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Onecom

Harry Yelland’s research · 2026-10-06 · Live research database · 2026-10-06.1

Original research wording and source decisions. Partial evidence is not confirmed capability; rejected sources do not support a claim. Research notes and workbook instructions are source material, not buyer instructions.

Research status: Complete

Editorial

Slug
onecom
Notes
Final copy from article draft of 2026-10-06
Provider
Onecom
Reviewed by
Harry Yelland
Best for (20 words max)
UK small and mid-sized businesses buying MPLS through a reseller on the Virtual1 network.
Review date (YYYY-MM-DD)
2026-10-06
Strength 1 (25 words max)
Uses the Virtual1 dedicated business network, with access from 10 Mbit/s up to 10 Gbit/s.
Strength 2 (25 words max)
Names HPE Aruba EdgeConnect SD-WAN with SSE and SASE.
Strength 3 (25 words max)
Listed on CCS Network Services 3.
Weakness 1 (25 words max)
As a reseller it does not own the core, so network facts depend on Virtual1.
Weakness 2 (25 words max)
Its documents state no service level guarantee on resolution times and no MPLS service credits or term length were found.
Weakness 3 (25 words max)
Its MPLS page sits under the Virtual1 name, so the contracting entity needs confirming.
Buyer size fit (comma separated: Large global enterprise, Mid-market, Small business)
Small business, Mid-market
Verdict (40 words max; must include one figure from the fact sheets and the review month)
Netify recommends Onecom for small and mid-sized businesses wanting MPLS from a reseller, with access from 10 Mbit/s to 10 Gbit/s on the Virtual1 network. Confirm repair terms and the contracting entity. Reviewed October 2026.

Providers

Slug
onecom
Notes
Legal name and number are a Companies House name match only. Contracting entity, parent, type, URLs and Ofcom status not yet reviewed. A second Onecom Limited (OE022289) is registered in the Cayman Islands, so the UK record is used. Re-check 2026-10-02 (page-reader wording, confirm on the page): the outside parent (Onecom plc, AIM) is wrong; the PSC chain is Onecom Technology Group Limited then Solo Bidco Limited. The 6 hour and 10 hour repair figures are from a telephony SLA (SIP, Horizon, VOX), not MPLS, and are left out. The WAN and Ethernet service schedule gives a 99.99% internet platform availability target and Premium repair targets of 6, 12 and 48 hours, with no service credits. Contract terms from the T&Cs were notice periods, not minimum terms, and are left out. Onecom resells Virtual1 Software Defined MPLS (10Mb to 10Gb, QoS configurable); no dedicated Onecom MPLS page found. Cells filled on 2026-10-02 from the outside research pass are Partial unless the re-check confirmed them. Not found means the pass searched and saw nothing, not that it does not exist. Verify each against its source row, then set Decision.
Website
https://www.onecom.co.uk
Provider
Onecom
Provider type
Reseller or channel partner
Parent or group
Onecom Technology Group Limited (immediate parent, Companies House PSC); its PSC is Solo Bidco Limited
Research status
Complete
Supporting source IDs
MPLS-184, MPLS-481, MPLS-482, MPLS-483, MPLS-484, MPLS-573
Companies House number
04031272
Registered office country
United Kingdom
Exclusion reason (if Excluded)
Not recorded
Cells still To review (formula)
=COUNTIF(C27:Q27,"To review")
MPLS or IP VPN service page URL
https://www.onecom.co.uk/virtual1
SD-WAN or SASE service page URL
https://www.onecom.co.uk/hewlett-packard-enterprise-aruba
UK contracting entity confirmed
Partial
Legal entity name (Companies House)
Onecom Limited
Ofcom-regulated communications provider
Partial
Year MPLS or IP VPN service first offered (if published)
Not published

