NTT DATA

Customers have the option to self-manage via a web portal or NTT can offer managed services. The published wording describes an either/or choice (customer self-manages via portal, OR NTT manages) rather than an explicitly shared-responsibility co-managed model. The NTT DATA/Cisco managed SASE brochure describes people-augmented, technology-augmented and hybrid operating models, which implies shared operation, but no page reviewed states which policy or change rights the customer retains. Graded partial rather than yes for that reason.

Native, confirmed directly and with genuine specificity - 'Move from outdated, end-of-life infrastructure to a modern, scalable network - with a tailored roadmap built around your current environment and future needs'

NTT's Infrastructure Management Services provide full life cycle: architecture, design, implementation, upgrades, and full proactive 24×7 management of a customer's global network and security infrastructure. Quote uses a multiplication sign in 24×7 as printed on the page. Upgrades and full lifecycle management are stated as part of the service. The NTT DATA/Cisco SASE brochure adds decommissioning and refresh to the same lifecycle. Hardware replacement and end-of-life planning are not named in those exact terms.

NTT DATA and Cisco describe an encrypted SD-WAN customer deployment and their managed SD-WAN services. NTT DATA documents an encrypted SD-WAN deployment with Cisco and managed services using Viptela/Meraki. Evidence establishes this delivery option, not every NTT platform or UK site availability.

Native, confirmed directly by name - SD-WAN networks 'can use additional resources to adapt to changes in demand and prioritize business-critical traffic'

Unrivaled performance and connectivity options: MPLS, Ethernet, Local Internet, Broadband, LTE/4G in over 190 countries. LTE/4G is named as a supported transport option alongside MPLS, Ethernet, internet and broadband. 5G is not named on the SD-WAN service page, the platform page or the security page, and no page reviewed mentions SIM management or signal monitoring. NTT DATA does market a separate Private 5G service, but that is a private cellular network offering rather than evidence of 5G WAN transport in the SD-WAN service, so it is not used to lift this grade.

Secure Web Gateways located at 75+ globally distributed Local Cloud Centers (LCCs) closer to client locations to protect customers from Internet threats. The Local Cloud Centers are NTT's own distributed infrastructure delivering secure web gateway enforcement as a cloud service, which meets the definition of vendor-operated shared gateways. Separately the page describes optimised connectivity to AWS, Azure and Oracle Cloud, but per the definition that cloud onramp capability is not counted as evidence here. The security functions enforced at these gateways may use partner technology, which is graded separately under sse_layer_ownership.

Our dual-stack Tier-1 Global IP Network spans the Americas, Asia, Europe and Oceania on a single autonomous system number (AS2914). NTT owns and operates a Tier 1 global IP backbone under AS2914 spanning four continents, and publishes contractual inter-region latency, loss and jitter figures for it, which is the strongest form of evidence for this field. Caveat: this is the Global IP Network transit product; none of the SD-WAN or SASE pages reviewed states that SD-WAN inter-region traffic is carried on AS2914 by default rather than over the public internet.

The Global IP Network Backbone will be available to the customer free of Network Outages 100% of the time. NTT publishes a contractual SLA for its Global IP Network covering availability, region-by-region latency, packet loss (average monthly not exceeding 0.1%) and jitter. Confidence is medium because this SLA document covers the IP backbone product; no published SLA percentage or response and change-handling commitment specific to the managed SD-WAN or managed SASE service was located on the pages reviewed.

Native, via the confirmed Managed Network Security product line and the confirmed underlying platform partnerships

Native, confirmed directly and with genuine specificity - 'zero trust, identity-level security to strengthen the protection of enterprise digital resources and IT applications, no matter where employees access them'

Native, confirmed directly and with genuine specificity - 'Full-stack observability that gives you real-time visibility and analytics for faster resolution and enhanced end-user experiences' A distinctly-branded DEM product name wasn't itemised

NTT's SD-WAN Services are managed by world-class Global Operations Centers that perform 24×7 predictive modeling, monitoring and management Quote uses a multiplication sign in 24×7 as printed on the page. NTT states 24x7 proactive monitoring and management from Global Operations Centers acting as a single point of contact, and the NTT DATA/Cisco brochure states that its ISO-certified operations and ITIL-aligned processes ensure service excellence in all areas, which implies formal change governance. Confidence is medium because no page reviewed explicitly commits to owning incidents through to root cause analysis or to structured periodic service reviews; NTT DATA's SPEKTRA platform page references AI-based root cause analysis as a platform feature but that wording was not independently verified as a contractual service commitment.