Virgin Media O2 Business

Harry Yelland’s research · 2026-10-06 · Live research database · 2026-10-06.1

Original research wording and source decisions. Partial evidence is not confirmed capability; rejected sources do not support a claim. Research notes and workbook instructions are source material, not buyer instructions.

Research status: Complete

Editorial

Slug: virgin-media-o2-business
Notes: Final copy from article draft of 2026-10-06
Provider: Virgin Media O2 Business
Reviewed by: Harry Yelland
Best for (20 words max): UK multi-site estates wanting a UK-owned fibre network with a published UK PoP count and public sector credentials.
Review date (YYYY-MM-DD): 2026-10-06
Strength 1 (25 words max): Publishes 336 UK points of presence and describes a next generation fibre network with access up to 10 Gbit/s.
Strength 2 (25 words max): Lists eight QoS classes, more than any other provider with a published class count in this review.
Strength 3 (25 words max): Listed on CCS Network Services 3 and G-Cloud, and recorded as HSCN compliant.
Weakness 1 (25 words max): No latency, jitter, packet loss or availability targets were found for the MPLS service in the sources reviewed.
Weakness 2 (25 words max): Layer 3 IP VPN and VPLS are described only partly, so the product match needs confirming with the provider.
Weakness 3 (25 words max): SD-WAN and SASE rest on named partners, Versa, Cisco and Zscaler, so delivery sits partly outside the Virgin Media O2 Business network.
Buyer size fit (comma separated: Large global enterprise, Mid-market, Small business): Mid-market, Large global enterprise
Verdict (40 words max; must include one figure from the fact sheets and the review month): Netify recommends Virgin Media O2 Business for UK estates wanting a counted, UK-owned footprint: 336 PoPs, second only to Neos, with three public sector routes. Ask for its MPLS performance targets. Reviewed October 2026.

Providers

Slug: virgin-media-o2-business
Notes: Legal name and number are a Companies House name match only. Contracting entity, parent, type, URLs and Ofcom status not yet reviewed. Other Virgin Media and O2 group entities exist, so the contracting entity needs confirming. Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): The earlier pass gave Virgin Media Operations Limited as parent; Companies House now shows O2 Business Holdings Limited (notified 2025-08-01). A Wikipedia source was rejected. Provider page says Ethernet fibre up to 1 Gbps; the datasheet says 10 Gbps. Cells filled on 2026-10-02 from the outside research pass are Partial unless the re-check confirmed them. Not found means the pass searched and saw nothing, not that it does not exist. Verify each against its source row, then set Decision.
Website: https://www.virginmediabusiness.co.uk
Provider: Virgin Media O2 Business
Provider type: UK national carrier
Parent or group: O2 Business Holdings Limited (immediate parent, Companies House PSC)
Research status: Complete
Supporting source IDs: MPLS-163, MPLS-203, MPLS-285, MPLS-286, MPLS-287
Companies House number: 01785381
Registered office country: United Kingdom
Exclusion reason (if Excluded): Not recorded
Cells still To review (formula): =COUNTIF(C3:Q3,"To review")
MPLS or IP VPN service page URL: https://www.virginmediabusiness.co.uk/connectivity/connecting-sites-and-vpn/ipvpn/
SD-WAN or SASE service page URL: https://www.virginmediao2business.co.uk/connectivity/sd-wan/
UK contracting entity confirmed: Partial
Legal entity name (Companies House): Virgin Media Business Limited
Ofcom-regulated communications provider: Partial
Year MPLS or IP VPN service first offered (if published): Not published