Sector Evidence

Slug
onecom
Notes
Not recorded
Provider
Onecom
Education: UK case
No
Healthcare: UK case
No
Supporting source IDs
None recorded
Manufacturing: UK case
No
Education: evidence status
Not found
Financial services: UK case
No
Healthcare: evidence status
Not found
Energy and utilities: UK case
No
Manufacturing: evidence status
Not found
Professional services: UK case
No
Retail and e-commerce: UK case
No
Cells still To review (formula)
=COUNTIF(C27:X27,"To review")
Hospitality and leisure: UK case
No
Transport and logistics: UK case
No
Financial services: evidence status
Not found
Energy and utilities: evidence status
Not found
Government and public sector: UK case
No
Professional services: evidence status
Not found
Retail and e-commerce: evidence status
Not found
Hospitality and leisure: evidence status
Not found
Transport and logistics: evidence status
Not found
Government and public sector: evidence status
Not found

Commercial Model

Slug
onecom
Notes
Outside-pass details, unverified (Partial or Not found entered from them): Billing in GBP: UK entity; Reseller/wholesale route: reseller/aggregator model.
Provider
Onecom
Billing in GBP
Partial
Supporting source IDs
MPLS-481, MPLS-482, MPLS-487
Cells still To review (formula)
=COUNTIF(C27:L27,"To review")
Minimum term (months or Not published)
Not published
Channel or wholesale route for resellers
Partial
Pricing published (never record a price)
Quote only
Excess construction charges policy published
Not found
Contract terms offered (comma separated months)
Not published
Install lead time published (weeks or Not published)
Not published
Public-sector frameworks available through (comma separated)
RM6116 (lots 1a, 4a, 4b, 4c)

Network and Coverage

Slug
onecom
Notes
Module 2: Onecom says it uses the Virtual1 network, so core and PoPs are Partner.
24x7 NOC
Not found
Provider
Onecom
UK-based NOC
Not found
Coverage: Europe
Not found
Owns core network
Partner
Supporting source IDs
MPLS-482
Coverage: Asia Pacific
Not found
Coverage: Latin America
Not found
Coverage: North America
Not found
Coverage: China mainland
Not found
Cells still To review (formula)
=COUNTIF(C27:X27,"To review")
NOC locations (comma separated)
Not found
UK PoP cities (comma separated)
Not published (uses the Virtual1 network)
Coverage: Middle East and Africa
Not found
Countries with on-net PoPs (list)
Not published
Countries with on-net PoPs (count)
Not published
NOC count (integer or Not published)
Not published
Core network description (25 words max)
Uses Virtual1's dedicated business network, software defined architecture
UK PoP count (integer or Not published)
Not published
On-net UK data centres (comma separated)
Not found
Global PoP count (integer or Not published)
Not published
UK access tails available (comma separated carriers)
Virtual1 (primary), multiple carriers
Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner)
Partial

Hybrid WAN SD-WAN SASE

Slug
onecom
Notes
Outside-pass details, unverified (Partial or Not found entered from them): SD-WAN overlay offered: HPE Aruba Networking EdgeConnect SD-WAN; Managed: design, deliver and manage Aruba's SD-WAN and SASE solutions; SASE platform offered: HPE Aruba Networking SASE; ZTNA: Zero Trust and SASE frameworks; SWG/CASB: secure web gateways, cloud access security brokers; Managed firewall: next-generation firewall with IDS/IPS, DDoS protection; Hybrid underlay one contract: broadband internet integrated into WAN transport strategy; MPLS to SD-WAN migration: businesses transition from MPLS to SD-WAN; Application-aware routing over MPLS: optimise application performance, application performance.
Provider
Onecom
Managed SD-WAN
Partial
Managed firewall
Partial
Co-managed option
Not found
SASE platform offered
Partial
Supporting source IDs
MPLS-483
Zero trust network access
Partial
Secure web gateway or CASB
Partial
Cells still To review (formula)
=COUNTIF(C27:Q27,"To review")
MPLS to SD-WAN migration service
Partial
Application-aware routing over MPLS
Partial
Security operations centre or managed detection
Not found
SD-WAN overlay offered (SD-WAN is a component of SASE)
Partial
Hybrid underlay on one contract (MPLS plus DIA plus broadband)
Partial
SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other)
HPE Aruba Networking (SSE, SASE)
SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other)
HPE Aruba Networking (EdgeConnect SD-WAN, SSE)

