Can you resell BT Hosted VoIP?
Yes. Netify is an Authorised Partner of BT. Apply to become an Authorised Reseller of BT and earn upfront commissions on BT Cloud Voice Express, BT Cloud Voice and BT Teams Voice. Netify is a Hosted VoIP Reseller because Netify resells BT Cloud Voice and BT Teams Voice.
IT companies, MSPs, telecom providers, connectivity partners and telemarketing agencies looking to add hosted VoIP to a reseller portfolio are the natural fit. The dealer and commission model has a low barrier to entry with no infrastructure investment required.
Commissions for Reselling BT Hosted VoIP are 21 per cent paid on install across sales order value across 36 and 60 month contracts. No joining fees. Zero minimum sales targets. Upgrades, re-signs and new business are all in scope.
What is included in BT Hosted VoIP?
Three products. BT Cloud Voice Express is a digital phone line for small businesses bundled with BT fibre broadband, up to four lines per site. BT Cloud Voice is a full hosted phone system for 5 to 250+ users with three licence tiers and Cisco Webex on the upper tiers. BT Teams Voice adds PSTN calling to Microsoft Teams.
BT Cloud Voice Express keeps the customer phone number for life over IP, supports up to four lines per site, includes a mobile app, voicemail-to-text, call divert and caller display, and ships self-install plug-and-play. Available only bundled with BT fibre broadband on SOGEA or FTTP.
BT Cloud Voice runs standalone on BT broadband or BTnet. Three licence tiers: Basic, Connect, Collaborate. Basic covers hunt groups, automatic call routing, call forward and call transfer. Connect adds three-way calling, voicemail to email and Cisco Webex with 40-minute meetings for up to 100 participants. Collaborate adds full Cisco Webex with 24-hour meeting duration, Webex AI Assistant, dial-in number, real-time transcription and closed captions.
BT Teams Voice adds PSTN calling to Microsoft Teams. The customer needs three subscriptions: a Microsoft 365 Business subscription (Basic, Standard or Premium), a Microsoft Teams Phone subscription (included with E5), and the BT Teams Voice subscription that connects the customer to the PSTN. Resellers benefit from positioning Teams Phone and BT Teams Voice as the upsell for customers already on Microsoft 365.
Cloud Voice Express or Cloud Voice, which variant should a reseller pitch?
Cloud Voice Express for customers with simple voice needs converting from PSTN or Featureline Compact, up to four lines, bundled with SOGEA or FTTP. Cloud Voice for 5 to 250+ users with moderate to advanced voice needs, standalone on BT broadband or BTnet. BT Teams Voice for customers already on Microsoft Teams who need PSTN calling inside Teams.
Cloud Voice has three licence tiers, Cisco Webex on the upper two tiers, call recording, hot desking and CRM integration. It is the right answer when the customer needs a real phone system, not just a line.
BT Teams Voice avoids a separate phone-system rollout for customers standardised on Microsoft 365 and Teams. The reseller does not have to compete with Teams, they extend it. Resellers can cover both traditional hosted VoIP and Teams-native voice under the same BT programme.
Why choose Netify over BT Wholesale direct?
BT Wholesale direct reseller programme typically requires minimum spend commitments often exceeding £250,000 annually. The Netify BT Reseller Programme provides access to BT Hosted VoIP, BT SD-WAN, BT SASE, BT Business Broadband and BTnet Leased Lines with no minimum spend, no targets and upfront commissions.
BT designs, delivers, bills and supports every service sold through the Netify route. The reseller focuses on selling and on the renewal and upgrade relationship. The same Authorised Reseller agreement covers BT Hosted VoIP plus the wider BT Business portfolio, so adjacent connectivity (broadband and BTnet) is in scope from day one.
How does the BT Hosted VoIP reseller model work?
A dealer and commission model. Netify onboards you as a BT Authorised Reseller through the Netify Partner Portal. You introduce and sell BT Cloud Voice Express, BT Cloud Voice and BT Teams Voice. BT designs the solution, delivers the hosted platform, bills the customer and runs ongoing support from a UK-based desk. You earn upfront commissions on install.
