Lumen Technologies
Harry Yelland’s research · 2026-10-06 · Live research database · 2026-10-06.1
Original research wording and source decisions. Partial evidence is not confirmed capability; rejected sources do not support a claim. Research notes and workbook instructions are source material, not buyer instructions.
Research status: Complete
Editorial
- Slug
- lumen-technologies
- Notes
- Final copy from article draft of 2026-10-06
- Provider
- Lumen Technologies
- Reviewed by
- Harry Yelland
- Best for (20 words max)
- Global estates already on Lumen, with a UK service to be confirmed before it is shortlisted.
- Review date (YYYY-MM-DD)
- 2026-10-06
- Strength 1 (25 words max)
- Describes a global MPLS network with hybrid flexibility.
- Strength 2 (25 words max)
- Names Versa, Cisco Meraki and VMware for SD-WAN.
- Strength 3 (25 words max)
- Financial services sector evidence is recorded as Proven.
- Weakness 1 (25 words max)
- Lumen sold its EMEA business to Colt, with completion announced on 1 November 2023, so UK delivery needs confirming.
- Weakness 2 (25 words max)
- No UK PoP count, NOC or performance targets were found.
- Weakness 3 (25 words max)
- The service page found is for the United States, not the UK.
- Buyer size fit (comma separated: Large global enterprise, Mid-market, Small business)
- Large global enterprise
- Verdict (40 words max; must include one figure from the fact sheets and the review month)
- Netify does not recommend shortlisting Lumen Technologies for UK MPLS until delivery is confirmed: its EMEA business moved to Colt, announced 1 November 2023. Speak to Colt first. Reviewed October 2026.
Providers
- Slug
- lumen-technologies
- Notes
- Legal name and number are a Companies House name match only. Contracting entity, parent, type, URLs and Ofcom status not yet reviewed. Previously Level 3 Communications UK Limited. Check whether Lumen still contracts MPLS to UK businesses, as the current Netify page says Colt acquired Lumen EMEA in late 2023. Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): See Service and Performance note: AT&T figures rejected. UK business may have moved to Colt (open item). Contracting entity Partial from Companies House only. Cells filled on 2026-10-02 from the outside research pass are Partial unless the re-check confirmed them. Not found means the pass searched and saw nothing, not that it does not exist. Verify each against its source row, then set Decision.
- Website
- https://www.lumen.com
- Provider
- Lumen Technologies
- Provider type
- Tier-1 global carrier
- Parent or group
- Lumen Technologies Emea Holdings Limited (immediate parent, Companies House PSC)
- Research status
- Complete
- Supporting source IDs
- MPLS-171, MPLS-212, MPLS-377, MPLS-378
- Companies House number
- 02495998
- Registered office country
- United Kingdom
- Exclusion reason (if Excluded)
- Not recorded
- Cells still To review (formula)
- =COUNTIF(C12:Q12,"To review")
- MPLS or IP VPN service page URL
- https://www.lumen.com/en-us/services/ip-vpn.html
- SD-WAN or SASE service page URL
- https://docs.lumen.com/sd-wan/
- UK contracting entity confirmed
- Partial
- Legal entity name (Companies House)
- Lumen Technologies UK Limited
- Ofcom-regulated communications provider
- Partial
- Year MPLS or IP VPN service first offered (if published)
- Not published
Sector Evidence
- Slug
- lumen-technologies
- Notes
- Outside-pass details, unverified (Partial or Not found entered from them): Financial services: Financial Connect SLA exists. Financial services case (outside pass, unverified): Financial Connect SLA exists. | Lowered from Proven to Partial on 2026-10-06: no Accepted source covers Financial services: evidence status. Evidence is reader-summary, group-level or not yet checked on the live page.