Service and Performance

IPv6
Not found
Slug
onecom
Notes
Outside-pass details, unverified (Partial or Not found entered from them): Layer 3 IP VPN (MPLS): Software Defined MPLS via Virtual1; DDoS protection: DDoS protection referenced in Aruba SD-WAN; DIA on same contract: Ethernet, DIA referenced. Third research pass 2026-10-02, page-reader summaries: MTTR or repair target (hours or Not publis: value entered. Reader summary: Premium (Ethernet/EFM) Severity 1 '6 Hours', Severity 2 '12 Hours'; Enhanced and Standard (DSL with MPLS tail) next working day to thr
Provider
Onecom
Multicast
Not found
4G or 5G backup
Not found
DDoS protection
Partial
Ethernet access
Partial
SLA document URL
https://www.onecom.co.uk/hubfs/Onecom_April2021/PDF/Onecom-Vox-Ethernet-Connectivity-and-WAN-Service-Schedule.pdf
Satellite access
Not found
Any-to-any topology
Not found
Layer 2 VPLS or E-LAN
Not found
Layer 3 IP VPN (MPLS)
Partial
Supporting source IDs
MPLS-482, MPLS-483, MPLS-485
Hub-and-spoke topology
Not found
FTTP or broadband access
Partial
Internet breakout at PoP
Not found
Service credits published
Not found
Jitter (ms or Not published)
Not published
Access bandwidth maximum (Mb/s)
10000
Access bandwidth minimum (Mb/s)
10
Cells still To review (formula)
=COUNTIF(C27:AI27,"To review")
CoS marking honoured end to end
Not found
Packet loss (% or Not published)
Not published
Point-to-point Ethernet (E-Line)
Not found
Cloud on-ramp: AWS Direct Connect
Not found
Cloud on-ramp: Azure ExpressRoute
Not found
Diverse routing or dual parenting
Not found
MEF 3.0 Carrier Ethernet certified
Not found
Cloud on-ramp: Google Cloud Interconnect
Not found
Availability SLA core (% or Not published)
Not published
Direct internet access on the same contract
Partial
QoS classes offered (count or Not published)
Not published
MTTR or repair target (hours or Not published)
Not published
Latency UK core round trip (ms or Not published)
Not published
Availability SLA access with resilience (% or Not published)
Not published

Operations and Assurance

Slug
onecom
Notes
Outside-pass details, unverified (Partial or Not found entered from them): Customer portal: OneCloud - Onecom's online portal; UK-based support: Fareham, Hampshire. Register check 2026-10-02 (page-reader summaries, not verbatim): RM6116: ONECOM LIMITED listed on lots 1a, 4a, 4b, 4c (page-reader check, 2026-10-02).
ISO 9001
Not found
Provider
Onecom
ISO 22301
Not found
ISO 27001
Not found
API access
Not found
G-Cloud listed
Not found
HSCN compliant
Not found
Customer portal
Partial
UK-based support
Partial
Proactive monitoring
Not found
SC-cleared engineers
Not found
Cyber Essentials Plus
Not found
Monthly SLA reporting
Not found
Supporting source IDs
MPLS-486, MPLS-487, MPLS-653
PSN connectivity compliance
Not found
Cells still To review (formula)
=COUNTIF(C27:T27,"To review")
Change management process published
Not found
CCS Network Services 3 (RM6116) supplier
Proven
Regulatory notices or published enforcement in last three years (text or None found)
None found (outside-pass search with no source URL; check the Ofcom enforcement register)