The programme supports new business, upgrades and re-signs across the full BT Hosted VoIP portfolio. Resellers can also add the BT Business Broadband reseller programme to package SOGEA, FTTP and leased line connectivity alongside hosted voice on a single partner contract.
Commissions for Reselling BT Hosted VoIP are 21 per cent paid on install across sales order value across 36 and 60 month contracts. The programme supports Cloud Voice add-ons (Auto Attendant, Call Centre ACD, Webex Premium, Call Recording, CRM integrator), Yealink and Poly IP handsets, Yealink W73P DECT, Poly Trio 8300 and Yealink CP925 conference phones, ATAs for analogue devices, and Call Analytics packages (Insight, Report, Report Premier).
BT Hosted VoIP products available to resell
BT Cloud Voice Express (CVE)
A digital phone line for small businesses with simple voice needs. Customers keep their phone number for life (IP voice, not tied to local exchanges). Up to four Cloud Voice Express lines per site. Available only bundled with BT fibre broadband (SOGEA or FTTP). One line type with PAYG or UK Unlimited call plans. Mobile app is the default for PAYG customers. Voicemail is converted to text and sent to the app. Nuisance calls from over 18,000 known numbers are blocked automatically. Self-install, plug-and-play, automated order provision and customer-controlled number porting. Additional line rental from around £8 per month, UK Unlimited package from around £12 per month, connection charge £30 per line.
BT Cloud Voice
A full hosted phone system for 5 to 250+ users, standalone on BT broadband or BTnet. Three licence tiers: Basic, Connect, Collaborate. Basic covers hunt groups, online portal, automatic call routing, call forward and call transfer, with Mon-Fri 8am-6pm support. Connect adds three-way calling, call director, voicemail to email, plus Cisco Webex with 40-minute meetings for up to 100 participants. Collaborate adds full Cisco Webex with 24-hour meeting duration, Webex AI Assistant, dial-in number, real-time transcription and closed captions. Per-user monthly pricing live from 1 April 2026 starts at £10.52 for Basic on a 5-year term and reaches £26.03 for Collaborate on a 1-year term. £100 connection charge (waived with a new BTnet or fibre product).
BT Teams Voice
A hosted VoIP service that adds PSTN calling to Microsoft Teams. A customer needs three subscriptions to use it. First, a Microsoft 365 Business subscription (Basic, Standard or Premium) that provides the Teams platform. Second, a Microsoft Teams Phone subscription that unlocks the Teams voice features (included with the E5 package). Third, the BT Teams Voice subscription that connects the customer to the PSTN and provides domestic and international calling. Resellers benefit from positioning Teams Phone and BT Teams Voice as the natural upsell for customers already on Microsoft 365.
Cloud Voice add-ons
Chargeable site add-ons include Auto Attendant (£8 per month), Call Centre ACD (£14), Hunt Group Plus (£4) and Call Centre ACD Plus (£4). Chargeable user add-ons include Webex Premium (£14, Collaborate only), Busy Lamp Field (50p), Call Recording at £2 to £7 depending on retention from 1 to 7 years, CRM integrator (£3), CRM Lite (50p), Fax messaging (50p), Hot Desking host and guest (80p each), Receptionist Console (£15) and Receptionist Small Business (£8).
Call Analytics (Insight, Report, Report Premier)
Three Call Analytics packages with dashboards, scheduled reports, live wallboards and real-time call monitoring. Insight covers 12 months of call data with 15-minute updates. Report adds 5 years of data, custom reports, scheduled emails and cost-centre breakdowns. Report Premier adds live queue and agent data, shift planning, customisable wallboards and end-user console access. Pricing per endpoint, supervisor, insight, my-console and view-agent licence from 30p to £25.