- Provider
- Lumen Technologies
- Education: UK case
- No
- Healthcare: UK case
- No
- Supporting source IDs
- MPLS-383
- Manufacturing: UK case
- No
- Education: evidence status
- Not found
- Financial services: UK case
- Yes
- Healthcare: evidence status
- Not found
- Energy and utilities: UK case
- No
- Manufacturing: evidence status
- Not found
- Professional services: UK case
- No
- Retail and e-commerce: UK case
- No
- Cells still To review (formula)
- =COUNTIF(C12:X12,"To review")
- Hospitality and leisure: UK case
- No
- Transport and logistics: UK case
- No
- Financial services: evidence status
- Partial
- Energy and utilities: evidence status
- Not found
- Government and public sector: UK case
- No
- Professional services: evidence status
- Not found
- Retail and e-commerce: evidence status
- Not found
- Hospitality and leisure: evidence status
- Not found
- Transport and logistics: evidence status
- Not found
- Government and public sector: evidence status
- Not found
Commercial Model
- Slug
- lumen-technologies
- Notes
- Second research pass 2026-10-02, page-reader summaries: Pricing published (never record a price): recorded as Partial. US page shows pricing for IP VPN On-Demand only; standard IP VPN needs sales contact. No UK page checked. No price recorded.
- Provider
- Lumen Technologies
- Billing in GBP
- Not found
- Supporting source IDs
- MPLS-751
- Cells still To review (formula)
- =COUNTIF(C12:L12,"To review")
- Minimum term (months or Not published)
- Not published
- Channel or wholesale route for resellers
- Not found
- Pricing published (never record a price)
- Partial
- Excess construction charges policy published
- Not found
- Contract terms offered (comma separated months)
- Not published
- Install lead time published (weeks or Not published)
- Not published
- Public-sector frameworks available through (comma separated)
- HSCN business applications (RM1045 N3 overlay)
Network and Coverage
- Slug
- lumen-technologies
- Notes
- Outside-pass details, unverified (Partial or Not found entered from them): Coverage UK/Ireland: own PoPs; Coverage Europe: own PoPs, EMEA; Coverage North America: own PoPs; Coverage APAC: own PoPs, Asia Pacific; Coverage MEA: own PoPs, EMEA; Coverage LATAM: own PoPs, Latin America. Module 2: UK data centres are from a 2022 IP VPN table; the global mapbook covers North America only.
- 24x7 NOC
- Not found
- Provider
- Lumen Technologies
- UK-based NOC
- Not found
- Coverage: Europe
- Partial
- Owns core network
- Partial
- Supporting source IDs
- MPLS-377, MPLS-681
- Coverage: Asia Pacific
- Partial
- Coverage: Latin America
- Partial
- Coverage: North America
- Partial
- Coverage: China mainland
- Not found
- Cells still To review (formula)
- =COUNTIF(C12:X12,"To review")
- NOC locations (comma separated)
- Not found
- UK PoP cities (comma separated)
- Not found
- Coverage: Middle East and Africa
- Partial
- Countries with on-net PoPs (list)
- Not published
- Countries with on-net PoPs (count)
- Not published
- NOC count (integer or Not published)
- Not published
- Core network description (25 words max)
- Global MPLS network, private network with hybrid flexibility
- UK PoP count (integer or Not published)
- Not published
- On-net UK data centres (comma separated)
- Six Degrees Birmingham Central; SWComms Exeter; Daisy Farnborough; ARK Cody Park; Indectron Gloucester; Gyron Hemel Hempstead; Digital Realty Chessington; AQL DC5 Leeds; Colt Powergate; Interxion LON2 and LON3; Pulsant Reading (2022 document)
- Global PoP count (integer or Not published)
- Not published
- UK access tails available (comma separated carriers)
- Own network
- Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner)
- Partial
Hybrid WAN SD-WAN SASE
- Slug
- lumen-technologies
- Notes
- Outside-pass details, unverified (Partial or Not found entered from them): Managed: Pro-Managed service; Co-managed: Self-Managed option available; SASE platform offered: Lumen SASE; ZTNA: Zero Trust Network Access; SWG/CASB: Secure Web Gateway; Managed firewall: Next Generation Firewall; Hybrid underlay one contract: private and internet connectivity over same circuit; Application-aware routing over MPLS: intelligent routing, application performance.