Supporting records

MPLS-184 — Accepted: Companies House: Onecom Limited
Slug
onecom
Decision
Accepted
Provider
Onecom
Source ID
MPLS-184
Confidence
Medium
Source URL
https://find-and-update.company-information.service.gov.uk/search/companies?q=onecom+limited
Record type
Company record
Checked date
2026-10-01
Source title
Companies House: Onecom Limited
Published date
Not shown
Reliability tier
2
Source ownership
Independent public record
Limitation and notes
Companies House search result. Trading name to legal entity match made on the name only, so confirm the contracting entity from the provider terms. Wording captured through a page-reader summary on 2026-10-01. Confirm verbatim on the page, then set Decision. A second Onecom Limited (OE022289) is registered in the Cayman Islands, so the UK record is used. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study)
Not recorded
Named product or service
Not recorded
Named customer (case studies only)
Not recorded
Sheets and columns this source supports
Providers: Legal entity name; Companies House number; Registered office country
Exact supporting wording (25 words max, verbatim)
ONECOM LIMITED
MPLS-481 — Rejected: Contact Us
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-481
Confidence
Low
Source URL
https://www.onecom.co.uk/contact/
Record type
Service page
Checked date
2026-10-02
Source title
Contact Us
Published date
Not shown
Reliability tier
1
Source ownership
Provider's own
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Providers: Provider type; Commercial Model: Pricing published (never record a price)
Exact supporting wording (25 words max, verbatim)
The UK's largest independent business telecommunications provider
MPLS-482 — Rejected: Virtual1
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-482
Confidence
Low
Source URL
https://www.onecom.co.uk/virtual1
Record type
Service page
Checked date
2026-10-02
Source title
Virtual1
Published date
Not shown
Reliability tier
1
Source ownership
Provider's own
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Providers: MPLS or IP VPN service page URL; Network and Coverage: Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner); Network and Coverage: Core network description (25 words max); Network and Coverage: UK access tails available (comma separated carriers); Service and Performance: Access bandwidth minimum (Mb/s); Service and Performance: Access bandwidth maximum (Mb/s); Service and Performance: Layer 3 IP VPN (MPLS); Commercial Model: Channel or wholesale route for resellers; Network and Coverage: Owns core network
Exact supporting wording (25 words max, verbatim)
Onecom partner with Virtual1, operators of the UK's most advanced network, Software Defined MPLS
MPLS-483 — Rejected: HPE Aruba Networking
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-483
Confidence
Low
Source URL
https://www.onecom.co.uk/hewlett-packard-enterprise-aruba
Record type
Service page
Checked date
2026-10-02
Source title
HPE Aruba Networking
Published date
Not shown
Reliability tier
1
Source ownership
Provider's own
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Providers: SD-WAN or SASE service page URL; Service and Performance: DDoS protection; Hybrid WAN SD-WAN SASE: Hybrid underlay on one contract (MPLS plus DIA plus broadband); Hybrid WAN SD-WAN SASE: SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other); Hybrid WAN SD-WAN SASE: SD-WAN overlay offered (SD-WAN is a component of SASE); Hybrid WAN SD-WAN SASE: Zero trust network access; Hybrid WAN SD-WAN SASE: Application-aware routing over MPLS; Hybrid WAN SD-WAN SASE: Managed firewall; Hybrid WAN SD-WAN SASE: MPLS to SD-WAN migration service; Hybrid WAN SD-WAN SASE: Secure web gateway or CASB; Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other); Hybrid WAN SD-WAN SASE: Managed SD-WAN; Hybrid WAN SD-WAN SASE: SASE platform offered
Exact supporting wording (25 words max, verbatim)
As an Aruba Partner, Onecom is able to design, deliver and manage Aruba's market-leading SD-WAN and SASE solutions
MPLS-484 — Rejected: UKRN telecommunications
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-484
Confidence
Low
Source URL
https://ukrn.org.uk/sector/telecommunications/
Record type
Regulator or framework record
Checked date
2026-10-02
Source title
UKRN telecommunications
Published date
2026-03-11
Reliability tier
2
Source ownership
Independent public record
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Providers: Ofcom-regulated communications provider
Exact supporting wording (25 words max, verbatim)
