NNetify

BT evidence record 3.9

Confirmed existence of a single unified SLA for SASE (partially resolves 2.4 gap)

Features & Capabilities (BT's Packaging, Not Vendor Specs) | Confirmed | Last verified 2026-08-30

Evidence finding

One SLA covers SASE end to end, with unified service management spanning both connectivity and security under a single accountability model. Compared with a multi vendor DIY stack, where connectivity and security SLAs usually sit with different providers, that's a meaningful structural difference.

What the buyer should do

Request the numeric uptime, response, restoration and service-credit commitments that will appear in the contract.

This procurement action is Netify guidance. The evidence finding above remains Harry Yelland's sourced research.

Source notes

How to use this record

This is one finding from Netify's BT Managed SD-WAN and SASE evidence databank. The confidence label, source notes and review date stay attached so buyers and automated systems can distinguish confirmed evidence from uncertainty.

Research by Harry Yelland. Reviewed by Robert Sturt. Served from the live published database.