- Provider
- Lumen Technologies
- Managed SD-WAN
- Partial
- Managed firewall
- Partial
- Co-managed option
- Partial
- SASE platform offered
- Partial
- Supporting source IDs
- MPLS-377, MPLS-380, MPLS-381
- Zero trust network access
- Partial
- Secure web gateway or CASB
- Partial
- Cells still To review (formula)
- =COUNTIF(C12:Q12,"To review")
- MPLS to SD-WAN migration service
- Not found
- Application-aware routing over MPLS
- Partial
- Security operations centre or managed detection
- Not found
- SD-WAN overlay offered (SD-WAN is a component of SASE)
- Partial
- Hybrid underlay on one contract (MPLS plus DIA plus broadband)
- Partial
- SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other)
- Versa, VMware, Fortinet
- SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other)
- Versa Networks, Cisco Meraki, VMware
Service and Performance
- IPv6
- Not found
- Slug
- lumen-technologies
- Notes
- Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): Lumen's own SLA is dated 2026-07-28 and is global, not UK-entity specific. The 40 ms, 0.1% and 24 hour figures from the earlier pass were AT&T US small-business numbers and are rejected. The Lumen SLA gives packet delivery by class (MPLS Intra-Europe Dedicated or Premium 99.99%, Enhanced 99.95%) and Intra-UK latency under 25 ms and jitter under 3 ms, but Table 5.1.1 covers On-Demand and related products only. No MPLS repair time is given. The MPLS VPN Service Schedule (version 2026-04-23) is at assets.lumen.com/is/content/Lumen/mpls-ipvpn-vpls-vpn-service-schedule. Outside-pass details, unverified (Partial or Not found entered from them): Layer 2 VPLS/E-LAN: VPLS referenced in service schedule; E-Line: E-Line, EPL, EVPL referenced; Any-to-any: site-to-site communications; Internet breakout at PoP: both private and public transport on single circuit; DIA on same contract: Internet Services bundled with MPLS; Service credits published: credits against Charges for non-achievement. Register check 2026-10-02 (page-reader summaries, not verbatim): MEF 3.0 per press releases (register unreadable): CE 2021-06-30: listed CE certified; SD-WAN not seen; SASE 2024-10-29: listed in SASE service providers; AWS Direct Connect partner list: EU Ireland, EU London; Microsoft ExpressRoute connectivity providers: Level 3 row: London, Newport; CenturyLink row: London, London2; Google Cloud Interconnect service providers: Layer 2 and 3 (London). Research pass 2026-10-02 (page-reader summaries, not verbatim): Ethernet access Partial: Product: Lumen MPLS VPN Service. Schedule is not UK specific and Lumen entity/country site not established. Reader summary; date n Second research pass 2026-10-02, page-reader summaries: Availability SLA core (% or Not published): value shown with caveat. US country site (en-us), not a UK figure; must not be used as UK. Reader summary reported 99.99% for standard IP VPN. The service schedule says SLA si Figure seen: 99.99% (US page, standard Lumen IP VPN) | Lumen SLA dated 28 July 2026 gives intra-Europe PoP latency under 35 ms and jitter under 3 ms. Not UK-specific and the EMEA business moved to Colt, so UK latency and jitter cells stay Not published. | Lowered from Proven to Partial on 2026-10-06: no Accepted source covers Cloud on-ramp: Azure ExpressRoute. Evidence is reader-summary, group-level or not yet checked on the live page. | Restored to Proven 2026-10-06: live page check now supports Cloud on-ramp: Azure ExpressRoute.