Sector Evidence

Slug: virgin-media-o2-business
Notes: Outside-pass details, unverified (Partial or Not found entered from them): Healthcare: 2025, SD-WAN. Healthcare case (outside pass, unverified): Pennine Care NHS Foundation Trust (2025, SD-WAN). Government and public sector case (outside pass, unverified): Multiple public sector customers via RM6116.
Provider: Virgin Media O2 Business
Education: UK case: No
Healthcare: UK case: Yes
Supporting source IDs: MPLS-296, MPLS-301
Manufacturing: UK case: No
Education: evidence status: Not found
Financial services: UK case: No
Healthcare: evidence status: Partial
Energy and utilities: UK case: No
Manufacturing: evidence status: Not found
Professional services: UK case: No
Retail and e-commerce: UK case: No
Cells still To review (formula): =COUNTIF(C3:X3,"To review")
Hospitality and leisure: UK case: No
Transport and logistics: UK case: No
Financial services: evidence status: Not found
Energy and utilities: evidence status: Not found
Government and public sector: UK case: Yes
Professional services: evidence status: Not found
Retail and e-commerce: evidence status: Not found
Hospitality and leisure: evidence status: Not found
Transport and logistics: evidence status: Not found
Government and public sector: evidence status: Partial

Commercial Model

Slug: virgin-media-o2-business
Notes: Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): The provider framework page (2023-03-27) also names RM6098, RM6261, RM3825 HSCN Access Services and others; not entered. Outside-pass details, unverified (Partial or Not found entered from them): Reseller/wholesale route: Virgin Media Wholesale Limited exists.
Provider: Virgin Media O2 Business
Billing in GBP: Partial
Supporting source IDs: MPLS-203, MPLS-233, MPLS-250, MPLS-300
Cells still To review (formula): =COUNTIF(C3:L3,"To review")
Minimum term (months or Not published): Not published
Channel or wholesale route for resellers: Partial
Pricing published (never record a price): Quote only
Excess construction charges policy published: Not found
Contract terms offered (comma separated months): Not published
Install lead time published (weeks or Not published): Not published
Public-sector frameworks available through (comma separated): RM6116 (lots 1a, 2a, 3a, 3b, 4b, 4c, 4d); HSCN RM3825; G-Cloud 15; unverified claims from earlier passes: G-Cloud 14

Network and Coverage

Slug: virgin-media-o2-business
Notes: Outside-pass details, unverified (Partial or Not found entered from them): Owns core network: owns £13bn fibre-optic network; Coverage UK/Ireland: own PoPs. Module 2: 336 PoPs and 160+ connected data centres are from the wholesale network page; city list not published. 190,000+ km fibre now stated.
24x7 NOC: Not found
Provider: Virgin Media O2 Business
UK-based NOC: Not found
Coverage: Europe: Partial
Owns core network: Proven
Supporting source IDs: MPLS-239, MPLS-288, MPLS-669, MPLS-670, MPLS-671
Coverage: Asia Pacific: Partial
Coverage: Latin America: Partial
Coverage: North America: Partial
Coverage: China mainland: Partial
Cells still To review (formula): =COUNTIF(C3:X3,"To review")
NOC locations (comma separated): Not found
UK PoP cities (comma separated): Not found
Coverage: Middle East and Africa: Partial
Countries with on-net PoPs (list): Not published
Countries with on-net PoPs (count): Not published
NOC count (integer or Not published): Not published
Core network description (25 words max): Next generation fibre network, biggest privately owned network in UK, up to 10Gbit/s
UK PoP count (integer or Not published): 336
On-net UK data centres (comma separated): 160+ connected data centres, including Equinix Manchester MA5 (full list not published)
Global PoP count (integer or Not published): Not published
UK access tails available (comma separated carriers): Own network plus partners
Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner): Proven

Hybrid WAN SD-WAN SASE

Slug: virgin-media-o2-business
Notes: Outside-pass details, unverified (Partial or Not found entered from them): ZTNA: zero-trust cybersecurity model; Hybrid underlay one contract: MPLS, broadband, 4G/LTE; SOC/managed detection: Managed Detection and Response.
Provider: Virgin Media O2 Business
Managed SD-WAN: Partial
Managed firewall: Partial
Co-managed option: Not found
SASE platform offered: Partial
Supporting source IDs: MPLS-289, MPLS-290, MPLS-291, MPLS-292, MPLS-293, MPLS-294, MPLS-295, MPLS-296, MPLS-297, MPLS-298
Zero trust network access: Partial
Secure web gateway or CASB: Not found
Cells still To review (formula): =COUNTIF(C3:Q3,"To review")
MPLS to SD-WAN migration service: Partial
Application-aware routing over MPLS: Not found
Security operations centre or managed detection: Partial
SD-WAN overlay offered (SD-WAN is a component of SASE): Partial
Hybrid underlay on one contract (MPLS plus DIA plus broadband): Partial
SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other): Zscaler (cloud security)
SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other): Versa Networks, Cisco (Meraki and Catalyst)

