Orange Business

Our Service Level Agreements (SLAs) guarantee 100% site availability and quick issue resolution within five hours. Break-fix and repair commitments are documented (five hour issue resolution on Flexible SD-WAN, "4-hour guaranteed time to repair (GTTR)" on Galerie, "5 hour Guaranteed Time To Repair" on Business VPN), and Orange performs on-site installation. No page reviewed states that firmware upgrades, patching, licence renewals or end-of-life planning are included in the service, so this is graded partial rather than yes.

Native, confirmed directly by name - 'adaptive routing mechanisms' and 'centralized controllers to direct network traffic in an intelligent and efficient manner'

Native, confirmed directly - 'centralized controllers to direct network traffic in an intelligent and efficient manner... to make the most of your network resources'

Native, confirmed directly - 'dynamic bandwidth management' named explicitly

Native, confirmed directly by name - 'wireless options' named explicitly as a supported underlay type

Native, confirmed directly - 'SD-WAN also simplifies cloud connectivity, seamlessly integrating your cloud services with your network' Specific, named hyperscaler cloud on-ramp partnerships weren't itemised by name

Orange Business has invested in 16 global Internet gateways on five continents. These are Orange's own gateways, not a third party's: "These distributed Internet gateways break traffic out closer to the user to eliminate the latency caused by the long physical distances between the user, the gateway and the destination web site." Orange also publishes "400 Points of Presence globally" and operates the Galerie cloud gateway service. Caveat: the security enforcement running in the SASE PoPs is partner technology (Palo Alto Networks, Fortinet), so the gateway estate is Orange's own but the security stack inside it is not.

Orange Business uses its own network to create the digital services of tomorrow. Corroborated by the Galerie statement that "Your sites, traffic and data are not exposed to the public Internet", by the network solutions page claim "#1 Global voice and data network", by "400 Points of Presence globally" and by "global reach covering 220 countries and territories". This is a genuinely international backbone rather than a single-country network.

Native, confirmed directly - 'SD-WAN also simplifies cloud connectivity, seamlessly integrating your cloud services with your network' Specific, named hyperscaler cloud on-ramp partnerships weren't itemised by name

Our Service Level Agreements (SLAs) guarantee 100% site availability and quick issue resolution within five hours. Availability and time-to-repair commitments are published across Flexible SD-WAN, Business VPN ("99.95% site availability" and "5 hour Guaranteed Time To Repair") and Galerie ("Orange Business commits to 100% Galerie availability and 4-hour guaranteed time to repair (GTTR)"). Latency, jitter and loss commitments and change-handling SLAs were not found on the pages reviewed.

Secure Gateway consists of a new-generation firewall at the heart of the service The firewall function is present but the technology belongs to third parties Orange resells and manages. The Secure Gateway page names Fortinet and Palo Alto as its partners, the Fortinet partner page states "Orange Business has chosen Fortinet Secure SD-WAN to enhance the Flexible SD-WAN offering, providing clients of all sizes worldwide with a security-focused solution", and the Palo Alto press release names "Prisma® SASE (Prisma Access + Prisma SD-WAN)". Orange authors the management and service wrapper, not the firewall engine, hence partner_integrated rather than yes.

Native, confirmed directly by name - 'augmenting industry-leading SSE capabilities from partners such as Netskope, Palo Alto, Zscaler, and Fortinet' Specific platform-by-platform packaging detail not itemised

Personalized services fully managed and supervised by our experts 24x7 Corroborated by "Managed Firewall is ISO 20000 certified, and our SOCs are 27001 certified" on the same page, by "24/7/365 continuous monitoring of security systems worldwide" and "3,000+ multi-skilled cybersecurity experts" on the Belgian SASE page, and by "6 Major Service Centers covering all continents" on the network solutions page. Round-the-clock NOC and SOC monitoring is well evidenced; formal root cause analysis ownership and structured service review or change governance are not explicitly stated on the pages reviewed, hence medium confidence.