- Provider
- Lumen Technologies
- Multicast
- Not found
- 4G or 5G backup
- Not found
- DDoS protection
- Not found
- Ethernet access
- Partial
- SLA document URL
- https://assets.lumen.com/is/content/Lumen/lumen-service-level-agreementpdf
- Satellite access
- Not found
- Any-to-any topology
- Partial
- Layer 2 VPLS or E-LAN
- Partial
- Layer 3 IP VPN (MPLS)
- Partial
- Supporting source IDs
- MPLS-257, MPLS-377, MPLS-379, MPLS-613, MPLS-614, MPLS-615, MPLS-616, MPLS-751
- Hub-and-spoke topology
- Not found
- FTTP or broadband access
- Not found
- Internet breakout at PoP
- Partial
- Service credits published
- Partial
- Jitter (ms or Not published)
- Not published
- Access bandwidth maximum (Mb/s)
- Not published
- Access bandwidth minimum (Mb/s)
- Not published
- Cells still To review (formula)
- =COUNTIF(C12:AI12,"To review")
- CoS marking honoured end to end
- Not found
- Packet loss (% or Not published)
- Not published
- Point-to-point Ethernet (E-Line)
- Partial
- Cloud on-ramp: AWS Direct Connect
- Partial
- Cloud on-ramp: Azure ExpressRoute
- Proven
- Diverse routing or dual parenting
- Not found
- MEF 3.0 Carrier Ethernet certified
- Partial
- Cloud on-ramp: Google Cloud Interconnect
- Partial
- Availability SLA core (% or Not published)
- Not published
- Direct internet access on the same contract
- Partial
- QoS classes offered (count or Not published)
- Not published
- MTTR or repair target (hours or Not published)
- Not published
- Latency UK core round trip (ms or Not published)
- Not published
- Availability SLA access with resilience (% or Not published)
- Not published
Operations and Assurance
- Slug
- lumen-technologies
- Notes
- Outside-pass details, unverified (Partial or Not found entered from them): Customer portal: standard network management web tools; Proactive monitoring: managed service includes monitoring; UK-based support: UK entity, London office. Register check 2026-10-02 (page-reader summaries, not verbatim): RM6116: not on any lot supplier list read (full all-suppliers list not readable); Not on any lot list read; no L/M entries beyond LOGICALIS, MAINTEL, MAKUTU, MISCO, MITEL, MMX, MOTOROLA. Method: WebFetc; HSCN: business applications (RM1045 N3 overlay) (CenturyLink). | Lowered from Proven to Partial on 2026-10-06: no Accepted source covers UK-based support. Evidence is reader-summary, group-level or not yet checked on the live page.
- ISO 9001
- Not found
- Provider
- Lumen Technologies
- ISO 22301
- Not found
- ISO 27001
- Not found
- API access
- Not found
- G-Cloud listed
- Not found
- HSCN compliant
- Partial
- Customer portal
- Partial
- UK-based support
- Partial
- Proactive monitoring
- Partial
- SC-cleared engineers
- Not found
- Cyber Essentials Plus
- Not found
- Monthly SLA reporting
- Not found
- Supporting source IDs
- MPLS-379, MPLS-381, MPLS-382, MPLS-612
- PSN connectivity compliance
- Not found
- Cells still To review (formula)
- =COUNTIF(C12:T12,"To review")
- Change management process published
- Not found
- CCS Network Services 3 (RM6116) supplier
- Not found
- Regulatory notices or published enforcement in last three years (text or None found)
- None found (outside-pass search with no source URL; check the Ofcom enforcement register)
Supporting records
MPLS-171 — Accepted: Companies House: Lumen Technologies Uk Limited
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-171
- Confidence
- Medium
- Record type
- Company record
- Checked date
- 2026-10-01
- Source title
- Companies House: Lumen Technologies Uk Limited
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Companies House search result. Trading name to legal entity match made on the name only, so confirm the contracting entity from the provider terms. Wording captured through a page-reader summary on 2026-10-01. Confirm verbatim on the page, then set Decision. Previously Level 3 Communications UK Limited. Check whether Lumen still contracts MPLS to UK businesses, as the current Netify page says Colt acquired Lumen EMEA in late 2023. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- Not recorded
- Named product or service
- Not recorded
- Named customer (case studies only)
- Not recorded
- Sheets and columns this source supports
- Providers: Legal entity name; Companies House number; Registered office country
- Exact supporting wording (25 words max, verbatim)
- LUMEN TECHNOLOGIES UK LIMITED
MPLS-212 — Accepted: Persons with significant control: LUMEN TECHNOLOGIES UK LIMITED
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-212
- Confidence
- Medium
- Record type
- Company record
- Checked date
- 2026-10-01
- Source title
- Persons with significant control: LUMEN TECHNOLOGIES UK LIMITED
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Scope: Sole active PSC, 75%+ shares and votes, notified 2016-04-06. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Parent or group
- Exact supporting wording (25 words max, verbatim)
- Lumen Technologies Emea Holdings Limited
MPLS-257 — Accepted: Lumen Service Level Agreement
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-257
