{"slug":"professional-services-cloud-voice-number-porting","title":"Professional-services firm migrating numbers to Cloud Voice","question":"What should a reseller check before proposing BT Cloud Voice with number porting?","description":"A synthetic voice opportunity showing the user, number, handset, integration and migration evidence required before a formal design or quotation.","organisation":"UK professional-services firm with two offices and hybrid workers","situation":["The firm has 42 users across two offices and remote locations.","Existing public numbers and call groups must be retained where possible.","Microsoft 365 is in use, but calling and integration requirements are not yet documented."],"input":{"sector":"professional-services","estate":"mixed","needs":["cloud-voice","business-broadband"]},"materialRisks":["Number ownership and porting eligibility must be confirmed rather than assumed.","User licences, call flows, handsets and integrations can change the design and price.","A migration plan must cover service continuity and the timing of number changes."],"evidenceToCollect":["user and role schedule","number inventory and ownership evidence","call-flow and hunt-group requirements","handset and headset requirements","Microsoft integration requirements","target migration dates"],"sourceBasis":["cloud-voice-order-journeys","cloud-voice-number-takeover","public customer-opportunity rules"],"synthetic":true,"rulesVersion":"2026-08-27.1","assessment":{"version":"2026-08-27.1","status":"opportunity-identified","label":"2 potential BT product families to explore","matches":[{"id":"bt-business-broadband","name":"BT Business Broadband","reason":"A possible access route where the customer needs business internet rather than a dedicated circuit.","validate":"Confirm address-level availability, speed, support tier, resilience and contract requirements."},{"id":"bt-cloud-voice","name":"BT Cloud Voice","reason":"A possible hosted calling and collaboration route for users, numbers, devices and calling features.","validate":"Confirm user roles, licences, number porting, handsets, integrations, connectivity and migration timing."}],"discoveryQuestions":["Which locations, access services, bandwidths, contract dates and resilience arrangements exist today?","How many users, numbers, handsets, call groups, integrations and porting requirements are in scope?"],"sectorConsideration":"Validate hybrid work, cloud application access, collaboration, data protection and office resilience.","next":"Use the discovery questions to qualify the opportunity, then ask Netify to validate product availability, solution design and commercial terms.","privacy":"Do not enter customer names, contact details, addresses, account numbers or confidential information in this public assessment.","boundary":"This is opportunity discovery, not a BT availability check, formal solution design, quotation, compliance decision or order. Netify and BT validate the final scope."},"canonical":"https://netify.co.uk/resell/bt-business-services/opportunity-examples/professional-services-cloud-voice-number-porting/","methodology":"Computed from the same public customer-opportunity rules as the live Netify assessment, with a reviewed synthetic risk and evidence layer.","privacy":"Synthetic example only. No applicant or customer data is shown."}