{"version":"2026-10-15.1","reviewed":"2026-10-11","reviewStatus":"Pending","canonicalUrl":"https://netify.co.uk/insights/10-best-managed-sase-providers/","storage":"neon-postgres","content":[{"id":"bt_prisma","name":"BT Prisma Access","suits":"UK buyers with Prisma Access skills that want BT escalation and capped changes.","sources":[{"url":"https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/service-schedules/security/Managed-Cloud-Security-Prisma-Access_Part-B_July-2024_V1.pdf","title":"BT Managed Cloud Security (Prisma Access) Service Schedule Part B","publisher":"BT","source_id":"SRC022","source_type":"Service terms","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"July 2024 V1","publication_date":null,"scope_limitations":"Part B only. Part A not read. SSE only, no SD-WAN.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/bt-terms-and-conditions/general-terms/Prisma-annex-to-the-BT-MSS-of-the-UK-terms-28-february-2024.pdf","title":"Prisma Access annex to the BT Managed Security Service Schedule of the UK terms","publisher":"BT","source_id":"SRC070","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"28 February 2024","publication_date":"2024-02-28T00:00:00","scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. Header and copyright line only.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/service-schedules/security/Managed-Cloud-Security-Prisma-Access-Part-A-July-2024-V1.1.pdf","title":"BT Managed Cloud Security (Prisma Access) Part A, July 2024 V1.1","publisher":"BT","source_id":"SRC105","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"July 2024 V1.1","publication_date":"2024-07-01T00:00:00","scope_limitations":"Opened by Claude on 2026-10-09 (WebFetch). Credits claimable from supplier; 24 hour case and five business day claim; no log location.","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC022","edition_sku":"Schedule July 2024 V1. Modules: Business Basic, Business Premium Advanced, Enterprise Advanced Internet Security, ZTNA (mobile users only). Support tiers Foundation/Foundation Plus/Premium","offering_id":"OFF008","last_verified":"2026-10-09T00:00:00","offering_type":"Managed service","research_label":"BT research slot","organisation_id":"ORG008","research_status":"Needs review","geographic_scope":"Unknown (schedule does not restrict geography)","management_model":"Co-managed","contracting_entity":"Unknown (UK annex carries a British Telecommunications plc copyright line)","supersedes_offering_id":null,"verified_offering_name":"BT Managed Cloud Security (Prisma Access)"},"platform":"palo-alto","provider":"BT","offeringId":"OFF008","assessments":[{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"SSE modules only. Prisma Access SD-WAN devices are not part of the service, and ADEM needs an add-on supplier licence.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP001","value_number":null,"assessment_id":"ASM01695","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B 2.2.7(a)(i) and 2.2.7(b)","next_review_date":"2027-01-09T00:00:00","conditions_limits":"SD-WAN is a separate product.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"SSE can be ordered without SD-WAN under this schedule.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP002","value_number":null,"assessment_id":"ASM01696","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 1.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Schedule dated July 2024 V1. Netskope and Zscaler siblings are 2024; FortiSASE schedule is July 2026 V2.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP014","value_number":null,"assessment_id":"ASM01708","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Footer","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Internet Security modules (Basic, Premium Advanced, Enterprise Advanced) are listed. The term SWG is not used.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP050","value_number":null,"assessment_id":"ASM01744","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 1.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Confirm SWG function in writing.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Inline SaaS supplier option is the closest match to CASB. The term CASB is not used.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP070","value_number":null,"assessment_id":"ASM01764","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 2.2.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Optional supplier service; price not stated.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. 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Yelland)","value_text":"DLP is an optional Supplier Service.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP097","value_number":null,"assessment_id":"ASM01791","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 2.2.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Traffic is inspected in Palo Alto Networks supplier infrastructure. BT responsibility ends where traffic enters or leaves infrastructure owned or controlled by the supplier. Country is not stated.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP109","value_number":null,"assessment_id":"ASM01803","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B Section A 1.3 and 3.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Retention of 30 days portal data, 6 months threat logs and 15 months reporting data. Log capacity can be extended as an optional service.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Where logs and data are stored is not specified.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP110","value_number":null,"assessment_id":"ASM01804","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Part B para 1.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Retention 30 days portal data, 6 months threat logs, 15 months reporting data.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP111","value_number":null,"assessment_id":"ASM01805","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 1.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Schedule does not mention AI features.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP129","value_number":null,"assessment_id":"ASM01823","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Co-management via RBAC profile for up to 5 nominated users on the Supplier Portal, restricted to implementing SSRs. Requires Foundation Plus or Premium.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM01859","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 2.1, 8.6","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"SSRs require customer approval and agreed timing.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP166","value_number":null,"assessment_id":"ASM01860","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 8.5.1(b)","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Under Foundation the customer administers the service in life. Under Plus/Premium BT implements approved SSRs. Policy ownership sits outside BT responsibility.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP182","value_number":null,"assessment_id":"ASM01876","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 8.4.1(b), 3.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"1st line Service Desk is described. 24x7 NOC hours are not stated in Part B.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP183","value_number":null,"assessment_id":"ASM01877","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Security incidents go to the BT Global Security Operations Centre (second line). Support is reactive, BT has no real time access to the supplier platform, and SIEM analysis is excluded.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP184","value_number":null,"assessment_id":"ASM01878","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 1.5, 8.2, 3.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"MDR is not described in this schedule.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP188","value_number":null,"assessment_id":"ASM01882","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"SSR allowance 8 (Foundation Plus) or 10 (Premium) per Prisma Access module per month.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP191","value_number":null,"assessment_id":"ASM01885","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 2.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Foundation tier gives no SSR allowance.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Changes are capped. Up to 15 extra SSRs per month can be ordered at extra charge.