- Confidence
- Medium
- Record type
- Service page
- Checked date
- 2026-10-01
- Source title
- Lumen Service Level Agreement
- Published date
- 2026-07-28
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Scope: Global document, not UK-entity specific. Decision 2026-10-06: Needs review (scope or date limitation in the note (entity, geography, product, age or access)). Live page check 2026-10-06: supports a weaker or differently scoped claim. Global Lumen SLA (US entity); credits and DIA and E-Line tiers covered, E-Line example is US/Canada, no UK-specific scope. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: SLA document URL; Service and Performance: Direct internet access on the same contract; Service and Performance: Service credits published; Service and Performance: Point-to-point Ethernet (E-Line)
- Exact supporting wording (25 words max, verbatim)
- CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities providing Services
MPLS-377 — Accepted: MPLS VPN Solution
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-377
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- MPLS VPN Solution
- Published date
- 2026-07-28
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: supports a weaker or differently scoped claim. US-site global page; supports regions and multi-service ports, but no UK PoP or access-tail detail, IP VPN On-Demand variant is US-only, and ownership claims are inferred from fibre figures. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Provider type; Network and Coverage: Coverage: North America; Network and Coverage: Coverage: Middle East and Africa; Network and Coverage: Coverage: Latin America; Network and Coverage: Coverage: Europe; Network and Coverage: UK access tails available (comma separated carriers); Network and Coverage: Coverage: Asia Pacific; Network and Coverage: Owns core network; Network and Coverage: Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner); Network and Coverage: Core network description (25 words max); Service and Performance: Layer 3 IP VPN (MPLS); Service and Performance: Internet breakout at PoP; Hybrid WAN SD-WAN SASE: Hybrid underlay on one contract (MPLS plus DIA plus broadband)
- Exact supporting wording (25 words max, verbatim)
- Lumen MPLS VPN provides secure high-performance transport across a private network
MPLS-378 — Accepted: UKRN telecommunications
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-378
- Confidence
- High
- Record type
- Regulator or framework record
- Checked date
- 2026-10-02
- Source title
- UKRN telecommunications
- Published date
- 2026-03-11
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: verified, exact wording captured. UKRN says Ofcom is the sector regulator; general statement, does not name Lumen as an Ofcom-regulated provider. Decision 2026-10-06: Accepted (live page read, quotation captured).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Ofcom-regulated communications provider
- Exact supporting wording (25 words max, verbatim)
- economic regulation (notably fixed telecoms network infrastructure)
MPLS-379 — Accepted: Lumen MPLS VPN Service Schedule
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-379
- Confidence
- Low
- Record type
- SLA or service description
- Checked date
- 2026-10-02
- Source title
- Lumen MPLS VPN Service Schedule
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF service schedule Live page check 2026-10-06: supports a weaker or differently scoped claim. Customer portal and Ethernet local access supported; any-to-any and VPLS/E-LAN not mentioned in the schedule. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Any-to-any topology; Service and Performance: Layer 2 VPLS or E-LAN; Operations and Assurance: Customer portal; Service and Performance: Ethernet access
- Exact supporting wording (25 words max, verbatim)
- MPLS VPN Service includes two virtual private network services, providing private site-to-site communications
MPLS-380 — Accepted: SD-WAN support
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-380
- Confidence
- Low
- Source URL
- https://docs.lumen.com/sd-wan/
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- SD-WAN support
- Published date
- 2025-12-09
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: supports a weaker or differently scoped claim. Page lists Versa, Cisco Meraki and Cisco Viptela SD-WAN; it says nothing on application-aware routing over MPLS. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Hybrid WAN SD-WAN SASE: SD-WAN overlay offered (SD-WAN is a component of SASE); Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other); Hybrid WAN SD-WAN SASE: Application-aware routing over MPLS
- Exact supporting wording (25 words max, verbatim)
- Lumen SD-WAN with Versa Networks, Lumen SD-WAN with Cisco Meraki
MPLS-381 — Accepted: SASE Solutions Service Guide
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-381
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- SASE Solutions Service Guide
