BT Cloud Voice Buying Assistant

• BT Cloud Voice list pricing starts at £10.52 per user per month (Basic, 60 month term, April 2026 price book, checked July 2026).
• BT applied a £1 per-licence increase across every tier on 1 April 2026.
• Netify, a BT Authorised Partner, works to achieve the best possible discount through BT's internal pricing tools; your exact discount is confirmed on a written quote, typically within one working day.
• Number porting typically completes within around four hours on cutover day.
• Netify has been a BT Authorised Partner since 2012 and is BT Cloud Voice Partner of the Year for FY 2025/2026.

Build your indicative quote below, or describe your setup to the advisor in plain English.

BT One Phone was switched off in March 2026, and BT’s own replacement set is the natural, lowest-risk route because it keeps existing numbers and the existing BT relationship. For desk-led teams, BT Cloud Voice is the closest practical replacement. For mobile-first teams - field engineers, sales staff and mobile account managers who are rarely at a desk - BT Cloud Voice plus BT Business Mobile replicates much of what One Phone provided, with Cloud Voice handling the desk and call-management layer and BT Business Mobile handling the mobile side. For organisations already heavily using Microsoft 365, Microsoft Teams Phone via BT brings voice into the same application already used for chat and meetings.

A Netify specialist can map an existing One Phone setup to the right BT plan and confirm a discounted, best-and-final price through BT’s internal calculator.

BT Cloud Voice is BT’s cloud-hosted business phone system - rather than having a physical phone system on-premises, BTCV runs in the BT cloud and calls travel over an internet connection to IP desk phones, a desktop app and a mobile app. Each user has a licence and a business number, and features such as hunt groups, Auto Attendant, call transfer and voicemail work whether a member of staff is at their desk, working from home or on the move and with higher tiers (such as the Connect and Collaborate packs), the Cisco Webex suite is also included for video meetings and collaboration.

Businesses pay per user per month on a 36 or 60 month term, with a call plan charged separately for outbound minutes. The actual cost will depend on which feature pack is selected, how many users are on each pack, the contract term and the BT partner discount applied at the time of order.

BT Cloud Voice is priced per user per month, by feature pack, on a 36 or 60 month contract. April 2026 list prices on a 60 month term are £10.52 for Basic, £13.74 for Connect and £20.09 for Collaborate. BT applied a £1 per-licence increase across every tier on 1 April 2026. A call plan is charged separately - the most common choice is UK Unlimited at £10.47 per user per month, which covers UK landline and mobile calls. UK Sharer (pooled minutes per site) and pay-as-you-go options are also available for businesses with lower or more variable outbound call volumes.

One-off costs can also apply, including a £100 connection charge for new customers, though this is often waived where a new BTnet leased line or BT fibre product is taken at the same time. Handsets, training and any specialist installation sit outside the licence cost and should be factored in when building a full picture of the expected spend.

Those are list prices. The actual figure for any business depends on the partner discount achieved for the deal - applied by a BT Authorised Partner running BT’s internal Cloud Voice discount calculator, at levels BT direct sales typically cannot apply without escalation. Netify, as BT Cloud Voice Partner of the Year, runs that calculator and returns a firm price in writing, typically within one working day.

The three BT Cloud Voice feature packs cover different levels of capability, and in our experience the most common source of over- or under-spending is selecting the wrong pack for the actual working pattern of the team.

Basic covers hunt groups, automatic call routing, the online management portal, call forward and call transfer, with weekday support included. It does not include Cisco Webex and is suited to users who answer inbound calls from a fixed location with no requirement for video meetings or collaboration tools.

Connect adds Cisco Webex to the core feature set - 40-minute meetings with up to 100 attendees, a personal meeting room, three-way calling, Call Director and voicemail-to-email. It is BT’s most commonly selected pack and is the right choice for hybrid teams who need to take calls and join video meetings from any location.

Collaborate goes further, adding full 24-hour Webex, the Webex AI Assistant, live transcription, captions, dial-in access and meeting recording. It is suited to teams that run, rather than just join, a high volume of meetings and have a heavier reliance on collaboration tools day to day.

A simple rule that helps in most cases:

• Runs meetings: Collaborate
• Joins meetings: Connect
• Answers inbound calls from a fixed spot: Basic

BT Cloud Voice tiers at a glance

All tiers carry a one-off £100 connection charge for new customers, often waived if taken with a new BTnet or fibre product.

Call plans

A licence on its own handles the platform. To make and take calls you also need a call plan.

Add-ons

Niche options such as fax messaging, busy lamp field, hot desking and full call-centre ACD are available too but rarely needed. Handsets sit outside the calculator because the right device depends on the role, and can be supplied free of charge on qualifying deals.

