{"slug":"pos-provider-missing-workspace-evidence","title":"Point-of-sale provider missing workspace evidence","question":"What happens when a reseller applicant cannot yet supply working-environment evidence?","description":"A synthetic example for a point-of-sale provider that meets several preparation points but needs to clarify nomination evidence.","organisation":"Multi-site point-of-sale technology provider","situation":["The applicant is a UK limited company.","Core compliance procedures and ownership are documented.","The business cannot yet provide the working-environment details and photographs requested by the current nomination workflow."],"input":{"businessType":"pos-provider","ukRegisteredLtd":"yes","physicalWorkspaceEvidence":"no","abcPolicyStatus":"yes","regulatoryDataProtectionStatus":"yes","namedComplianceOwner":"yes"},"completedComplianceItems":["company-details","abc-policy","data-protection","regulated-sales","brand-use"],"synthetic":true,"readiness":{"status":"more-information-needed","label":"More information needed","reasoning":"Nothing here is a formal rejection. These are the points Netify would need to clarify before progressing the application.","itemsToResolve":["Prepare the working-environment information and photographs requested during nomination."],"nextStep":"Resolve the points below or submit them with your application for a human review.","formalDecisionRequired":true,"rulesetVersion":"2026-08-27.1"},"compliance":{"version":"2026-08-27.1","completedCount":5,"totalCount":6,"status":"preparation-incomplete","label":"1 item to prepare","completed":["company-details","abc-policy","data-protection","regulated-sales","brand-use"],"outstanding":[{"id":"workspace-evidence","label":"Working-environment evidence can be supplied if requested","stage":"BT nomination"}],"boundary":"This preparation result is not compliance certification, Netify acceptance, BT approval, portal access or activation.","next":"Prepare the outstanding items or submit the application with the current position. Netify can explain what is required during human review."},"dueDiligence":{"version":"2026-08-27.1","status":"human-verification-required","label":"Human verification required","summary":"5 due-diligence areas are shown. 1 will be confirmed during human review.","areas":[{"id":"legal-entity","label":"Legal entity","whatNetifyReviews":"The registered business identity and whether the proposed reseller route is appropriate for that entity.","usefulInformation":"Registered name, company number, trading address and main contact.","source":"ukRegisteredLtd","answer":"yes","state":"evidence-to-verify","stateLabel":"Evidence to verify"},{"id":"ofcom-sales-process","label":"Ofcom sales process","whatNetifyReviews":"How applicable regulated-sales requirements will be handled, including the customer Contract Summary process.","usefulInformation":"Current sales process, customer journey and the person responsible for regulated-sales controls.","source":"regulatoryDataProtectionStatus","answer":"yes","state":"evidence-to-verify","stateLabel":"Evidence to verify"},{"id":"data-protection","label":"Data protection","whatNetifyReviews":"How prospect and customer data is handled during sales and account activity.","usefulInformation":"Privacy information, access controls, retention approach and incident-escalation ownership.","source":"regulatoryDataProtectionStatus","answer":"yes","state":"evidence-to-verify","stateLabel":"Evidence to verify"},{"id":"customer-data-staff-location","label":"Customer-data access and staff location","whatNetifyReviews":"Who can access customer information and where relevant work is performed. Netify confirms what is material for the application.","usefulInformation":"Roles with customer-data access, working locations and any third-party access arrangements.","source":"human-review","answer":"not-sure","state":"confirm-during-review","stateLabel":"Confirm during review"},{"id":"compliance-owner","label":"Named compliance owner","whatNetifyReviews":"Who owns compliance activity and can respond to evidence or process questions.","usefulInformation":"Name, role and responsibility of the proposed owner. This can be an existing director or team member where appropriate.","source":"namedComplianceOwner","answer":"yes","state":"evidence-to-verify","stateLabel":"Evidence to verify"}],"boundary":"This is a preparation plan, not an audited due-diligence record, Netify acceptance, BT approval or permission to trade.","next":"Netify reviews the submitted application, requests any necessary evidence and confirms whether the application can progress to BT nomination."},"canonical":"https://netify.co.uk/resell/bt-business-services/examples/pos-provider-missing-workspace-evidence/","methodology":"Computed from the same public readiness, compliance-preparation and due-diligence rules as the live Netify assessment.","privacy":"Synthetic example only. No applicant or customer data is shown."}