Comcast Business (Masergy)
Harry Yelland’s research · 2026-10-06 · Live research database · 2026-10-06.1
Original research wording and source decisions. Partial evidence is not confirmed capability; rejected sources do not support a claim. Research notes and workbook instructions are source material, not buyer instructions.
Research status: In progress
Editorial
- Slug
- comcast-business-masergy
- Notes
- Final copy from article draft of 2026-10-06
- Provider
- Comcast Business (Masergy)
- Reviewed by
- Harry Yelland
- Best for (20 words max)
- Global estates already using Comcast Business or Masergy, with UK scope to be confirmed.
- Review date (YYYY-MM-DD)
- 2026-10-06
- Strength 1 (25 words max)
- Describes native MPLS technology and a software-defined core connecting sites through Comcast PoPs.
- Strength 2 (25 words max)
- Names Cisco Meraki for SD-WAN.
- Strength 3 (25 words max)
- Owns its core, evidenced from terms documents.
- Weakness 1 (25 words max)
- The documents found are US enterprise terms with no UK entity or UK scope.
- Weakness 2 (25 words max)
- The London and Slough hubs come from a 2017 SLA, not a current map.
- Weakness 3 (25 words max)
- No satellite access, UK-based support or performance targets were found.
- Buyer size fit (comma separated: Large global enterprise, Mid-market, Small business)
- Large global enterprise
- Verdict (40 words max; must include one figure from the fact sheets and the review month)
- Netify would not shortlist Comcast Business (Masergy) for UK MPLS without UK evidence: the MPLS terms found are US documents and its London and Slough hubs date from 2017. Ask for UK scope. Reviewed October 2026.
Providers
- Slug
- comcast-business-masergy
- Notes
- Legal name and number are a Companies House name match only. Contracting entity, parent, type, URLs and Ofcom status not yet reviewed. Check whether UK customers contract with this entity or with a Comcast entity. Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): The earlier sources (UCaaS call forwarding pages, white paper) now redirect to a Comcast Business transition page with portal links (isc.masergy.com). The SD-WAN page (business.comcast.com) says managed and co-managed SD-WAN in 100 countries, with no UK detail. A Secure Network Edge product attachment gives US and Canada figures only. Cells filled on 2026-10-02 from the outside research pass are Partial unless the re-check confirmed them. Not found means the pass searched and saw nothing, not that it does not exist. Verify each against its source row, then set Decision. Second research pass 2026-10-02, page-reader summaries: SD-WAN or SASE service page URL: value shown with caveat. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. Scope is US site; UK s Fourth research pass 2026-10-02, page-reader summaries: MPLS or IP VPN service page URL: value entered. Comcast Enterprise terms PDF (US Comcast entity, not a UK entity). Names MPLS as the basis of SDN Services. No UK-specific MPLS page found. Title mism | Left In progress 2026-10-06: only US documents found; UK pages redirect.