BT Cloud Voice is priced per user (per seat) - everyone who needs an extension has a licence, regardless of how many calls happen at once. Per-channel pricing charges for concurrent call paths instead, meaning a business pays for the number of simultaneous calls rather than the number of people. For most businesses the per-user model is simpler to budget and manage, and it is the basis on which BT Cloud Voice is delivered as a fully-managed service with UK support and an SLA.

The plan recommender asks four short questions about how the team works and returns a recommended BT Cloud Voice pack, an indicative per-user price based on the live April 2026 BT price book and a total monthly estimate. It is indicative and quoted at BT list prices; the calculator above goes further and applies the strongest partner discount we can achieve automatically, and the confirmed best-and-final price requires a Netify specialist to run BT’s internal Cloud Voice discount calculator, which factors in the existing BT estate, contract term, handset mix and journey type.

For reference, the recommender maps to the following starting points:

• Answers inbound calls from a fixed desk: Basic. From £10.52 per user per month.
• Hybrid working, joins video meetings: Connect (most commonly selected). From £13.74 per user per month.
• Remote-heavy teams that run meetings: Collaborate. From £20.09 per user per month.

In all cases, a separate call plan applies - UK Unlimited from £10.47 per user per month is the most common choice.

The advisor can be used in plain English. Describe the team size, how staff work, whether calls or video meetings are the priority and the preferred contract length, and the advisor will return a recommended plan and indicative price on the live BT April 2026 price book.

Example queries the advisor handles well:

• "12 desk staff, hybrid, want video meetings and unlimited UK calls, 5 years"
• "Which BT Cloud Voice plan supports flexible working?"
• "Explain BT Business VoIP pricing for 25 users"
• "What is the difference between per-user and per-channel pricing?"
• "We are replacing BT One Phone - 200 or more staff"
• "What is the closest BT replacement for BT One Phone for mobile teams?"

The quote from the calculator and advisor is built from BT April 2026 list prices with the best partner discount Netify can achieve applied automatically to every line; both figures are shown, the standard BT list price and the estimated Netify partner price. The confirmed best-and-final price can only be produced by running BT’s internal Cloud Voice discount calculator, which only BT Authorised Partners can access. Netify, as BT Cloud Voice Partner of the Year, applies every active offer and returns a single best-and-final figure in writing, typically within one working day.

This is an indicative estimate at the estimated Netify partner rate, shown beside the standard BT list price. Your confirmed best-and-final price arrives in writing from a Netify specialist, usually within one working day. BT direct cannot apply this partner discount.

Your indicative BT Cloud Voice quote will be sent to your work email with a Netify deal reference. To turn it into a discounted best-and-final price, reply or book a call and a specialist will lock this month’s BT offer.

15 minutes with a BT Cloud Voice specialist. We run your deal through BT’s internal calculator and confirm your best-and-final figure in writing.

Buying BT Cloud Voice through Netify is the same BT contract, billing, support and network as going direct - with the addition of the best partner discount Netify can achieve - at levels BT direct sales typically cannot match without escalation. As BT Cloud Voice Partner of the Year, Netify also benefits from faster order handling, free handsets on qualifying deals and a specialist who manages the whole order from quote to go-live. Same BT, better price.

Every quote issued by Netify includes a deal reference (CV-xxxx), the discount applied, a validity note based on the current month’s BT offers and confirmation that the price is secured when ordered through Netify.

For a UK business that wants a complete, supported phone system rather than a do-it-yourself toolkit, BT Cloud Voice is the strong choice: it’s a fully-managed hosted phone system inside the BT network, with per-user licensing, UK-based support, number porting, an SLA, handsets and the Cisco Webex collaboration suite, all on one BT bill. It scales from 5 to more than 250 users across three packs, keeps your existing numbers, and - through a BT Authorised Partner like Netify - carries the best partner discount Netify can achieve off list, confirmed in writing. The value is the BT brand, the BT UK network and BT support behind every line, plus a partner who secures your best-and-final price.

Get your indicative BT Cloud Voice price for your team size, then book a call to confirm it.

BT Cloud Voice supports BT-approved IP devices. The list below covers the current Yealink and Poly catalogue with one-off list prices. Handsets can be supplied free of charge on qualifying deals.

† Yealink T74W and T87W supplied free of charge for five or more users require a BT Deal Approval. ATAs (analogue terminal adaptors) are also available at £110 for the BT ATA, and from £340 to £1,350 for 4-, 8- and 24-port multi-port ATAs. Bring-Your-Own approved IP devices (Algo 8128, 8138, 8180, 8186) can connect natively without an ATA.