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP193","value_number":null,"assessment_id":"ASM01887","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 8.5.1(c)","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"BT configures and tests the service before handover. Customer acceptance tests within five Business Days.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP202","value_number":null,"assessment_id":"ASM01896","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 5.1, 6.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"Platform is operated by the supplier. BT provides service desk, GSOC escalation and commissioning.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP206","value_number":null,"assessment_id":"ASM01900","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Part B para 1.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC070","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"BT publishes a dedicated Prisma Access annex in its UK terms. The UK order route and orderability statement were not found.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP207","value_number":null,"assessment_id":"ASM01901","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Document title","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Needs written confirmation.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"No availability percentage in Part B. Part A not read.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP222","value_number":null,"assessment_id":"ASM01916","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Part B para 8.7.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC022","researcher":"Claude (drafted for H. Yelland)","value_text":"P1: customer informed within 15 min, first update 30 min, updates hourly, target restoration 4 hours. Targets only.","offering_id":"OFF008","availability":"GA","criterion_id":"CAP224","value_number":null,"assessment_id":"ASM01918","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Part B para 8.7.1, 8.3.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":"BT has no liability for missing targets. Customer must provide a dedicated employee by phone.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"BT Managed Cloud Security (Prisma Access)","reviewer":null,"source_id":"SRC105","researcher":"Opened by Claude","value_text":"Part A lets the customer claim service credits directly from the supplier for the supplier service levels. Claim steps are a portal case within 24 hours and a claim within five business days. 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The contracting entity for an order is not stated.","offering_id":"OFF008","availability":"Unknown","criterion_id":"CAP235","value_number":null,"assessment_id":"ASM01929","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Document header","next_review_date":"2027-01-09T00:00:00","conditions_limits":"A copyright line is not proof of the contracting party.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null}],"description":"BT’s co-managed SSE package on Palo Alto Prisma Access, with SD-WAN excluded and P1 restoration as a 4 hour target.","doesNotSuit":"Buyers that need BT’s own availability guarantee or hands-off policy management.","organisationId":"ORG008"},{"id":"bt_netskope","name":"BT Netskope","suits":"Netskope-standardised buyers that want a UK carrier around it.","sources":[{"url":"https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/service-schedules/security/Managed-Cloud-Security-Netskope_Part-B_15-July.pdf","title":"Managed Cloud Security Netskope service schedule","publisher":"BT","source_id":"SRC003","source_type":"Service terms","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Netskope-based schedule only. Part A (general terms) not read. Version July 2024.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/service-schedules/security/Managed-Cloud-Security-Netskope_Part-A_15-July.pdf","title":"BT Managed Cloud Security (Netskope) Part A, July 2024","publisher":"BT","source_id":"SRC106","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"July 2024","publication_date":"2024-07-15T00:00:00","scope_limitations":"Opened by Claude on 2026-10-09 (WebFetch). No service levels or credits for the BT managed service. Tenancy management plane list includes London.","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC003","edition_sku":"Schedule July 2024. Edge Private Access Package or Edge Package; NPA and DLP separate modules; tiers Foundation/Plus/Premium","offering_id":"OFF024","last_verified":"2026-10-09T00:00:00","offering_type":"Managed service","research_label":"BT Managed Cloud Security (Netskope)","organisation_id":"ORG008","research_status":"Needs review","geographic_scope":"Unknown","management_model":"Co-managed","contracting_entity":"Unknown","supersedes_offering_id":null,"verified_offering_name":"BT Managed Cloud Security (Netskope)"},"platform":"netskope","provider":"BT","offeringId":"OFF024","assessments":[{"unit":null,"scope":"BT Managed Cloud Security (Netskope)","reviewer":null,"source_id":"SRC003","researcher":"Claude (drafted for H. Yelland)","value_text":"SSE only (Edge packages). 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Yelland)","value_text":"Next-Generation CASB for SaaS and GenAI app security listed.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP070","value_number":null,"assessment_id":"ASM00554","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"Service list","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC034","researcher":"Claude (drafted for H. Yelland)","value_text":"AI/ML-enhanced DLP listed.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP097","value_number":null,"assessment_id":"ASM00581","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"Service list","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC095","researcher":"Third pass: search-extract research supplied by H. Yelland, integrated by Claude","value_text":"The NOC core platform and associated data reside in NTT DATA-controlled European cloud data centres.","offering_id":"OFF003","availability":"GA","criterion_id":"CAP109","value_number":null,"assessment_id":"ASM00593","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Managed NOC services","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Applies to the NOC platform. SASE traffic inspection and log location are not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC031","researcher":"Claude (drafted for H. Yelland)","value_text":"Cortex XSIAM integration claimed on live page is not found in the sources read.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP116","value_number":null,"assessment_id":"ASM00600","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC073","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The brochure describes AIOps, automation and analytics, AI incident management, AI-based correlation and proactive monitoring.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP118","value_number":null,"assessment_id":"ASM00602","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Service platform and portfolio","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Provider-reported. Licence, GA status and approval controls are not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC035","researcher":"Claude (drafted for H. 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Yelland, integrated by Claude","value_text":"The brochure lists full lifecycle services including design, implementation, migration, operation, monitoring, reporting and policy optimisation. NTT also runs change management to ITIL practice per the data sheet.","offering_id":"OFF003","availability":"GA","criterion_id":"CAP182","value_number":null,"assessment_id":"ASM00666","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Comprehensive lifecycle services","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The brochure gives no clause-level responsibility matrix or rollback ownership.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC095","researcher":"Third pass: search-extract research supplied by H. Yelland, integrated by Claude","value_text":"NTT DATA says European managed NOC services are delivered from Bengaluru or Barcelona, and a Birmingham operations centre is staffed by UK National Security-cleared personnel.","offering_id":"OFF003","availability":"GA","criterion_id":"CAP183","value_number":null,"assessment_id":"ASM00667","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Managed NOC services and UK operations","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Provider-reported in a briefing note. Not stated to be the NOC for this SASE package. 