- Website
- https://www.masergy.com
- Provider
- Comcast Business (Masergy)
- Provider type
- Managed service provider or aggregator
- Parent or group
- Comcast Corporation (current corporate PSC, Companies House)
- Research status
- In progress
- Supporting source IDs
- MPLS-187, MPLS-218, MPLS-439, MPLS-440, MPLS-764, MPLS-820
- Companies House number
- 04170863
- Registered office country
- United Kingdom
- Exclusion reason (if Excluded)
- Not recorded
- Cells still To review (formula)
- =COUNTIF(C30:Q30,"To review")
- MPLS or IP VPN service page URL
- https://business.comcast.com/~/media/business_comcast_com/PDFs/Terms-and-Conditions---Enterprise/2024%20Terms%20and%20Conditions%20ENT/Masergy%20SDN%20Services%20PSA%20V%201%20012924.pdf
- SD-WAN or SASE service page URL
- https://business.comcast.com/enterprise/products-services/sd-wan
- UK contracting entity confirmed
- Partial
- Legal entity name (Companies House)
- Masergy Communications UK Limited
- Ofcom-regulated communications provider
- Partial
- Year MPLS or IP VPN service first offered (if published)
- Not published
Sector Evidence
- Slug
- comcast-business-masergy
- Notes
- Not recorded
- Provider
- Comcast Business (Masergy)
- Education: UK case
- No
- Healthcare: UK case
- No
- Supporting source IDs
- None recorded
- Manufacturing: UK case
- No
- Education: evidence status
- Not found
- Financial services: UK case
- No
- Healthcare: evidence status
- Not found
- Energy and utilities: UK case
- No
- Manufacturing: evidence status
- Not found
- Professional services: UK case
- No
- Retail and e-commerce: UK case
- No
- Cells still To review (formula)
- =COUNTIF(C30:X30,"To review")
- Hospitality and leisure: UK case
- No
- Transport and logistics: UK case
- No
- Financial services: evidence status
- Not found
- Energy and utilities: evidence status
- Not found
- Government and public sector: UK case
- No
- Professional services: evidence status
- Not found
- Retail and e-commerce: evidence status
- Not found
- Hospitality and leisure: evidence status
- Not found
- Transport and logistics: evidence status
- Not found
- Government and public sector: evidence status
- Not found
Commercial Model
- Slug
- comcast-business-masergy
- Notes
- Outside-pass details, unverified (Partial or Not found entered from them): Billing in GBP: UK entity.
- Provider
- Comcast Business (Masergy)
- Billing in GBP
- Partial
- Supporting source IDs
- MPLS-441, MPLS-442
- Cells still To review (formula)
- =COUNTIF(C30:L30,"To review")
- Minimum term (months or Not published)
- Not published
- Channel or wholesale route for resellers
- Not found
- Pricing published (never record a price)
- Quote only
- Excess construction charges policy published
- Not found
- Contract terms offered (comma separated months)
- Not published
- Install lead time published (weeks or Not published)
- Not published
- Public-sector frameworks available through (comma separated)
- None found on the RM6116, HSCN or G-Cloud registers checked
Network and Coverage
- Slug
- comcast-business-masergy
- Notes
- Module 2: the SLA is dated 2017 and its London and Slough entries are latency hubs. Attributions here belong to Comcast Business, not the UK Masergy entity.
- 24x7 NOC
- Not found
- Provider
- Comcast Business (Masergy)
- UK-based NOC
- Not found
- Coverage: Europe
- Partial
- Owns core network
- Proven
- Supporting source IDs
- MPLS-686, MPLS-687
- Coverage: Asia Pacific
- Partial
- Coverage: Latin America
- Partial
- Coverage: North America
- Partial
- Coverage: China mainland
- Partial
- Cells still To review (formula)
- =COUNTIF(C30:X30,"To review")
- NOC locations (comma separated)
- Not found
- UK PoP cities (comma separated)
- London, Slough (hub locations in a 2017 SLA, not a PoP list)
- Coverage: Middle East and Africa
- Not found
- Countries with on-net PoPs (list)
- Not published
- Countries with on-net PoPs (count)
- Not published
- NOC count (integer or Not published)
- Not published
- Core network description (25 words max)
- Native MPLS technology and a software-defined core network connect service locations through Comcast PoPs.