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF service guide Live page check 2026-10-06: supports a weaker or differently scoped claim. Guide lists Fortinet, Versa and VMware (VMware closed to new orders from 15 March 2024) with SWG, NGFW, ZTNA and device monitoring; no co-managed option, Hosted Gateway US-only, no Zscaler/Netskope/Palo Alto. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other); Hybrid WAN SD-WAN SASE: Secure web gateway or CASB; Hybrid WAN SD-WAN SASE: SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other); Hybrid WAN SD-WAN SASE: Managed firewall; Hybrid WAN SD-WAN SASE: Zero trust network access; Hybrid WAN SD-WAN SASE: Co-managed option; Hybrid WAN SD-WAN SASE: SASE platform offered; Hybrid WAN SD-WAN SASE: Managed SD-WAN; Operations and Assurance: Proactive monitoring
- Exact supporting wording (25 words max, verbatim)
- Lumen SASE Service is a portfolio of WAN and security solutions, including SDWAN, NGFW, SWG, ZTNA
MPLS-382 — Accepted: LUMEN TECHNOLOGIES UK LIMITED overview
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-382
- Confidence
- Low
- Record type
- Company record
- Checked date
- 2026-10-02
- Source title
- LUMEN TECHNOLOGIES UK LIMITED overview
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Companies House Live page check 2026-10-06: supports a weaker or differently scoped claim. Confirms active UK registered entity and address (company 02495998) but a registry entry does not itself evidence UK-based support. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Operations and Assurance: UK-based support
- Exact supporting wording (25 words max, verbatim)
- Company number 02495998, 260-266 Goswell Road, London, EC1V 7EB
MPLS-383 — Accepted: Lumen Financial Connect SLA
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-383
- Confidence
- Low
- Record type
- SLA or service description
- Checked date
- 2026-10-02
- Source title
- Lumen Financial Connect SLA
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF SLA Live page check 2026-10-06: supports a weaker or differently scoped claim. Lumen Financial Connect SLA is global/US-centric, names London data centres and LSE, but no explicit UK financial services customer case. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Sector Evidence: Financial services: UK case; Sector Evidence: Financial services: evidence status
- Exact supporting wording (25 words max, verbatim)
- LUMEN FINANCIAL CONNECT SERVICE LEVEL AGREEMENT
MPLS-612 — Accepted: NHS England HSCN supplier lists (business applications (RM1045 N3 overlay))
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-612
- Confidence
- Medium
- Record type
- Regulator or framework record
- Checked date
- 2026-10-02
- Source title
- NHS England HSCN supplier lists (business applications (RM1045 N3 overlay))
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Page-reader summary. Listed as: CenturyLink. Listed under the old CenturyLink name (Lumen's former name), business applications only; not a Lumen Technologies UK Limited entry. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Operations and Assurance: HSCN compliant
- Exact supporting wording (25 words max, verbatim)
- CenturyLink are a network services (RM1045) supplier offering replacement N3 overlay services.
MPLS-613 — Rejected: MEF 3.0 Carrier Ethernet certification (press release, not the register)
- Slug
- lumen-technologies
- Decision
- Rejected
- Provider
- Lumen Technologies
- Source ID
- MPLS-613
- Confidence
- Medium
- Record type
- Press release
- Checked date
- 2026-10-02
- Source title
- MEF 3.0 Carrier Ethernet certification (press release, not the register)
- Published date
- Not shown
- Reliability tier
- 3
- Source ownership
- Third-party corroboration
- Limitation and notes
- Certification date from a press page. The MEF register could not be read by the tools. SASE confirmed; also CE (not claimed). SD-WAN not seen. Note Colt's G-Cloud page says Colt was 'previously Lumen' (Lumen EMEA business sold to Colt), so Lumen's UK entity status is unclear. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: MEF 3.0 Carrier Ethernet certified
- Exact supporting wording (25 words max, verbatim)
- 2021-06-30: listed CE certified
MPLS-614 — Accepted: AWS Direct Connect partner list: Lumen
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-614
- Confidence
- High
- Record type
- Other
- Checked date
- 2026-10-02
- Source title
- AWS Direct Connect partner list: Lumen
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Vendor partner list, group or global brand (not the UK registered entity). Locations: EU Ireland, EU London. Global brand. Shell cannot reach aws.amazon.com (proxy rejected); WebFetch reader summaries of the partners page, which differed between two fetches (KCOM/hSo/Masergy 'not listed' in one, present in the other), so treat as moderate confiden Decision 2026-10-06: Needs review (scope or date limitation in the note (entity, geography, product, age or access)). Live page check 2026-10-06: verified, exact wording captured. Lumen is listed under both Europe (London) and Europe (Ireland) on the AWS partner table; quote is the London row, location headings taken from fetch output. Decision 2026-10-06: Accepted (live page read, quotation captured).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Cloud on-ramp: AWS Direct Connect