IP handsets and devices
Yealink T31G entry handset (£75), T43U (£100), T46U colour handset (£150), T48U touchscreen (£200) and T54W with Wi-Fi and Bluetooth (£200). Yealink W73P DECT solution with W70B base station and W73H handset (£100), W73H additional handset (£75). Poly VVX 250 (£100) and Poly VVX 450 (£150). Conference phones: Poly Trio 8300 (£375 plus £75 PSU) and Yealink CP925 (£500 including PSU). Multi-port ATAs for 4, 8 or 24 analogue ports between £350 and £1,350 for sites that cannot move to structured cabling.
Resellers can also add the BT Business Broadband reseller programme to package SOGEA, FTTP and leased line connectivity alongside hosted voice on a single partner contract.
Commercial model
Commissions for Reselling BT Hosted VoIP are 21% paid on install across sales order value across 36/60 month contracts.
BT Hosted VoIP portfolio at a glance
| Product | Aimed at | Users per customer | Licence tiers | Underlying connectivity | Commission basis |
|---|---|---|---|---|---|
| BT Cloud Voice Express | Small businesses with simple voice needs, converting from PSTN or Featureline Compact | Up to 4 lines per site | One line type (PAYG or UK Unlimited) | Bundled with SOGEA or FTTP only | 21% paid on install, across sales order value, on 36 and 60 month contracts |
| BT Cloud Voice | Moderate to advanced voice needs, traditional phone-system replacement | 5 to 250+ | Basic, Connect, Collaborate | Standalone on BT broadband or BTnet | Same as above |
| BT Teams Voice | Customers standardised on Microsoft Teams who need PSTN calling | Per-user subscription | BT Teams Voice + Teams Phone + M365 | Customer connectivity + Microsoft 365 | Same as above |
Netify versus BT Wholesale direct
| Factor | Netify BT Reseller | BT Wholesale direct |
|---|---|---|
| Minimum spend | No minimum spend | Typically exceeds £250,000 annually |
| Targets | Zero minimum sales targets | Volume commitments by partner tier |
| Joining fees | No joining fees | Partner Plus tier programme |
| Operational burden | Low. BT designs, delivers, bills and supports | Higher. Partner manages more of the stack |
| Commission | 21% on install, across sales order value, on 36/60 month contracts | Pricing varies by partner tier, service mix, volume and geography |
| Best for | IT companies, MSPs, telecom providers and connectivity partners seeking fast entry into hosted VoIP reselling | Established resellers with substantial existing voice business and nationwide service demand |
Glossary
- BT Cloud Voice Express (CVE)
- A digital phone line for small businesses bundled with BT fibre broadband. Up to four lines per site. Available only with SOGEA or FTTP. The IP voice replacement for PSTN lines and Featureline Compact, sold one line type with PAYG or UK Unlimited call plans.
- BT Cloud Voice
- A full hosted phone system for 5 to 250+ users, standalone on BT broadband or BTnet. Three licence tiers: Basic, Connect, Collaborate. Cisco Webex on Connect and Collaborate. Per-user monthly pricing live from 1 April 2026 starts at £10.52 for Basic on a 5-year term.
- BT Teams Voice
- A hosted VoIP service that adds PSTN calling to Microsoft Teams. The customer needs a Microsoft 365 Business subscription, a Microsoft Teams Phone subscription and the BT Teams Voice subscription to use it.
- Cisco Webex
- Voice, video conferencing, file sharing, scheduled meetings and a Personal Meeting Room. Included on BT Cloud Voice Connect (40-minute meetings, up to 100 participants) and Collaborate (24-hour meetings, AI Assistant, real-time transcription, closed captions).
- PSTN switch-off
- The BT programme to retire the analogue telephone network. UK businesses on PSTN, ADSL, FTTC, ISDN2e or ISDN30 must migrate to digital alternatives, primarily SoGEA, FTTP and Cloud Voice Express.
- Tech-check
- The pre-sales connectivity check required before pitching BT Cloud Voice Express. Minimum 2.5 Mbps download speed required at the customer site.
- Authorised Partner of BT
- A company holding a direct contractual relationship with BT to sell, support and onboard channel partners. Netify has held BT Authorised Partner status since 2012.