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Yelland, integrated by Claude","value_text":"The UK landing page markets Managed Campus Networks with Prisma SASE and asks customers to make contact. No UK contracting entity is named.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP207","value_number":null,"assessment_id":"ASM00691","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Service description","next_review_date":"2027-01-09T00:00:00","conditions_limits":"2023 brochure is the deepest document opened.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC031","researcher":"Claude (drafted for H. Yelland)","value_text":"NTT data sheet states six SOCs without locations. Live page claims 49 SOC facilities and NOCs in Bengaluru, Barcelona and Birmingham; not found in sources read.","offering_id":"OFF003","availability":"Unknown","criterion_id":"CAP213","value_number":null,"assessment_id":"ASM00697","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Conflicting","evidence_locator":"SOC paragraph","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Conflict with live page.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"NTT DATA Managed Networks with Prisma SASE (with Security Device Management and Advanced Threat Detection - En","reviewer":null,"source_id":"SRC073","researcher":"Second pass: research supplied by H. 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Yelland, integrated by Claude","value_text":"DDoS prevention is a separate GTT service that the page says integrates with Secure Connect.","offering_id":"OFF004","availability":"GA","criterion_id":"CAP068","value_number":null,"assessment_id":"ASM00794","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"The GTT difference","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Not proven as included.","package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC075","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The page says Secure Connect consolidates management of CASB along with the other functions.","offering_id":"OFF004","availability":"GA","criterion_id":"CAP070","value_number":null,"assessment_id":"ASM00796","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"With Secure Connect in place","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Consolidated management does not prove the function is included in the base commercial package.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC075","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The page says Secure Connect consolidates management of ZTNA along with the other functions.","offering_id":"OFF004","availability":"GA","criterion_id":"CAP078","value_number":null,"assessment_id":"ASM00804","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"With Secure Connect in place","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Consolidated management does not prove the function is included in the base commercial package.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC075","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The page says Secure Connect consolidates management of DLP along with the other functions.","offering_id":"OFF004","availability":"GA","criterion_id":"CAP097","value_number":null,"assessment_id":"ASM00823","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"With Secure Connect in place","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Consolidated management does not prove the function is included in the base commercial package.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC075","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"GTT promotes Defense Halo as an AI-native network defence platform. It is not evidenced as part of Secure Connect.","offering_id":"OFF004","availability":"Unknown","criterion_id":"CAP117","value_number":null,"assessment_id":"ASM00843","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"News listing","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Do not import it into this package.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC075","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Customers may retain co-management rights over specific functions.","offering_id":"OFF004","availability":"GA","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM00891","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"The right level of management","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The page does not define which functions or who owns rollback.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"GTT Secure Connect with Palo Alto Networks Prisma SASE","reviewer":null,"source_id":"SRC036","researcher":"Claude (drafted for H. Yelland)","value_text":"Tiers: Enterprise (Fully Managed Plus), Premium (Fully Managed), Standard (Platform as a Service). 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Yelland, integrated by Claude","value_text":"The customer has read-only portal access for advisories and reporting.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM01375","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 2.2.2.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Regular changes are accepted within 24 hours and implemented in the next maintenance window. Fast Track is accepted within 4 hours and implemented within 36 hours. Urgent is accepted within 2 hours and implemented within 4 hours.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP166","value_number":null,"assessment_id":"ASM01376","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 1.4.1.1 to 1.4.1.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Major changes need a separate paid agreement.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Verizon has exclusive administrative control of the third-party portal. Changes are customer-initiated Change Requests. Initial policy design, configuration and migration are outside scope.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP182","value_number":null,"assessment_id":"ASM01392","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 1.2, 1.4.1, 2.2.1, 2.2.2.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC008","researcher":"Claude (drafted for H. Yelland)","value_text":"Page says NOC and SOC are integrated. Hours, staffing and locations not stated. 2023 coverage says top package adds MDR.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP184","value_number":null,"assessment_id":"ASM01394","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Overview","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Verizon NOC/SOC statement is provider-reported.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The Preferred tier adds integration with Verizon MDR. MDR itself is a separate Verizon product.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP188","value_number":null,"assessment_id":"ASM01398","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"Section 1.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Up to 31 Change Requests per month in total, with Fast Track and Urgent limited to 10 each within that quota.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP191","value_number":null,"assessment_id":"ASM01401","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 1.4.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Rollback is not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Change Requests are capped at 31 per month.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP193","value_number":null,"assessment_id":"ASM01403","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 1.4.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC008","researcher":"Claude (drafted for H. Yelland)","value_text":"Page lists ~30 countries incl. UK under a sales contact list.","offering_id":"OFF006","availability":"Unknown","criterion_id":"CAP208","value_number":null,"assessment_id":"ASM01418","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC078","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The credited SLA covers change request acceptance and implementation. No availability commitment is stated.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP222","value_number":null,"assessment_id":"ASM01432","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 1.1 to 1.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC078","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"No incident restoration or resolution metric appears in the SLA.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP224","value_number":null,"assessment_id":"ASM01434","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 1.1 to 1.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC078","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Credit is one day of charge per qualifying miss, claimed within 30 days of the calendar month, offsets future charges and is capped at 50% of that month recurring charge.