- UK PoP count (integer or Not published)
- Not published
- On-net UK data centres (comma separated)
- Not found
- Global PoP count (integer or Not published)
- Not published
- UK access tails available (comma separated carriers)
- Not found
- Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner)
- Partial
Hybrid WAN SD-WAN SASE
- Slug
- comcast-business-masergy
- Notes
- Second research pass 2026-10-02, page-reader summaries: SD-WAN overlay offered (SD-WAN is a compon: recorded as Partial. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. Not confirmed for UK. | SD-WAN platforms offered (comma separated:: value shown with caveat. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. Only Meraki named by r | Managed SD-WAN: recorded as Partial. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. UK scope not shown. | MPLS to SD-WAN migration service: recorded as Partial. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. No dedicated migration Fourth research pass 2026-10-02, page-reader summaries: Hybrid underlay on one contract (MPLS plus: recorded Partial. The SDN PSA says customers must order underlay from Comcast with the service unless pre-existing underlay is used, which supports a single order path
- Provider
- Comcast Business (Masergy)
- Managed SD-WAN
- Partial
- Managed firewall
- Not found
- Co-managed option
- Not found
- SASE platform offered
- Not found
- Supporting source IDs
- MPLS-764, MPLS-821
- Zero trust network access
- Not found
- Secure web gateway or CASB
- Not found
- Cells still To review (formula)
- =COUNTIF(C30:Q30,"To review")
- MPLS to SD-WAN migration service
- Partial
- Application-aware routing over MPLS
- Not found
- Security operations centre or managed detection
- Not found
- SD-WAN overlay offered (SD-WAN is a component of SASE)
- Partial
- Hybrid underlay on one contract (MPLS plus DIA plus broadband)
- Partial
- SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other)
- Not published
- SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other)
- Cisco Meraki
Service and Performance
- IPv6
- Not found
- Slug
- comcast-business-masergy
- Notes
- Register check 2026-10-02 (page-reader summaries, not verbatim): MEF 3.0 per press releases (register unreadable): CE not seen; SD-WAN 2020-03-18: Comcast Business among first four MEF 3.0 SD-WAN providers; SASE 2024-10-29: Comcast Business listed in SASE servic; AWS Direct Connect partner list: Multiple locations Americas/Europe/Asia. Fourth research pass 2026-10-02, page-reader summaries: Layer 3 IP VPN (MPLS): recorded Partial. Second document, Masergy SD-WAN PSA v2.0 (https://business.comcast.com/~/media/business_comcast_com/PDFs/Terms-and-Conditions---Enterprise/2024%20Term | Ethernet access: recorded Partial. Handoff to customer equipment, not an Ethernet access circuit. US Comcast terms. UK not shown. | FTTP or broadband access: recorded Partial. Underlay for SD-WAN. DOCSIS is a US cable network, so on-net coverage is not UK. Quote slightly over 25 words if counted with lead-in; trimmed to the | 4G or 5G backup: recorded Partial. Product is SD-WAN underlay, not MPLS access. Comcast US terms, UK not shown.
- Provider
- Comcast Business (Masergy)
- Multicast
- Not found
- 4G or 5G backup
- Partial
- DDoS protection
- Not found
- Ethernet access
- Partial
- SLA document URL
- Not published
- Satellite access
- Not found
- Any-to-any topology
- Not found
- Layer 2 VPLS or E-LAN
- Not found
- Layer 3 IP VPN (MPLS)
- Partial
- Supporting source IDs
- MPLS-641, MPLS-820, MPLS-821
- Hub-and-spoke topology
- Not found
- FTTP or broadband access
- Partial
- Internet breakout at PoP
- Not found
- Service credits published
- Not found
- Jitter (ms or Not published)
- Not published
- Access bandwidth maximum (Mb/s)
- Not published
- Access bandwidth minimum (Mb/s)
- Not published
- Cells still To review (formula)
- =COUNTIF(C30:AI30,"To review")
- CoS marking honoured end to end
- Not found
- Packet loss (% or Not published)
- Not published
- Point-to-point Ethernet (E-Line)
- Not found
- Cloud on-ramp: AWS Direct Connect
- Partial
- Cloud on-ramp: Azure ExpressRoute
- Not found
- Diverse routing or dual parenting
- Not found
- MEF 3.0 Carrier Ethernet certified
- Not found
- Cloud on-ramp: Google Cloud Interconnect
- Not found
- Availability SLA core (% or Not published)
- Not published
- Direct internet access on the same contract
- Not found
- QoS classes offered (count or Not published)
- Not published
- MTTR or repair target (hours or Not published)
- Not published
- Latency UK core round trip (ms or Not published)
- Not published
- Availability SLA access with resilience (% or Not published)
- Not published
Operations and Assurance
- Slug
- comcast-business-masergy
- Notes
- Register check 2026-10-02 (page-reader summaries, not verbatim): RM6116: not on any lot supplier list read (full all-suppliers list not readable); No Masergy or Comcast entry in any lot list. Method: WebFetch reader summaries of gca.gov.uk lot-supplier pages (all pag. Second research pass 2026-10-02, page-reader summaries: Customer portal: recorded as Partial. Portal link seen on the Comcast Business Masergy page. Portal itself not opened. Which countries it serves not shown.