Ofcom is responsible for economic regulation (notably fixed telecoms network infrastructure)
MPLS-485 — Rejected: Ethernet Connectivity and WAN
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-485
Confidence
Low
Source URL
https://www.onecom.co.uk/hubfs/Onecom_April2021/PDF/Onecom-Vox-Ethernet-Connectivity-and-WAN-Service-Schedule.pdf
Record type
SLA or service description
Checked date
2026-10-02
Source title
Ethernet Connectivity and WAN
Published date
2021-04
Reliability tier
1
Source ownership
Provider's own
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF service schedule Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Service and Performance: Direct internet access on the same contract; Service and Performance: SLA document URL; Service and Performance: Availability SLA core (% or Not published); Service and Performance: MTTR or repair target (hours or Not published)
Exact supporting wording (25 words max, verbatim)
Service Level Agreement for WAN/MPLS, Ethernet, EFM, DSL/FTTC WAN/MPLS Tails
MPLS-486 — Rejected: General Terms - Business
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-486
Confidence
Low
Source URL
https://www.onecom.co.uk/hubfs/General%20Terms%20-%20Business.pdf
Record type
SLA or service description
Checked date
2026-10-02
Source title
General Terms - Business
Published date
Not shown
Reliability tier
1
Source ownership
Provider's own
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF terms Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Operations and Assurance: Customer portal
Exact supporting wording (25 words max, verbatim)
OneCloud - Onecom's online portal
MPLS-487 — Rejected: ONECOM LIMITED overview
Slug
onecom
Decision
Rejected
Provider
Onecom
Source ID
MPLS-487
Confidence
Low
Source URL
https://find-and-update.company-information.service.gov.uk/company/04031272
Record type
Company record
Checked date
2026-10-02
Source title
ONECOM LIMITED overview
Published date
Not shown
Reliability tier
2
Source ownership
Independent public record
Limitation and notes
Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Companies House Live page check 2026-10-06: not reached (checker stopped early). Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Operations and Assurance: UK-based support; Commercial Model: Billing in GBP
Exact supporting wording (25 words max, verbatim)
Company number 04031272, Onecom House 4400 Parkway, Whiteley, Fareham, Hampshire, PO15 7FJ
MPLS-573 — Accepted: Persons with Significant Control for ONECOM LIMITED
Slug
onecom
Decision
Accepted
Provider
Onecom
Source ID
MPLS-573
Confidence
Medium
Source URL
https://find-and-update.company-information.service.gov.uk/company/04031272/persons-with-significant-control
Record type
Company record
Checked date
2026-10-02
Source title
Persons with Significant Control for ONECOM LIMITED
Published date
Not shown
Reliability tier
2
Source ownership
Independent public record
Limitation and notes
Page-reader wording from the 2026-10-02 re-check, not verbatim. Onecom Technology Group Ltd was formerly Onecom Group Limited (renamed June 2026 per CH). Chain checked: Onecom Ltd -> Onecom Technology Group Ltd -> Solo Bidco Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Providers: Parent or group
Exact supporting wording (25 words max, verbatim)
Onecom Technology Group Limited is the sole person with significant control; ownership of shares 75% or more
MPLS-653 — Accepted: CCS Network Services 3 (RM6116) supplier lists: lots 1a, 4a, 4b, 4c
Slug
onecom
Decision
Accepted
Provider
Onecom
Source ID
MPLS-653
Confidence
Medium
Source URL
https://www.gca.gov.uk/agreements/RM6116/suppliers
Record type
Regulator or framework record
Checked date
2026-10-02
Source title
CCS Network Services 3 (RM6116) supplier lists: lots 1a, 4a, 4b, 4c
Published date
Not shown
Reliability tier
2
Source ownership
Independent public record
Limitation and notes
Page-reader summary of the lot supplier pages; confirm on the live list, then set Decision. Entity listed: ONECOM LIMITED. Seen 1a p2, 4a p1, 4b p3, 4c p2. Method: WebFetch reader summaries of gca.gov.uk lot-supplier pages (all pages of 1a,2a,3a,3b,4a,4b,4c,4d,1b,1c,1d,4e) and cached crowncommercial.gov.uk all-suppliers pages; gca all-suppliers p2+ blocked by robots.txt; supplier matrix .ods (assets.gca.gov.uk) and curl Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study)
None
Named product or service
None
Named customer (case studies only)
None
Sheets and columns this source supports
Operations and Assurance: CCS Network Services 3 (RM6116) supplier
Exact supporting wording (25 words max, verbatim)
ONECOM LIMITED listed