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP225","value_number":null,"assessment_id":"ASM01435","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 2 to 4","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Exclusions include customer failure, third-party non-performance, maintenance, customer tests and force majeure. Major changes have no SLA.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Terms run from one to five years. Charges depend on user count, service package and instance type.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP229","value_number":null,"assessment_id":"ASM01439","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 4.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Quote only.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC077","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The service guide names no UK contracting entity or UK order route.","offering_id":"OFF006","availability":"Unknown","criterion_id":"CAP235","value_number":null,"assessment_id":"ASM01445","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Sections 3 and 4","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Verizon SASE Management","reviewer":null,"source_id":"SRC008","researcher":"Claude (drafted for H. Yelland)","value_text":"Current page lists Versa, Cisco, Zscaler and Palo Alto. Netskope (claimed on live page) is not listed.","offering_id":"OFF006","availability":"GA","criterion_id":"CAP242","value_number":null,"assessment_id":"ASM01452","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Platform sentence","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null}],"description":"Verizon’s change and incident management for customer-licensed third-party SSE platforms.","doesNotSuit":"Buyers that need co-management or an availability guarantee.","organisationId":"ORG006"},{"id":"lumen_fortinet","name":"Lumen Fortinet, pro-managed","suits":"US-led estates that want an overlay on their own circuits.","sources":[{"url":"https://www.lumen.com/en-us/services/sase.html","title":"Managed SASE overview","publisher":"Lumen","source_id":"SRC005","source_type":"Official product","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Product page (US-oriented). States pro-managed and self-managed only; list prices in USD; no SLA or AI content.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.lumen.com/en-us/services/sase-versa.html","title":"Versa package","publisher":"Lumen","source_id":"SRC006","source_type":"Official product","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Product page with US list pricing; pricing limited to single continental US location.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://assets.lumen.com/is/content/Lumen/sase-solutions-service-schedule","title":"SASE Solutions Service Schedule","publisher":"Lumen","source_id":"SRC029","source_type":"Service terms","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"4 March 2026 (footer)","publication_date":null,"scope_limitations":"SLA is a separate document not read. No vendor named in schedule.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://assets.lumen.com/is/content/Lumen/lumen-sase-solutions-faq","title":"Lumen SASE Solutions FAQ","publisher":"Lumen","source_id":"SRC030","source_type":"Official product","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"(c) 2024","publication_date":null,"scope_limitations":"Undated beyond copyright. US-sold customer eligibility rules.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://assets.lumen.com/is/content/Lumen/sase-solutions-service-guide","title":"SASE Solutions Service Guide","publisher":"Lumen","source_id":"SRC080","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"22 September 2026","publication_date":"2026-09-22T00:00:00","scope_limitations":"Opened by Claude on 2026-10-09 to confirm SOC exclusion, VMware closure, change quota, portal access and the USD 450 fee. SLA document is separate and not read.","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC029","edition_sku":"Self-managed and pro-managed exist; pro-managed assessed. Overlay only, underlay not included","offering_id":"OFF007","last_verified":"2026-10-09T00:00:00","offering_type":"Managed service","research_label":"Lumen research slot","organisation_id":"ORG007","research_status":"Needs review","geographic_scope":"Hosted gateways US only; premise-based Canada/EMEA for US-sold customers (FAQ)","management_model":"Fully managed","contracting_entity":"Unknown (schedule names no entity)","supersedes_offering_id":null,"verified_offering_name":"Lumen SASE with Fortinet (pro-managed)"},"platform":"fortinet","provider":"Lumen","offeringId":"OFF007","assessments":[{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Fortinet and Versa are current in the guide dated 22 September 2026. Lumen SASE with VMware has not been available for new orders since 15 March 2024.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP014","value_number":null,"assessment_id":"ASM01466","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 3.1 to 3.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Fortinet NGFW/UTM includes antivirus, anti-malware, web filtering, firewall and IDS/IPS. Customers may use it to build a web gateway.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP054","value_number":null,"assessment_id":"ASM01506","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Native","research_status":"Needs review","evidence_locator":"Section 3.1.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Available service component. Order-level entitlement to confirm.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Remote browser isolation is expressly excluded. Sandboxing, network DLP, SIEM and managed SIEM are also not included.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP063","value_number":null,"assessment_id":"ASM01515","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 4.4","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC005","researcher":"Claude (drafted for H. Yelland)","value_text":"ZTNA is a per-user add-on.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP078","value_number":null,"assessment_id":"ASM01530","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"ZTNA pricing","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"The Fortinet NGFW/UTM component lists DLP among its features, and the guide separately excludes network DLP.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP097","value_number":null,"assessment_id":"ASM01549","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Native","research_status":"Conflicting","evidence_locator":"Sections 3.1.2 and 4.4","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Scope conflict inside the guide. Confirm what DLP is delivered.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Security logs are retained only for a limited period that is not specified. Lumen has no obligation to store or provide log data.","offering_id":"OFF007","availability":"Unknown","criterion_id":"CAP111","value_number":null,"assessment_id":"ASM01563","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Sections 1.3 and 1.4","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Pro-Managed customers get read-only partner portal access by default and can request read-write access. Self-Managed customers get read-write by default. Lumen keeps global administrative access.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM01617","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Table 1.0","next_review_date":"2027-01-09T00:00:00","conditions_limits":"No formal co-managed model.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Pro-Managed does not include SOC services. The customer monitors security events and alerts and responds. Lumen support resources are available 24x7.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP184","value_number":null,"assessment_id":"ASM01636","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section 4.1.1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":"changes per month","scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Pro-Managed includes up to 5 customer-level changes per month.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP191","value_number":5,"assessment_id":"ASM01643","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Table 1.0 and Section 2.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Lumen backs up the latest running configuration for rollback and recovery.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Changes are limited to 5 per month under Pro-Managed.