- ISO 9001
- Not found
- Provider
- Comcast Business (Masergy)
- ISO 22301
- Not found
- ISO 27001
- Not found
- API access
- Not found
- G-Cloud listed
- Not found
- HSCN compliant
- Not found
- Customer portal
- Partial
- UK-based support
- Not found
- Proactive monitoring
- Not found
- SC-cleared engineers
- Not found
- Cyber Essentials Plus
- Not found
- Monthly SLA reporting
- Not found
- Supporting source IDs
- MPLS-765
- PSN connectivity compliance
- Not found
- Cells still To review (formula)
- =COUNTIF(C30:T30,"To review")
- Change management process published
- Not found
- CCS Network Services 3 (RM6116) supplier
- Not found
- Regulatory notices or published enforcement in last three years (text or None found)
- None found (outside-pass search with no source URL; check the Ofcom enforcement register)
Supporting records
MPLS-187 — Accepted: Companies House: Masergy Communications Uk Limited
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-187
- Confidence
- Medium
- Source URL
- https://find-and-update.company-information.service.gov.uk/search/companies?q=masergy+communications
- Record type
- Company record
- Checked date
- 2026-10-01
- Source title
- Companies House: Masergy Communications Uk Limited
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Companies House search result. Trading name to legal entity match made on the name only, so confirm the contracting entity from the provider terms. Wording captured through a page-reader summary on 2026-10-01. Confirm verbatim on the page, then set Decision. Check whether UK customers contract with this entity or with a Comcast entity. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- Not recorded
- Named product or service
- Not recorded
- Named customer (case studies only)
- Not recorded
- Sheets and columns this source supports
- Providers: Legal entity name; Companies House number; Registered office country
- Exact supporting wording (25 words max, verbatim)
- MASERGY COMMUNICATIONS UK LIMITED
MPLS-218 — Accepted: MASERGY COMMUNICATIONS UK LIMITED persons with significant control
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-218
- Confidence
- Medium
- Record type
- Company record
- Checked date
- 2026-10-01
- Source title
- MASERGY COMMUNICATIONS UK LIMITED persons with significant control
- Published date
- 2021-10-07
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Scope: Corporate PSC. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Parent or group
- Exact supporting wording (25 words max, verbatim)
- Comcast Corporation, Ownership of voting rights - 75% or more
MPLS-439 — Accepted: CIO White Paper 2022
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-439
- Confidence
- Low
- Record type
- SLA or service description
- Checked date
- 2026-10-02
- Source title
- CIO White Paper 2022
- Published date
- 2022-09
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF white paper Live page check 2026-10-06: supports a weaker or differently scoped claim. Read via redirect to business.comcast.com/masergy; 2022 white paper; claimed 'consolidated solution' wording not found. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Provider type
- Exact supporting wording (25 words max, verbatim)
- Masergy has a consolidated solution addressing each of these demands
MPLS-440 — Accepted: UKRN telecommunications
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-440
- Confidence
- Low
- Record type
- Regulator or framework record
- Checked date
- 2026-10-02
- Source title
- UKRN telecommunications
- Published date
- 2026-03-11
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: supports a weaker or differently scoped claim. UKRN sector page on Ofcom generally; does not name Masergy. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: Ofcom-regulated communications provider
- Exact supporting wording (25 words max, verbatim)
- Ofcom is responsible for economic regulation (notably fixed telecoms network infrastructure)
MPLS-441 — Rejected: Call Forwarding Always
- Slug
- comcast-business-masergy
- Decision
- Rejected
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-441
- Confidence
- Low
- Source URL
- https://www.masergy.com/unified-communications/cisco-webex/features/call-forwarding-always
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Call Forwarding Always