Service and Performance

IPv6: Not found
Slug: virgin-media-o2-business
Notes: Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): Eight classes on the managed IPVPN page (three for ADSL and FTTC), page last modified 2023-05-04. That page lists five IPVPN SLA PDFs (HSCN UK Managed, International Managed and Unmanaged, UK Managed and Unmanaged, June 2025). Open the UK Managed PDF for the targets. Access maximum is 10 Gbps on the datasheet but 1 Gbps on the web page; not entered. Outside-pass details, unverified (Partial or Not found entered from them): Diverse routing/dual parenting: microwave and dual supplier solutions. Register check 2026-10-02 (page-reader summaries, not verbatim): Provider page says Cloud Connect gives private links to AWS and Azure; not on the AWS, Azure or Google partner lists read.
Provider: Virgin Media O2 Business
Multicast: Not found
4G or 5G backup: Partial
DDoS protection: Not found
Ethernet access: Partial
SLA document URL: https://www.virginmediabusiness.co.uk/legal/terms-and-conditions/
Satellite access: Not found
Any-to-any topology: Partial
Layer 2 VPLS or E-LAN: Partial
Layer 3 IP VPN (MPLS): Partial
Supporting source IDs: MPLS-237, MPLS-239, MPLS-288, MPLS-289
Hub-and-spoke topology: Partial
FTTP or broadband access: Partial
Internet breakout at PoP: Not found
Service credits published: Not found
Jitter (ms or Not published): Not published
Access bandwidth maximum (Mb/s): 10000
Access bandwidth minimum (Mb/s): Not published
Cells still To review (formula): =COUNTIF(C3:AI3,"To review")
CoS marking honoured end to end: Not found
Packet loss (% or Not published): Not published
Point-to-point Ethernet (E-Line): Not found
Cloud on-ramp: AWS Direct Connect: Partial
Cloud on-ramp: Azure ExpressRoute: Partial
Diverse routing or dual parenting: Partial
MEF 3.0 Carrier Ethernet certified: Not found
Cloud on-ramp: Google Cloud Interconnect: Not found
Availability SLA core (% or Not published): Not published
Direct internet access on the same contract: Not found
QoS classes offered (count or Not published): 8
MTTR or repair target (hours or Not published): Not published
Latency UK core round trip (ms or Not published): Not published
Availability SLA access with resilience (% or Not published): Not published