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP193","value_number":null,"assessment_id":"ASM01645","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Table 1.0","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC030","researcher":"Claude (drafted for H. Yelland)","value_text":"Overlay service. Lumen connectivity not required and underlay not included in price.","offering_id":"OFF007","availability":"GA","criterion_id":"CAP199","value_number":null,"assessment_id":"ASM01651","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Underlay answer","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Contradicts live page.","package_inclusion":"Not offered","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC080","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"The service guide does not mention EMEA or the UK. Hosted Gateway is currently only available in the US.","offering_id":"OFF007","availability":"Unknown","criterion_id":"CAP207","value_number":null,"assessment_id":"ASM01659","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Section 1.7","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The FAQ allows premise-based EMEA deployment for US-sold customers only.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Lumen SASE with Fortinet (pro-managed)","reviewer":null,"source_id":"SRC030","researcher":"Claude (drafted for H. 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Vendor not named beyond FortiClient licence reference.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.comcast.com/~/media/business_comcast_com/PDFs/Terms%20and%20Conditions%20Masergy/SASE%20PSAv10%20Ent.pdf","title":"Masergy SASE PSA (SASE PSAv10 Ent)","publisher":"Comcast Business","source_id":"SRC081","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"Version 1.0 (no date in text)","publication_date":null,"scope_limitations":"Opened by Claude. Availability table differs from the April 2026 folder copy (SRC026). Both are labelled Version 1.0.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.comcast.com/~/media/business_comcast_com/PDFs/Terms%20and%20Conditions%20Masergy/Cloud%20Access%20Service%20Broker%20PSA%20v1_073125.pdf","title":"Masergy Cloud Access Security Broker PSA v1.0","publisher":"Comcast Business","source_id":"SRC082","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"Version 1.0","publication_date":"2025-07-31T00:00:00","scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. ","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://business.comcast.com/~/media/business_comcast_com/PDFs/Terms%20and%20Conditions%20Masergy/2025/November/Masergy%20SASE%20PSA%20v1.pdf","title":"Masergy SASE PSA v1 (November 2025 folder)","publisher":"Comcast Business","source_id":"SRC108","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"Version 1.0 (folder 2025/November)","publication_date":null,"scope_limitations":"Opened by Claude on 2026-10-09 (WebFetch). Linked from the current Comcast Masergy terms page. 100% HA and 99.99% non-HA, SLAs apply only in the Contiguous United States. No security event monitoring.","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC026","edition_sku":"SASE PSA: built-in L4 firewall, NGFW, SWG; CASB and ZTNA sold as add-ons; Base Service for ZTNA is SD-WAN Secure/SASE Managed Services","offering_id":"OFF002","last_verified":"2026-10-09T00:00:00","offering_type":"Managed service","research_label":"Comcast Business formerly Masergy research slot","organisation_id":"ORG002","research_status":"Conflicting","geographic_scope":"Unknown (SLA table lists US, Canada, Europe, APAC, rest of world; UK orderability not confirmed)","management_model":"Unknown","contracting_entity":"Masergy Communications, Inc. or applicable affiliate (SASE PSA Art. 2)","supersedes_offering_id":null,"verified_offering_name":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1"},"platform":"unknown","provider":"Comcast Business formerly Masergy","offeringId":"OFF002","assessments":[{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC081","researcher":"Second pass: research supplied by H. 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Yelland, integrated by Claude","value_text":"CASB is a separate managed service (PSA v1.0, 31 July 2025) that needs an SD-WAN Secure, SD-WAN Secure OTT or SASE base.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP070","value_number":null,"assessment_id":"ASM00312","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Schedule A-1 1","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The CASB PSA does not name the CASB vendor.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC027","researcher":"Claude (drafted for H. Yelland)","value_text":"ZTNA available under a separate PSA. Needs SD-WAN Secure, SD-WAN Secure OTT or SASE Managed Services as base. One FortiClient licence per endpoint. Customer controls ZTNA policy via portal and carries testing and troubleshooting duties.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP078","value_number":null,"assessment_id":"ASM00320","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"Sched. A-1 s1-3","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Price per endpoint, quote only. No SLA in PSA. Effective date not stated.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC026","researcher":"Claude (drafted for H. Yelland)","value_text":"No AI features described in the Masergy SASE or ZTNA PSA. The live page AI-driven autonomous networking claim is not supported there.","offering_id":"OFF002","availability":"Unknown","criterion_id":"CAP116","value_number":null,"assessment_id":"ASM00358","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC027","researcher":"Claude (drafted for H. Yelland)","value_text":"Customer controls ZTNA policies through the customer portal.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM00407","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sched. A-1 s1","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC081","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Comcast monitors the SASE service 24x7x365 from its Network Operations Center.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP183","value_number":null,"assessment_id":"ASM00425","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Schedule A-1 4.D","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Locations and languages are not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC026","researcher":"Claude (drafted for H. Yelland)","value_text":"Under the SASE PSA Comcast does not monitor security events. Threat Monitoring and Response, MDR and EDR PSAs are listed separately.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP184","value_number":null,"assessment_id":"ASM00426","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Not supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sched. A-1 s5; terms index","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Scope of TMR/MDR PSAs not read.","package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC004","researcher":"Claude (drafted for H. Yelland)","value_text":"MDR PSA v1 is listed on the terms index. Scope not read.","offering_id":"OFF002","availability":"Unknown","criterion_id":"CAP188","value_number":null,"assessment_id":"ASM00430","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Product-Specific Attachments list","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC004","researcher":"Claude (drafted for H. Yelland)","value_text":"UK MSA (version 20200827) is listed. UK orderability of SASE not confirmed.","offering_id":"OFF002","availability":"Unknown","criterion_id":"CAP207","value_number":null,"assessment_id":"ASM00449","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Current MSA list","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":"percent","scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC108","researcher":"Opened by Claude","value_text":"Three SASE PSA copies. November 2025 (linked today): HA 100%, non-HA 99.99%, SLAs apply only in the Contiguous United States. PSAv10 Ent (undated): same two figures. April 2026 folder: regional table including Europe 99.99% non-HA and HA 99.999%.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP222","value_number":99.99,"assessment_id":"ASM00464","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Schedule A-2 Section 2","next_review_date":"2027-01-09T00:00:00","conditions_limits":"No copy is dated. Do not quote a figure for UK sites until Comcast confirms the governing copy and UK coverage.