- Exact supporting wording (25 words max, verbatim)
- Lumen ✔G ✔H ✔ ✔G
MPLS-615 — Accepted: Microsoft ExpressRoute connectivity providers: Lumen (Level 3 Communications) and Lumen (CenturyLink Cloud
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-615
- Confidence
- High
- Record type
- Other
- Checked date
- 2026-10-02
- Source title
- Microsoft ExpressRoute connectivity providers: Lumen (Level 3 Communications) and Lumen (CenturyLink Cloud
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Vendor partner list, group or global brand (not the UK registered entity). Locations: Level 3 row: London, Newport; CenturyLink row: London, London2. Two Lumen rows; global brand, not Lumen Technologies UK Limited. Read full GitHub markdown (ms.date 09/16/2026) of both the by-provider and by-location pages; no Manchester or Cardiff ExpressRoute location exists in the files. By-provider p Decision 2026-10-06: Needs review (scope or date limitation in the note (entity, geography, product, age or access)). Live page check 2026-10-06: verified, exact wording captured. Level 3 (now Lumen) row includes London and Newport; CenturyLink Cloud Connect (now Lumen) row includes London and London2; Microsoft docs, global table. Decision 2026-10-06: Accepted (live page read, quotation captured).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Cloud on-ramp: Azure ExpressRoute
- Exact supporting wording (25 words max, verbatim)
- Amsterdam<br/>Chicago<br/>Dallas<br/>London<br/>Newport<br/>Sao Paulo<br/>Seattle
MPLS-616 — Accepted: Google Cloud Interconnect service providers: Lumen
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-616
- Confidence
- High
- Source URL
- https://docs.cloud.google.com/network-connectivity/docs/interconnect/concepts/service-providers
- Record type
- Other
- Checked date
- 2026-10-02
- Source title
- Google Cloud Interconnect service providers: Lumen
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Vendor partner list, group or global brand (not the UK registered entity). Locations: Layer 2 and 3 (London). Group/global brand, not the UK registered entity. WebFetch reader summary only (page is JS-rendered, not raw text); locations are from the London section of the summary, layer model per summary. Service model labels may be unreliable. Decision 2026-10-06: Needs review (scope or date limitation in the note (entity, geography, product, age or access)). Live page check 2026-10-06: verified, exact wording captured. London location row lists Lumen as a Partner Interconnect provider with type Layer 2 and 3; only first 100000 of 141438 characters were read. Decision 2026-10-06: Accepted (live page read, quotation captured).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Cloud on-ramp: Google Cloud Interconnect
- Exact supporting wording (25 words max, verbatim)
- Layer 2 and 3
MPLS-681 — Accepted: Module 2 check: LUM-03
- Slug
- lumen-technologies
- Decision
- Accepted
- Provider
- Lumen Technologies
- Source ID
- MPLS-681
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Module 2 check: LUM-03
- Published date
- No date in summary; Slough shows 'Q2 2022' pending
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02: partial. Table has an IP VPN availability column. Kao Data Campus and Colt London North show 'No' for IP VPN, and CyrusOne London I (Slough) is 'Pending Q2 2022', so the claim listing Kao Data and CyrusOne as on-net MPLS is not supported. Also lists Live page check 2026-10-06: supports a weaker or differently scoped claim. Table gives product availability bullets per data centre, Interxion LON2/LON3 show dashes for one column; Europe module, bullets not labelled in fetch. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Network and Coverage: On-net UK data centres (comma separated)
- Exact supporting wording (25 words max, verbatim)
- Colt Colt Powergate | Yes; Interxion LON2 | Yes; Interxion LON3 | Yes
MPLS-751 — Rejected: Any-to-any connectivity to keep your data moving
- Slug
- lumen-technologies
- Decision
- Rejected
- Provider
- Lumen Technologies
- Source ID
- MPLS-751
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Any-to-any connectivity to keep your data moving
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02, not verbatim. US country site (en-us), not a UK figure; must not be used as UK. Reader summary reported 99.99% for standard IP VPN. The service schedule says SLA sits in a separate Lumen SLA document that was not opened. No UK or EMEA figure fo Decision 2026-10-06: Rejected (US country page cannot support a UK claim).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Availability SLA core (% or Not published); Commercial Model: Pricing published (never record a price)
- Exact supporting wording (25 words max, verbatim)
- Not recorded