Evidence finding
Proactive performance monitoring, automated patching and updates, optimisation reviews, and ongoing capacity planning make up BT's lifecycle management commitments for this product. A claim of zero unplanned downtime sits alongside these. That downtime claim reads more like an aspiration than an actual SLA figure, given there's no numeric uptime guarantee attached to it.
What the buyer should do
Use this confirmed finding as a baseline, then require BT to state how it applies to the proposed design for your estate.
This procurement action is Netify guidance. The evidence finding above remains Harry Yelland's sourced research.
Source notes
How to use this record
This is one finding from Netify's BT Managed SD-WAN and SASE evidence databank. The confidence label, source notes and review date stay attached so buyers and automated systems can distinguish confirmed evidence from uncertainty.
Research by Harry Yelland. Reviewed by Robert Sturt. Served from the live published database.