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC081","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude (key figures spot-checked by Claude)","value_text":"Credit is two days of the affected location monthly charge plus two days per additional cumulative outage hour, capped at 50% of the monthly charge. Eligibility needs Site Diversity, a one-year initial term and 30 days under NOC monitoring.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP225","value_number":null,"assessment_id":"ASM00467","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Schedule A-2 Sections 2, 5 and 6","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Section 2 and Section 5 measure the 30-day claim window from different starting points.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Masergy SASE (SASE PSA v1.0) with optional ZTNA PSA v1.0 and CASB PSA v1","reviewer":null,"source_id":"SRC026","researcher":"Claude (drafted for H. 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Yelland)","value_text":"ZTNA PSA exists in versions under 2025 and 2026 folders, so the live page statement that ZTNA is on the roadmap is out of date.","offering_id":"OFF002","availability":"GA","criterion_id":"CAP242","value_number":null,"assessment_id":"ASM00484","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Terms index, ZTNA PSA entries","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Effective dates not stated.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null}],"description":"Comcast Business’s managed SD-WAN with built-in firewall, NGFW and SWG, with CASB and ZTNA as paid add-ons.","doesNotSuit":"Buyers that need security event monitoring included, or a confirmed UK SLA.","organisationId":"ORG002"},{"id":"globalgig_sse","name":"Globalgig Managed SSE","suits":"Mid-size buyers that want to choose the operating tier explicitly.","sources":[{"url":"https://globalgig.com/press-release/globalgig-expands-managed-security-portfolio-with-scalable-service-tiers-for-growing-enterprises/","title":"Globalgig expands managed security portfolio with scalable service tiers","publisher":"Globalgig","source_id":"SRC041","source_type":"Press release","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":"2025-05-06T00:00:00","scope_limitations":"Page metadata shows 2026 modification. Tier boundaries not contractual.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.businesswire.com/news/home/20250324697432/en/Globalgig-Introduces-Premier-SSE-Management-Delivering-247-SOC-and-Proactive-Security-Support","title":"Globalgig Introduces Premier SSE Management Delivering 24/7 SOC","publisher":"Business Wire (Globalgig)","source_id":"SRC042","source_type":"Press release","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":"2025-03-24T00:00:00","scope_limitations":"Date inferred from URL. No SLAs, response times or service regions.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://globalgig.com/managed-services/managed-network-services/","title":"Managed Network Services","publisher":"Globalgig","source_id":"SRC088","source_type":"Official product","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. Network services tiers are separate from Managed SSE security-management tiers.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://globalgig.com/press-release/globalgig-introduces-premier-sse-management-delivering-24-7-soc-and-proactive-security-support/","title":"Globalgig introduces Premier SSE Management (company copy)","publisher":"Globalgig","source_id":"SRC089","source_type":"Press release","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":"2025-03-25T00:00:00","scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. Dated 25 March 2025 here and 24 March 2025 on the Business Wire copy (SRC042).","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://globalgig.com/wp-content/uploads/2025/02/Globalgig-SSE-and-SASE-Datasheet-2025.pdf","title":"Globalgig SSE and SASE datasheet 2025","publisher":"Globalgig","source_id":"SRC099","source_type":"Datasheet","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"2025","publication_date":"2025-02-01T00:00:00","scope_limitations":"Third-pass research supplied by H. Yelland (search extracts). Not re-opened by Claude. Lists SWG, ZTNA, CASB, FWaaS, DLP, 24/7 SOC and Orchestra Insight across SSE and SASE.","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC041","edition_sku":"Prisma Access SWG/CASB/ZTNA; Orchestra Insight; Prisma SASE and Prisma SD-WAN named in Mar 2025 release; Prisma licence edition not stated","offering_id":"OFF001","last_verified":"2026-10-09T00:00:00","offering_type":"Managed service","research_label":"Globalgig research slot","organisation_id":"ORG001","research_status":"Needs review","geographic_scope":"Unknown (company states offices in US, UK, France, Switzerland, Netherlands; UK orderability not stated)","management_model":"Unknown","contracting_entity":"Unknown","supersedes_offering_id":null,"verified_offering_name":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Management)"},"platform":"palo-alto","provider":"Globalgig","offeringId":"OFF001","assessments":[{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC041","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Managed SSE is a security service. Globalgig sells Managed SD-WAN separately.","offering_id":"OFF001","availability":"GA","criterion_id":"CAP002","value_number":null,"assessment_id":"ASM00002","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Managed SSE description","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Provider-reported press release.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC041","researcher":"Claude (drafted for H. Yelland)","value_text":"Managed SSE includes SWG, CASB and ZTNA on Prisma Access.","offering_id":"OFF001","availability":"GA","criterion_id":"CAP078","value_number":null,"assessment_id":"ASM00078","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Integrated","research_status":"Needs review","evidence_locator":"Release body","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Tier-level inclusion not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC099","researcher":"Third pass: search-extract research supplied by H. Yelland, integrated by Claude","value_text":"The 2025 datasheet says Orchestra Insight gives visibility into SSE and SASE environments. The MNS page says it is included with Plus and Premier network tiers.","offering_id":"OFF001","availability":"Unknown","criterion_id":"CAP116","value_number":null,"assessment_id":"ASM00116","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Orchestra Insight","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Entitlement for Managed SSE customers is still not shown in a package table.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC041","researcher":"Claude (drafted for H. Yelland)","value_text":"Fundamental: core administration (accounts, group policy, access). Plus: monitoring, investigation, remediation guidance. Premier: full policy remediation and enforcement (ZTaaS).","offering_id":"OFF001","availability":"GA","criterion_id":"CAP182","value_number":null,"assessment_id":"ASM00182","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Tier descriptions","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC042","researcher":"Claude (drafted for H. Yelland)","value_text":"Premier SSE Management states 24/7/365 SOC support. Other tiers not stated.","offering_id":"OFF001","availability":"GA","criterion_id":"CAP184","value_number":null,"assessment_id":"ASM00184","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Release body","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC089","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Premier includes 24/7/365 SOC support, incident identification and investigation, and remediation. The source does not label this MDR.","offering_id":"OFF001","availability":"Unknown","criterion_id":"CAP188","value_number":null,"assessment_id":"ASM00188","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Premier benefits","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Do not call it MDR without Globalgig confirmation.