Operations and Assurance

Slug: virgin-media-o2-business
Notes: Re-check of the outside research pass, 2026-10-01 (page-reader wording; confirm on the page): RM6116: Virgin Media Business Limited is on Lots 1a, 2a, 3a, 3b, 4b, 4c and 4d (not 1b, 1c, 1d, 4a, 4e), read from the Government Commercial Agency lot lists on 2026-10-01. G-Cloud 14 listing seen is for SD-WAN (supplier Virgin Media Business Limited), not for IPVPN. HSCN is Partial: a Virgin Media Business IPVPN (HSCN UK Managed) SLA document exists (June 2025); the NHS HSCN supplier list was not checked. PSN is Partial: the IPVPN page lists a PSN IL3 Encryption service; no PSN compliance record seen. Certificates are Partial: provider statements without a registrar record. Outside-pass details, unverified (Partial or Not found entered from them): Customer portal: online performance reporting; Proactive monitoring: remote monitoring; Monthly SLA reporting: online performance reporting. Register check 2026-10-02 (page-reader summaries, not verbatim): RM6116: VIRGIN MEDIA BUSINESS LIMITED listed on lots 1a, 2a, 3a, 3b, 4b, 4c, 4d (page-reader check, 2026-10-02); HSCN: CN-SP, RM3825 DPS, performance data (Virgin Media Business Limited / Virgin Media); G-Cloud: G-Cloud 15, supplier ID 706765, entity VIRGIN MEDIA BUSINESS LIMITED. Research pass 2026-10-02 (page-reader summaries, not verbatim): Regulatory notices or published enforcem Partial: Entity check: reader summary says the case concerns residential switching, not the business unit, and the fined entity is VMED O2 | HSCN confirmed on NHS England CN-SP list (24 Aug 2026).
ISO 9001: Not found
Provider: Virgin Media O2 Business
ISO 22301: Not found
ISO 27001: Partial
API access: Not found
G-Cloud listed: Proven
HSCN compliant: Proven
Customer portal: Partial
UK-based support: Partial
Proactive monitoring: Partial
SC-cleared engineers: Not found
Cyber Essentials Plus: Not found
Monthly SLA reporting: Partial
Supporting source IDs: MPLS-228, MPLS-233, MPLS-237, MPLS-239, MPLS-299, MPLS-584, MPLS-585, MPLS-586, MPLS-707, MPLS-830
PSN connectivity compliance: Partial
Cells still To review (formula): =COUNTIF(C3:T3,"To review")
Change management process published: Not found
CCS Network Services 3 (RM6116) supplier: Proven
Regulatory notices or published enforcement in last three years (text or None found): No enforcement against Virgin Media O2 Business found. Ofcom fined VMED O2 UK Limited (trading as Virgin Media) 28m GBP, case opened 13 July 2023, closed 8 July 2026, for contract termination rules, residential customers.

Supporting records

MPLS-163 — Accepted: Companies House: Virgin Media Business Limited

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-163
Confidence: Medium
Source URL: https://find-and-update.company-information.service.gov.uk/search/companies?q=virgin+media+business+limited
Record type: Company record
Checked date: 2026-10-01
Source title: Companies House: Virgin Media Business Limited
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Companies House search result. Trading name to legal entity match made on the name only, so confirm the contracting entity from the provider terms. Wording captured through a page-reader summary on 2026-10-01. Confirm verbatim on the page, then set Decision. Other Virgin Media and O2 group entities exist, so the contracting entity needs confirming. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): Not recorded
Named product or service: Not recorded
Named customer (case studies only): Not recorded
Sheets and columns this source supports: Providers: Legal entity name; Companies House number; Registered office country
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED

MPLS-203 — Accepted: Persons with significant control, VIRGIN MEDIA BUSINESS LIMITED

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-203
Confidence: Medium
Source URL: https://find-and-update.company-information.service.gov.uk/company/01785381/persons-with-significant-control
Record type: Company record
Checked date: 2026-10-01
Source title: Persons with significant control, VIRGIN MEDIA BUSINESS LIMITED
Published date: 2025-08-01
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Scope: Virgin Media Business Limited 01785381. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Providers: Parent or group; Commercial Model: Channel or wholesale route for resellers
Exact supporting wording (25 words max, verbatim): Active: O2 Business Holdings Limited. Ceased: Virgin Media Operations Limited (ceased 28 July 2025)

MPLS-228 — Accepted: Suppliers on Lot 4d (and other lot supplier lists on gca.gov.uk)

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-228
Confidence: Medium
Source URL: https://www.gca.gov.uk/agreements/RM6116:4d/lot-suppliers/2
Record type: Regulator or framework record
Checked date: 2026-10-01
Source title: Suppliers on Lot 4d (and other lot supplier lists on gca.gov.uk)
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Scope: RM6116 Network Services 3. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: CCS Network Services 3
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED

MPLS-233 — Accepted: SD-WAN from Virgin Media O2 Business (G-Cloud 14)

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-233
Confidence: Medium
Source URL: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/533418410109466
Record type: Regulator or framework record
Checked date: 2026-10-01
Source title: SD-WAN from Virgin Media O2 Business (G-Cloud 14)
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Reader summary of the value: Service 'SD-WAN from Virgin Media O2 Business', supplier Virgin Media Business Limited, G-Cloud 14. Scope: SD-WAN service, not MPLS. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: G-Cloud listed; Commercial Model: Pricing published (never record a price)
Exact supporting wording (25 words max, verbatim): Not captured. Copy the exact wording from the page.