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page does not support the claim. Redirects to business.comcast.com/masergy; page is a call-forwarding feature page with no published pricing. Decision 2026-10-06: Rejected (page does not support the claim).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Commercial Model: Pricing published (never record a price)
- Exact supporting wording (25 words max, verbatim)
- Stay connected with Masergy's Call Forwarding Always
MPLS-442 — Accepted: MASERGY COMMUNICATIONS UK LIMITED overview
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-442
- Confidence
- Low
- Record type
- Company record
- Checked date
- 2026-10-02
- Source title
- MASERGY COMMUNICATIONS UK LIMITED overview
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Companies House Live page check 2026-10-06: supports a weaker or differently scoped claim. Companies House confirms Masergy Communications UK Limited 04170863 active; registered office is 5 Churchill Place E14 5HU, not 1 Canada Square; no GBP billing or support evidence. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Commercial Model: Billing in GBP
- Exact supporting wording (25 words max, verbatim)
- Company number 04170863, 1 Canada Square, London, E14 5HU
MPLS-641 — Accepted: AWS Direct Connect partner list: Masergy
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-641
- Confidence
- Medium
- Record type
- Other
- Checked date
- 2026-10-02
- Source title
- AWS Direct Connect partner list: Masergy
- Published date
- Not shown
- Reliability tier
- 2
- Source ownership
- Independent public record
- Limitation and notes
- Vendor partner list, group or global brand (not the UK registered entity). Locations: Multiple locations Americas/Europe/Asia. Group brand Masergy; UK locations unclear; one fetch said not listed. Shell cannot reach aws.amazon.com (proxy rejected); WebFetch reader summaries of the partners page, which differed between two fetches (KCOM/hSo/Masergy 'not listed' in o Decision 2026-10-06: Needs review (scope or date limitation in the note (entity, geography, product, age or access)). Live page check 2026-10-06: supports a weaker or differently scoped claim. AWS list shows Masergy under Ireland and Frankfurt among others, global and not UK-specific; fetch gave only checkmark entries. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: Cloud on-ramp: AWS Direct Connect
- Exact supporting wording (25 words max, verbatim)
- Masergy listed: Multiple locations Americas/Europe/Asia
MPLS-686 — Accepted: Module 2 check: CMB-01
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-686
- Confidence
- Medium
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Module 2 check: CMB-01
- Published date
- 2026-10-02
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02: confirmed. Comcast SDN Services terms (MPLS). Publication date not shown (April 2026 folder). Only US PoP selection mentioned; no UK PoP count. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Network and Coverage: Owns core network; Network and Coverage: Core network description (25 words max)
- Exact supporting wording (25 words max, verbatim)
- Comcast's native MPLS technology and software-defined core network ("Core Network")
MPLS-687 — Accepted: Module 2 check: CMB-02
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-687
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Module 2 check: CMB-02
- Published date
- 2026-10-02
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02: partial. SLA last revised 20 Sep 2017 (old). Table is hub locations for latency measurement, not proven PoP list or data centres. Original masergy.com URL redirects to a login page. Live page check 2026-10-06: only a paraphrase was returned. Fetch result gave table entries LONG Slough and LONI London as UK locations in the Masergy SLA PDF; no verbatim row text. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Network and Coverage: UK PoP cities (comma separated)
- Exact supporting wording (25 words max, verbatim)
- LONI London; LONG Slough
MPLS-764 — Accepted: SD-WAN Solutions | Comcast Business
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-764
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- SD-WAN Solutions | Comcast Business
- Published date
- 2025/2026 (reader summary, not exact)