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC042","researcher":"Claude (drafted for H. Yelland)","value_text":"Company states offices in US, UK, France, Switzerland and Netherlands. Service regions not stated.","offering_id":"OFF001","availability":"Unknown","criterion_id":"CAP207","value_number":null,"assessment_id":"ASM00207","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Release body","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC088","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The Managed Network Services page refers to an enhanced MTTR SLA for Premier and states no metric. No Managed SSE SLA found.","offering_id":"OFF001","availability":"Unknown","criterion_id":"CAP222","value_number":null,"assessment_id":"ASM00222","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Premier tier","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Globalgig Managed SSE powered by Palo Alto Networks Prisma Access (Fundamental / Plus / Premier Security Manag","reviewer":null,"source_id":"SRC041","researcher":"Claude (drafted for H. Yelland)","value_text":"Tiers are named Fundamental, Plus, Premier (live page says Essential).","offering_id":"OFF001","availability":"GA","criterion_id":"CAP242","value_number":null,"assessment_id":"ASM00242","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Tier descriptions","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null}],"description":"Globalgig’s tiered SSE service on Palo Alto Prisma Access.","doesNotSuit":"Buyers that need SD-WAN, an SLA or confirmed UK delivery.","organisationId":"ORG001"},{"id":"aryaka_sase","name":"Aryaka Unified SASE as a Service","suits":"Multi-site buyers that want one vendor and one operator.","sources":[{"url":"https://www.aryaka.com/docs/datasheets/aryaka-ai-secure-datasheet.pdf","title":"AI Secure datasheet","publisher":"Aryaka","source_id":"SRC011","source_type":"Datasheet","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Datasheet, copyright 2015-2025, no version. No GA statement. AI>Secure is an add-on needing Aryaka SD-WAN.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/press/aryaka-announces-unified-sase-2-0-with-ai-secure-and-universal-ztna/","title":"Aryaka announces Unified SASE 2.0 with AI>Secure and Universal ZTNA","publisher":"Aryaka","source_id":"SRC050","source_type":"Press release","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":"2025-11-12T00:00:00","scope_limitations":"AI>Secure stated as available Q1 2026 (future at time of release). No PoP, latency or SLA figure.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/datasheet/global-connectivity-solution/","title":"Global connectivity solution datasheet","publisher":"Aryaka","source_id":"SRC051","source_type":"Datasheet","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"Page updated 2025-09-28","publication_date":null,"scope_limitations":"SLA terms and latency metrics not given.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/datasheet/smartmanage-datasheet/","title":"SmartManage datasheet","publisher":"Aryaka","source_id":"SRC052","source_type":"Datasheet","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"No change allowances, escalation path or co-managed portal detail.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/services-terms/","title":"Aryaka Services Description and Terms","publisher":"Aryaka","source_id":"SRC084","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"New service offerings effective February 2025","publication_date":"2025-02-01T00:00:00","scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. ","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/docs/aryaka-service-level-agreement.pdf","title":"Aryaka Service Level Agreement","publisher":"Aryaka","source_id":"SRC085","source_type":"Official legal","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":"February 2025","publication_date":"2025-02-01T00:00:00","scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. ","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/faq/","title":"Aryaka security FAQs","publisher":"Aryaka","source_id":"SRC086","source_type":"Official product","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. Vendor-reported.","permission_to_publish":"Unknown","replacement_source_id":null},{"url":"https://www.aryaka.com/docs/solution-briefs/unified-sase-as-a-service.pdf","title":"Unified SASE as a Service solution brief","publisher":"Aryaka","source_id":"SRC087","source_type":"Datasheet","accessed_date":"2026-10-09T00:00:00","source_status":"Reviewed","document_version":null,"publication_date":null,"scope_limitations":"Second-pass research supplied by H. Yelland. Not re-opened by Claude. Still labels AI>Secure integration \"Available Q1 2026\".","permission_to_publish":"Unknown","replacement_source_id":null}],"offering":{"reviewer":null,"source_id":"SRC052","edition_sku":"Unified SASE as a Service 2.0 announced 12 Nov 2025; AI>Secure add-on needs Aryaka SD-WAN","offering_id":"OFF010","last_verified":"2026-10-09T00:00:00","offering_type":"Combined offering","research_label":"Aryaka research slot","organisation_id":"ORG010","research_status":"Needs review","geographic_scope":"Unknown (40+ PoPs across Americas, EMEA, APAC per datasheet)","management_model":"Fully managed","contracting_entity":"Aryaka Networks, Inc. (UK entity not named)","supersedes_offering_id":null,"verified_offering_name":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure add-on)"},"platform":"aryaka","provider":"Aryaka","offeringId":"OFF010","assessments":[{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"CASB sits in the Aryaka Advanced Security Service and is not part of base Unified SASE.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP070","value_number":null,"assessment_id":"ASM02248","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Native","research_status":"Conflicting","evidence_locator":"Sections D.2 and D.3","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The AI>Secure datasheet lists CASB in the PoP security stack. Terms and datasheet disagree.","package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Remote User is a separately procured managed ZTNA service licensed per remote user and delivered from Aryaka PoP gateways using Cloudbrink technology.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP078","value_number":null,"assessment_id":"ASM02256","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Third party","research_status":"Conflicting","evidence_locator":"Section C.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The November 2025 release and datasheet describe Universal ZTNA as part of the stack. Terms and release disagree.","package_inclusion":"Separate product","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Next-Gen DLP is not listed as a Unified SASE component in the terms.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP097","value_number":null,"assessment_id":"ASM02275","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Unknown","delivery_method":"Unknown","research_status":"Conflicting","evidence_locator":"Section D.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":"It appears in the AI>Secure datasheet PoP security stack.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"AI>Observe is a separately purchasable AI/ML cybersecurity observability service using log analytics and anomaly identification, powered by SequrTek technology.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP116","value_number":null,"assessment_id":"ASM02294","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Third party","research_status":"Needs review","evidence_locator":"Section D.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Detection and operations AI. Not an administrator assistant.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC087","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The November 2025 release said AI>Secure would be available in Q1 2026 and the solution brief still labels the integration \"Available Q1 2026\". No GA date found.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP130","value_number":null,"assessment_id":"ASM02308","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Unknown","delivery_method":"Unknown","research_status":"Conflicting","evidence_locator":"Integration table","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC011","researcher":"Claude (drafted for H. Yelland)","value_text":"Discovers and classifies sanctioned, unsanctioned and tolerated AI applications.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP131","value_number":null,"assessment_id":"ASM02309","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Native","research_status":"Needs review","evidence_locator":"Features list","next_review_date":"2027-01-09T00:00:00","conditions_limits":"GA not confirmed.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC011","researcher":"Claude (drafted for H. Yelland)","value_text":"AI>Secure inspects AI traffic with Next-Gen DLP entity recognition; add-on with site and remote user licences; needs Aryaka SD-WAN.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP133","value_number":null,"assessment_id":"ASM02311","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Native","research_status":"Needs review","evidence_locator":"Licensing section","next_review_date":"2027-01-09T00:00:00","conditions_limits":"GA not confirmed. Release said available Q1 2026.