Evidence finding
BT's current SASE page states explicitly: 'Single SLA: a single SLA and unified service management cover both connectivity and security.' This confirms BT does commit to ONE combined SLA spanning both the SD-WAN/connectivity layer and the security (SSE) layer, rather than separate SLAs per component - a genuine differentiator versus a multi-vendor DIY stack. However, no numeric uptime percentage, response time, or credit structure is published alongside this claim, so the gap flagged at 2.4 (concrete SLA figures) is only partially resolved.
Source notes
How to use this record
This is one finding from Netify's BT Managed SD-WAN and SASE evidence databank. The confidence label, source notes and review date stay attached so buyers and automated systems can distinguish confirmed evidence from uncertainty.
Research by Harry Yelland. Reviewed by Robert Sturt. Served from the live published database.