MPLS-237 — Accepted: Terms & Conditions

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-237
Confidence: Medium
Source URL: https://www.virginmediabusiness.co.uk/legal/terms-and-conditions/
Record type: SLA or service description
Checked date: 2026-10-01
Source title: Terms & Conditions
Published date: 2025-06
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. The dash in the wording is the source's own. Scope: IPVPN HSCN UK Managed. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: HSCN compliant; Service and Performance: SLA document URL; Service and Performance: MTTR or repair target (hours or Not published); Service and Performance: Availability SLA core (% or Not published)
Exact supporting wording (25 words max, verbatim): Virgin Media Business – IPVPN (HSCN UK Managed) SLA - Jun 2025

MPLS-239 — Accepted: Internet protocol virtual private network (IP VPN)

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-239
Confidence: Medium
Source URL: https://www.virginmediabusiness.co.uk/connectivity/connecting-sites-and-vpn/ipvpn/
Record type: Service page
Checked date: 2026-10-01
Source title: Internet protocol virtual private network (IP VPN)
Published date: 2023-05-04
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Date shown is the page last-modified date. Scope: IPVPN service. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: PSN connectivity; Operations and Assurance: ISO 27001; Service and Performance: QoS classes offered; Network and Coverage: Coverage: Latin America; Network and Coverage: Coverage: Middle East and Africa; Network and Coverage: Coverage: UK and Ireland (Proven = own PoPs; Partner = via partner); Network and Coverage: Coverage: Asia Pacific; Network and Coverage: Coverage: China mainland; Network and Coverage: Coverage: Europe; Network and Coverage: Coverage: North America; Network and Coverage: UK access tails available (comma separated carriers); Service and Performance: Hub-and-spoke topology; Service and Performance: Availability SLA core (% or Not published); Service and Performance: Diverse routing or dual parenting; Service and Performance: Any-to-any topology; Service and Performance: Layer 3 IP VPN (MPLS); Operations and Assurance: Monthly SLA reporting; Operations and Assurance: Proactive monitoring; Operations and Assurance: Customer portal
Exact supporting wording (25 words max, verbatim): 2-2-4 assured services and PSN IL3 Encryption service

MPLS-250 — Accepted: Suppliers on Lot 3a

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-250
Confidence: Medium
Source URL: https://www.gca.gov.uk/agreements/RM6116:3a/lot-suppliers/2
Record type: Regulator or framework record
Checked date: 2026-10-01
Source title: Suppliers on Lot 3a
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording captured through a page-reader summary during the 2026-10-01 re-check of an outside research pass. Confirm verbatim on the page, then set Decision. Reader summary of the value: RM6116 seven lots and G-Cloud 14 both confirmed on official lists. Scope: RM6116; G-Cloud 14. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Commercial Model: Public-sector frameworks
Exact supporting wording (25 words max, verbatim): Not captured. Copy the exact wording from the page.

MPLS-285 — Rejected: Business Connectivity Solutions

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-285
Confidence: Low
Source URL: https://www.virginmediao2business.co.uk/connectivity/
Record type: Service page
Checked date: 2026-10-02
Source title: Business Connectivity Solutions
Published date: 2026-08-10
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Marketing language Live page check 2026-10-06: page could not be read by the fetch tool. Fetch refused by tool (URL not in provenance set); page not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Providers: Provider type
Exact supporting wording (25 words max, verbatim): Leading UK B2B connectivity provider

MPLS-286 — Accepted: Ofcom response

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-286
Confidence: Low
Source URL: https://www.ofcom.org.uk/siteassets/resources/documents/consultations/category-2-6-weeks/232897-improving-accuracy-of-cli-data/responses/vmo2?v=201173
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: Ofcom response
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: supports a weaker or differently scoped claim. Confirms launch date only; page does not state Ofcom-regulated provider status explicitly. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Providers: Ofcom-regulated communications provider
Exact supporting wording (25 words max, verbatim): Virgin Media O2 launched on 1 June 2021