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC086","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The Aryaka FAQ says AI>Secure detects and blocks prompt injection and jailbreak attempts.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP134","value_number":null,"assessment_id":"ASM02312","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Third party","research_status":"Conflicting","evidence_locator":"AI Secure FAQ","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Vendor-reported FAQ. The datasheet describes malicious URL and file blocking only. GA unconfirmed.","package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC011","researcher":"Claude (drafted for H. Yelland)","value_text":"AI Secure Gateway is deployed and managed by Aryaka per customer in public cloud (AWS, GCP).","offering_id":"OFF010","availability":"GA","criterion_id":"CAP139","value_number":null,"assessment_id":"ASM02317","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Deployment section","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Optional paid","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The terms grant no direct customer gateway configuration rights, so co-management is not evidenced.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP165","value_number":null,"assessment_id":"ASM02343","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Unknown","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Section C.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Aryaka provides activation, orchestration, always-on monitoring and 24x7 NOC support, and fully manages ZTNA gateway configuration and policy against customer access requirements.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP182","value_number":null,"assessment_id":"ASM02360","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections D.2 and C.5","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The customer distributes the client and provides Level 1 user support.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC052","researcher":"Claude (drafted for H. Yelland)","value_text":"Aryaka NOC operates 24x7x365.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP183","value_number":null,"assessment_id":"ASM02361","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"NOC section","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC085","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Change types are Emergency (one hour lead time), Expedited, Normal (three business days with CAB review) and Standard.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP191","value_number":null,"assessment_id":"ASM02369","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Change management table","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Rollback is not stated.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC051","researcher":"Claude (drafted for H. Yelland)","value_text":"40+ PoPs in business metro locations across Americas, EMEA, APAC. No country list.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP211","value_number":null,"assessment_id":"ASM02389","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Partial","delivery_method":"Native","research_status":"Needs review","evidence_locator":"Specifications table","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC051","researcher":"Claude (drafted for H. Yelland)","value_text":"Live page \"sub-30ms to 95% of business population\" not found. Datasheet gives no latency value.","offering_id":"OFF010","availability":"Unknown","criterion_id":"CAP212","value_number":null,"assessment_id":"ASM02390","verified_date":"2026-10-09T00:00:00","evidence_basis":"Unknown","support_status":"Unknown","delivery_method":"Unknown","research_status":"In progress","evidence_locator":"Searched, not stated","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Absence from the source is not evidence of absence.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":"percent","scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC085","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Private Core uptime target is 99.999%, monitored every minute and measured monthly. NGFW-SWG uptime target is also 99.999%. End-to-end 99.99% applies only with ANAP-HA, dual-ISP Last Mile and the specified services at both sites.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP222","value_number":99.999,"assessment_id":"ASM02400","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections 2, 3 and 14","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The 99.999% figure is not a universal customer commitment.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC085","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"P1 monitoring acknowledgement within 10 minutes and technical response within 30 minutes. P2 response one hour, P3 one business day, P4 three business days.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP224","value_number":null,"assessment_id":"ASM02402","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Priority matrix","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Response commitments only. No restoration or resolution metric.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC085","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Claims are due by the end of the billing month after the incident month. Credits are issued within one billing cycle, capped at 25% of the impacted monthly fees, offset future fees and are the sole remedy.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP225","value_number":null,"assessment_id":"ASM02403","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Service credit claims and exclusions","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Exclusions include maintenance, customer edge-link issues, misconfiguration, third-party technology, trial services and force majeure.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Unified SASE site licences come in Small, Medium, Large and X-Large tiers.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP228","value_number":null,"assessment_id":"ASM02406","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Section D.2","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"Remote User is billed on the committed user count or actuals, whichever is higher, with excess users invoiced in arrears at the agreed burst multiplier. Enterprise Flex adds an Elastic Subscription billed monthly in arrears.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP231","value_number":null,"assessment_id":"ASM02409","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Supported","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"Sections B and C","next_review_date":"2027-01-09T00:00:00","conditions_limits":null,"package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC084","researcher":"Second pass: research supplied by H. Yelland, integrated by Claude","value_text":"The terms name Aryaka Networks, Inc. as the provider under a Master Subscription Agreement and Order Form. No UK entity is named.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP235","value_number":null,"assessment_id":"ASM02413","verified_date":"2026-10-09T00:00:00","evidence_basis":"Service terms","support_status":"Partial","delivery_method":"Manual service","research_status":"Needs review","evidence_locator":"About Aryaka and definitions","next_review_date":"2027-01-09T00:00:00","conditions_limits":"The UK is a Class A Last Mile location, which is not a contracting entity.","package_inclusion":"Included","corroborating_source_id":null,"supersedes_assessment_id":null},{"unit":null,"scope":"Aryaka Unified SASE as a Service (SmartConnect SD-WAN, SmartManage, Universal ZTNA, Next-Gen DLP; AI>Secure ad","reviewer":null,"source_id":"SRC050","researcher":"Claude (drafted for H. Yelland)","value_text":"CEO states 100+ enterprise customers deployed Unified SASE.","offering_id":"OFF010","availability":"GA","criterion_id":"CAP237","value_number":null,"assessment_id":"ASM02415","verified_date":"2026-10-09T00:00:00","evidence_basis":"Official documentation","support_status":"Supported","delivery_method":"Unknown","research_status":"Needs review","evidence_locator":"Quote","next_review_date":"2027-01-09T00:00:00","conditions_limits":"Provider-reported, no named case read.","package_inclusion":"Unknown","corroborating_source_id":null,"supersedes_assessment_id":null}],"description":"Aryaka’s SD-WAN, security and private backbone, fully managed by Aryaka.","doesNotSuit":"Buyers that need co-management or a confirmed UK entity.","organisationId":"ORG010"}]}