- Authorised Reseller of BT
- A company that has joined an Authorised Partner reseller programme and sells BT services on a commission basis. Netify recruits Authorised Resellers of BT.
- Dealer model
- A commission-based reseller model where BT owns the service contract and the reseller earns upfront commission paid on install. No infrastructure investment required.
- Call Analytics (Insight, Report, Report Premier)
- Three BT Cloud Voice Call Analytics packages. Insight covers 12 months of call data with 15-minute updates. Report adds 5 years of data, custom reports, scheduled emails and cost-centre breakdowns. Report Premier adds live queue and agent data, shift planning and customisable wallboards.
Frequently asked questions
What is BT Hosted VoIP?
BT Hosted VoIP covers three products: BT Cloud Voice Express (a digital phone line bundled with BT fibre broadband for small businesses), BT Cloud Voice (a full hosted phone system for 5 to 250+ users with three licence tiers and Cisco Webex), and BT Teams Voice (PSTN calling inside Microsoft Teams).
Can Netify help me become a Hosted VoIP Reseller?
Yes. Netify is an Authorised Partner of BT, so reselling BT Cloud Voice Express, BT Cloud Voice and BT Teams Voice through Netify makes you a Hosted VoIP Reseller of one of the largest UK hosted voice providers. Resellers inherit BT vendor relationships, including Cisco Webex, Yealink, Poly, Jabra and Microsoft, without needing direct vendor contracts.
How do I become a BT Hosted VoIP reseller?
Apply to the Netify BT Reseller Programme. The dealer model lets you start selling BT Cloud Voice Express, BT Cloud Voice and BT Teams Voice immediately with no infrastructure investment. BT designs, delivers, bills and supports the service. You earn upfront commissions on every sale, upgrade and re-sign.
How much commission do Hosted VoIP resellers earn with Netify?
Commissions for Reselling BT Hosted VoIP are 21 per cent paid on install across sales order value across 36 and 60 month contracts.
Do I need technical certifications to resell BT Hosted VoIP?
No. The dealer and commission model means BT designs, delivers and supports the service. You focus on selling. Pre-sales support, solution-design input and sector-specific buying knowledge are available through Netify as part of the programme.
What connectivity does BT Hosted VoIP require?
BT Cloud Voice Express is bundled with BT SOGEA or FTTP broadband. BT Cloud Voice runs standalone on BT broadband or BTnet Leased Lines. BT Teams Voice uses the customer existing connectivity alongside Microsoft 365 and Microsoft Teams Phone subscriptions. Tech-check is required before pitching Cloud Voice Express, with a minimum 2.5 Mbps download speed.
Which call plans are available on BT Cloud Voice?
UK call plans include PAYG, UK Sharer plans from 500 to 60,000 minutes, UK Unlimited at £10.47 per user per month, BT Cloud Voice SIP UK Unlimited at £14.50 per channel, and BT Cloud Voice UK Unlimited v2 at £11.81 per user. International call plans include PAYG and International Sharer plans from 100 to 10,000 minutes. Pricing live from 1 April 2026.
Which handsets does BT supply?
Yealink T31G (£75), T43U (£100), T46U (£150), T48U (£200) and T54W (£200). Yealink W73P DECT solution (£100). Poly VVX 250 (£100) and VVX 450 (£150). Conference phones: Poly Trio 8300 (£450 including PSU) and Yealink CP925 (£500). BT ATA for analogue devices (£110) and multi-port ATAs for 4 to 24 ports.
Who handles the customer relationship after the sale?
BT. BT owns the service contract, provisioning, ongoing voice operations, training and billing. The reseller remains the commercial relationship holder for renewals, upgrades and new lines.
Resell BT Hosted VoIP with Netify
Apply to the Netify BT Reseller Programme. Upfront commissions on BT Cloud Voice Express, BT Cloud Voice, BT Teams Voice, handsets, call plans and call analytics. BT Authorised Partner since 2012. Visit the main reseller hub for the programme overview.
Apply now