MPLS-287 — Accepted: UKRN telecommunications

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-287
Confidence: Low
Source URL: https://ukrn.org.uk/sector/telecommunications/
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: UKRN telecommunications
Published date: 2026-03-11
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: supports a weaker or differently scoped claim. Describes Ofcom as sector regulator generally; does not name Virgin Media O2 Business as a regulated provider. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Providers: Ofcom-regulated communications provider
Exact supporting wording (25 words max, verbatim): Ofcom is responsible for economic regulation (notably fixed telecoms network infrastructure)

MPLS-288 — Accepted: IPVPN Datasheet

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-288
Confidence: High
Source URL: https://www.virginmediabusiness.co.uk/pdf/Products/IPVPN%20Datasheet.pdf
Record type: SLA or service description
Checked date: 2026-10-02
Source title: IPVPN Datasheet
Published date: Not shown
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. PDF datasheet Live page check 2026-10-06: verified, exact wording captured. Undated datasheet; also states end-to-end ownership, MPLS-based Managed IPVPN, and Ethernet fibre access up to 10Gbps. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Network and Coverage: Owns core network; Network and Coverage: Core network description (25 words max); Service and Performance: Access bandwidth maximum (Mb/s)
Exact supporting wording (25 words max, verbatim): IPVPN runs at up to 10Gbit/s across our £13bn fibreoptic network.

MPLS-289 — Rejected: Products & connectivity solutions

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-289
Confidence: Low
Source URL: https://www.virginmediao2business.co.uk/products-and-solution/
Record type: Service page
Checked date: 2026-10-02
Source title: Products & connectivity solutions
Published date: 2025-05-17
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page could not be read by the fetch tool. Fetch refused by tool (URL not in provenance set); page not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Service and Performance: Layer 2 VPLS or E-LAN; Hybrid WAN SD-WAN SASE: Managed firewall
Exact supporting wording (25 words max, verbatim): Ethernet Point-to-Point, Ethernet VPN, Managed Firewall

MPLS-290 — Rejected: SD-WAN for Enterprise

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-290
Confidence: Low
Source URL: https://www.virginmediao2business.co.uk/connectivity/sd-wan/
Record type: Service page
Checked date: 2026-10-02
Source title: SD-WAN for Enterprise
Published date: 2026-08-10
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page could not be read by the fetch tool. Fetch refused by tool (URL not in provenance set); page not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: Hybrid underlay on one contract (MPLS plus DIA plus broadband); Hybrid WAN SD-WAN SASE: SD-WAN overlay offered (SD-WAN is a component of SASE)
Exact supporting wording (25 words max, verbatim): Seamless integration of multiprotocol label switching (MPLS), broadband and 4G or long-term evolution (LTE)

MPLS-291 — Accepted: Managed SD-WAN Services

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-291
Confidence: High
Source URL: https://www.virginmediabusiness.co.uk/connectivity/sdwan/managed-SD-WAN/
Record type: Service page
Checked date: 2026-10-02
Source title: Managed SD-WAN Services
Published date: 2026-09-10
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: verified, exact wording captured. Virgin Media Business UK page offering a fully managed SD-WAN service. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: SD-WAN overlay offered (SD-WAN is a component of SASE); Hybrid WAN SD-WAN SASE: Managed SD-WAN
Exact supporting wording (25 words max, verbatim): A managed SD-WAN service is a great solution for organisations looking to upgrade their network without adding pressure to their organisation's IT resources.

MPLS-292 — Accepted: Virgin Media Business to partner with Versa Networks

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-292
Confidence: Low
Source URL: https://news.virginmediao2.co.uk/vm-archive/virgin-media-business-to-partner-with-versa-networks/
Record type: Press release
Checked date: 2026-10-02
Source title: Virgin Media Business to partner with Versa Networks
Published date: 2018-02-01
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Press release Live page check 2026-10-06: supports a weaker or differently scoped claim. Dated 1 February 2018 archive release under the old Virgin Media Business brand; shows Versa only and may be out of date. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other)
Exact supporting wording (25 words max, verbatim): Virgin Media Business has today announced a new partnership with Versa Networks

MPLS-293 — Rejected: What is SD-WAN?