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02, not verbatim. Comcast Business (Masergy). The pages found are on business.comcast.com, the US Comcast Business site, not a UK Masergy entity. Scope is US site; UK scope not shown. Live page check 2026-10-06: supports a weaker or differently scoped claim. US-focused page naming only Cisco Meraki; managed SD-WAN offered as fully managed, co-managed or hybrid; no overlay or migration wording. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: SD-WAN or SASE service page URL; Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other); Hybrid WAN SD-WAN SASE: SD-WAN overlay offered (SD-WAN is a component of SASE); Hybrid WAN SD-WAN SASE: MPLS to SD-WAN migration service; Hybrid WAN SD-WAN SASE: Managed SD-WAN
- Exact supporting wording (25 words max, verbatim)
- Software Defined Wide Area Network (SD-WAN) is a modern technology that simplifies and optimizes the management of your WAN
MPLS-765 — Rejected: Service Control Portal (linked from business.comcast.com/masergy)
- Slug
- comcast-business-masergy
- Decision
- Rejected
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-765
- Confidence
- Low
- Source URL
- https://isc.masergy.com/
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Service Control Portal (linked from business.comcast.com/masergy)
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02, not verbatim. Portal link seen on the Comcast Business Masergy page. Portal itself not opened. Which countries it serves not shown. Live page check 2026-10-06: page could not be read by the fetch tool. Fetch returned only a Comcast Business title with no portal content; not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Operations and Assurance: Customer portal
- Exact supporting wording (25 words max, verbatim)
- Service Control Portal (reader summary of link list)
MPLS-820 — Accepted: Masergy SDN Services Product Specific Attachment (reader summary titled it Masergy Secure Network Edge ver. 1)
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-820
- Confidence
- High
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Masergy SDN Services Product Specific Attachment (reader summary titled it Masergy Secure Network Edge ver. 1)
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02, not verbatim. Comcast Enterprise terms PDF (US Comcast entity, not a UK entity). Names MPLS as the basis of SDN Services. No UK-specific MPLS page found. Title mismatch in reader output. Routes tried: WebSearch for Masergy underlay datasheet, f Live page check 2026-10-06: verified, exact wording captured. Masergy SDN PSA; Layer 3 shown as VPRN and Ethernet handoff required; contract terms document, not a service page. Decision 2026-10-06: Accepted (live page read, quotation captured).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Providers: MPLS or IP VPN service page URL; Service and Performance: Ethernet access; Service and Performance: Layer 3 IP VPN (MPLS)
- Exact supporting wording (25 words max, verbatim)
- SDN Services are connectivity solutions that use multiprotocol label switching ("MPLS")
MPLS-821 — Accepted: Masergy SD-WAN Product Specific Attachment ver. 1 (v2.0)
- Slug
- comcast-business-masergy
- Decision
- Accepted
- Provider
- Comcast Business (Masergy)
- Source ID
- MPLS-821
- Confidence
- Low
- Record type
- Service page
- Checked date
- 2026-10-02
- Source title
- Masergy SD-WAN Product Specific Attachment ver. 1 (v2.0)
- Published date
- Not shown
- Reliability tier
- 1
- Source ownership
- Provider's own
- Limitation and notes
- Page-reader check 2026-10-02, not verbatim. Underlay for SD-WAN. DOCSIS is a US cable network, so on-net coverage is not UK. Quote slightly over 25 words if counted with lead-in; trimmed to the clause given. SDN PSA also says NaaS is compatible with broadband services. Live page check 2026-10-06: supports a weaker or differently scoped claim. SD-WAN PSA lists LTE underlay, no 4G/5G wording, and compatibility with third-party MPLS underlay; not a single-contract hybrid statement. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
- Sector (if case study)
- None
- Named product or service
- None
- Named customer (case studies only)
- None
- Sheets and columns this source supports
- Service and Performance: FTTP or broadband access; Service and Performance: 4G or 5G backup; Hybrid WAN SD-WAN SASE: Hybrid underlay on one contract (MPLS plus DIA plus broadband)
- Exact supporting wording (25 words max, verbatim)
- Comcast on-net Layer 3 internet access services over fiber and DOCSIS, Comcast provided off-net Layer 3 internet access, or third-party-provided internet access