer quote confirming a real deployment, but not a full published case study (no site count, deployment timeline, or quantified outcome figures accompany the quote). Recommend the Netify team treat this as a lead worth following up rather than a citable full case study.","sources":["business.bt.com/networks-digital-services/sd-wan/ - see 6.7"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-4/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.5","topic":"Snam case study (Italy energy/gas sector - cyber security, not SD-WAN)","confidence":"Confirmed","details":"See full detail at 7.10. BT case study (19 Sept 2024) covering deployment of BT's 'SAFE' cyber risk platform, integrated with CrowdStrike and Microsoft Defender for Endpoint, for Snam (Italian gas transportation/storage/regasification company, BT partner 20+ years). Named quotes from Giovanni Signorelli and Massimo Cottafavi. Not SD-WAN/SASE-specific.","sources":["business.bt.com/insights/case-studies/snam-case-study/ (fetched directly) - see 7.10"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-5/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.6","topic":"Leicestershire Fire and Rescue Service case study (public sector/emergency services - BTnet/EE, not SD-WAN)","confidence":"Confirmed","details":"See full detail at 7.6. BT case study (9 May 2025) covering 999 call mobilisation via BTnet/EE 4G for Leicestershire Fire and Rescue Service, with automatic regional failover and a dedicated Fire & Rescue account team. Four named quotes. Not SD-WAN/SASE-specific.","sources":["business.bt.com/insights/case-studies/leicestershire-fire-and-rescue-service/ (fetched directly) - see 7.6"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-6/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.7","topic":"NHS Integrated Care Board case study (healthcare/public sector - security consulting, not SD-WAN)","confidence":"Confirmed","details":"See full detail at 7.5. BT case study (29 May 2024) covering a cyber security posture assessment for the South West London Integrated Care Board (6 NHS trusts). Named quotes from Martin Ellis (SWL ICB) and Deborah Moir (BT). Not SD-WAN/SASE-specific.","sources":["business.bt.com/insights/case-studies/nhs-care-board/ (fetched directly) - see 7.5"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-7/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.8","topic":"UK University case study (education sector - managed security, not SD-WAN)","confidence":"Confirmed","details":"See full detail at 7.8. BT case study (20 Sept 2023) covering a Microsoft Sentinel SIEM deployment monitored by BT's SOC for an unnamed UK university, later extended from a 1-year to a 3-year contract. Not SD-WAN/SASE-specific - resolves what was previously a total gap for the education sector.","sources":["business.bt.com/insights/case-studies/bt-managed-security-services/ (fetched directly) - see 7.8"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-8/"},{"sectionNumber":"11","section":"Case Studies & Proof Points","itemNumber":"11.9","topic":"Further named BT case studies identified but not yet individually verified (leads for future research)","confidence":"Partial evidence","details":"The following case study titles/dates were confirmed to exist (seen as 'related content' links on pages already fetched) but their content has NOT been individually verified in this research pass - treat as leads, not confirmed facts, until fetched directly: 'NHS Kent Community Health Trust' (29 Oct 2019); 'NHS Spine case study' (29 Oct 2019); 'Cumbria Police Case Study: 4G/5G Connectivity & Mobile Data' (12 Aug 2025); 'Care Plus Group case study' (20 Mar 2024); 'M Group Services Case Study: Endpoint Security' (16 Jul 2024); 'BW Group cyber security case study' (30 Apr 2023); 'BT leads in IDC MarketScape for Global Managed Security Services' (1 Jan 2021). None of these titles suggest SD-WAN/SASE-specific content - most are cyber security, connectivity, or contact-centre case studies.","sources":["Links surfaced via business.bt.com/insights/case-studies/snam-case-study/, /nhs-care-board/, and /leicestershire-fire-and-rescue-service/ (all fetched directly) - titles/dates confirmed, content not yet verified"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/11-9/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.1","topic":"Pricing structure (as far as publicly available - per-site, tiered, bundled)","confidence":"Gap - not found","details":"Not publicly documented - BT does not publish SD-WAN/SASE pricing structure publicly (confirmed absence on business.bt.com and globalservices.bt.com). See 5.1 and 8.4 for indicative (non-BT) market price-range context from competitor G-Cloud listings. CROSS-CHECKED: consistent with an independent third-party research pass, which also confirmed no published price list exists and that BT sells via custom quoted contracts or public sector framework call-offs (e.g. Crown Commercial Service Network Services 3).","sources":["Confirmed absence on business.bt.com, globalservices.bt.com - see 5.1"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-1/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.2","topic":"Contract terms typical in market","confidence":"Gap - not found","details":"Not publicly documented - no BT-published standard contract term lengths found for SD-WAN/SASE.","sources":["No source found - see 5.2"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-2/"},{"sectionNumber":"12","section":"Commercial Model","itemNumber":"12.3","topic":"Procurement routes (direct, G-Cloud, framework agreements, partner-led)","confidence":"Confirmed","details":"Confirmed procurement routes: (1) Direct commercial contract via BT Business/BT Global Services; (2) UK public sector frameworks - BT plc is a listed Crown Commercial Service supplier under Network Services 3, G-Cloud, and Technology Services 3, with 80+ direct-award catalogue services; (3) Regional government partnership model - e.g. the Northern Ireland PSSN, a dedicated CPD-approved procurement route specifically for NI public sector bodies.","sources":["Digital Marketplace supplier page for BT plc (applytosupply.digitalmarketplace.service.gov.uk/g-cloud/supplier/92553)","PSSN Services Brochure, nipssn.gov.uk"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/12-3/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.1","topic":"BT Business/Enterprise official site and product pages","confidence":"Confirmed","details":"Used throughout this research pass as primary source for BT's own product positioning and case studies.","sources":["business.bt.com, globalservices.bt.com"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-1/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.2","topic":"BT press releases and newsroom","confidence":"Confirmed","details":"Used for BT's own announcements (SASE launch, Gartner MQ recognition, Global Fabric).","sources":["newsroom.bt.com"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-2/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.3","topic":"Analyst reports (may require paid access - note where summaries only are available)","confidence":"Partial evidence","details":"Used where accessible for free (Gartner MQ excerpts via BT's own republishing and a third-party aggregator; ISG Provider Lens report referenced via BusinessWire press coverage rather than the full paid report). Full paid analyst reports (Gartner, Omdia, GigaOm) were not directly accessed in this pass - only publicly available excerpts and vendor press coverage of them.","sources":["BT Newsroom Gartner MQ pages; research.oz.spotlightar.com (Gartner MQ excerpt aggregator)","BusinessWire ISG Provider Lens coverage"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-3/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.4","topic":"Companies House / annual report mentions of network services division performance","confidence":"Gap - not found","details":"Not publicly documented - Companies House / BT Group annual report review specifically for network-services divisional performance commentary was not conducted in this research pass.","sources":["Not yet researched"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-4/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.5","topic":"Comparison against Netify's own vendor-neutral marketplace data (internal cross-check, not for direct republishing)","confidence":"Confirmed","details":"This databank itself is intended for that internal cross-check - flagged as a next step for the Netify team rather than something this research pass itself performs.","sources":["Internal use - not a web source"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-5/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.6","topic":"Review platforms and trade press","confidence":"Confirmed","details":"Used for trade press and general reputation search (Ofcom complaints history, outage reporting).","sources":["BBC News, TechRadar, The Register, Computer Weekly, Total Telecom, TelecomTV, Comms Business"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-6/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.7","topic":"LinkedIn/X sentiment search","confidence":"Partial evidence","details":"Attempted but not comprehensively accessible via standard web search (see 9.5) - social platform content is not fully indexed by search engines used in this pass.","sources":["Not comprehensively searchable via standard web search"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-7/"},{"sectionNumber":"13","section":"Sources & Research Method Notes","itemNumber":"13.8","topic":"Existing Netify content on BT (BT product pages, guides) as internal baseline - flag any overlap/conflict","confidence":"Gap - not found","details":"Cross-checking against Netify's own existing BT content/product pages was not performed in this research pass - recommended as a next step for the Netify team.","sources":["Not yet researched"],"citationUrl":"https://netify.co.uk/bt-sase-sd-wan/evidence/13-8/"}],"storage":"neon-postgres"}