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-293
Confidence: Low
Source URL: https://www.virginmediao2business.co.uk/insights/guides/sd-wan-guide/
Record type: Press release
Checked date: 2026-10-02
Source title: What is SD-WAN?
Published date: 2026-04-02
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page could not be read by the fetch tool. Fetch refused by tool (URL not in provenance set); page not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: SD-WAN platforms offered (comma separated: Cisco Catalyst, Cisco Meraki, Fortinet, Versa, VeloCloud, Palo Alto Prisma, Juniper, HPE Aruba, other)
Exact supporting wording (25 words max, verbatim): We partner with leading SD-WAN suppliers Versa and Cisco

MPLS-294 — Rejected: Business fundamentals

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-294
Confidence: Low
Source URL: https://news.virginmediao2.co.uk/responsible-business/business-fundamentals/
Record type: Press release
Checked date: 2026-10-02
Source title: Business fundamentals
Published date: 2026-05-12
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page does not support the claim. Page covers responsible business practices and does not mention SASE. Decision 2026-10-06: Rejected (page does not support the claim).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: SASE platform offered
Exact supporting wording (25 words max, verbatim): We offer Secure Access Service Edge (SASE)

MPLS-295 — Accepted: Virgin Media O2 Business reimagines traditional SLAs

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-295
Confidence: High
Source URL: https://news.virginmediao2.co.uk/virgin-media-o2-business-reimagines-traditional-slas-with-introduction-of-success-agreements/
Record type: Press release
Checked date: 2026-10-02
Source title: Virgin Media O2 Business reimagines traditional SLAs
Published date: 2022-03-24
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Press release Live page check 2026-10-06: verified, exact wording captured. Press release dated 24 March 2022; Zscaler is the only security partner named. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: SASE or SSE partners (comma separated: Zscaler, Netskope, Palo Alto Prisma, Cato, Cloudflare, Fortinet, other)
Exact supporting wording (25 words max, verbatim): customers signing up to its Zscaler (cloud security), 8×8 (Voice over IP), SD WAN, Mobile, and Voice for Teams services

MPLS-296 — Accepted: Virgin Media O2 Business Unveils New Digital Hub

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-296
Confidence: High
Source URL: https://news.virginmediao2.co.uk/virgin-media-o2-business-unveils-new-digital-hub-at-pennine-care-nhs-foundation-trust-to-revolutionise-healthcare-training/
Record type: Press release
Checked date: 2026-10-02
Source title: Virgin Media O2 Business Unveils New Digital Hub
Published date: 2025-03-04
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Named customer Pennine Care NHS FT Live page check 2026-10-06: verified, exact wording captured. Dated 4 March 2025; Pennine Care NHS Foundation Trust (Birch Hill Hospital digital hub) is a UK healthcare case. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: Zero trust network access; Sector Evidence: Healthcare: evidence status; Sector Evidence: Healthcare: UK case
Exact supporting wording (25 words max, verbatim): introduction of a zero-trust cybersecurity model to protect against cyber threats

MPLS-297 — Accepted: SD-WAN - How it works

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-297
Confidence: High
Source URL: https://www.virginmediabusiness.co.uk/connectivity/sdwan/sdwan-how-it-works/
Record type: Service page
Checked date: 2026-10-02
Source title: SD-WAN - How it works
Published date: 2023-12-11
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: verified, exact wording captured. Appears in the SD-WAN migration journey section; undated. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: MPLS to SD-WAN migration service
Exact supporting wording (25 words max, verbatim): We use resilient service gateways between your existing MPLS (IP VPN) network and your new SD-WAN network

MPLS-298 — Accepted: Virgin Media O2 Business launches enhanced cloud and security solutions

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-298
Confidence: High
Source URL: https://news.virginmediao2.co.uk/virgin-media-o2-business-launches-enhanced-cloud-and-security-solutions-services-following-a-new-partnership-with-telefonica-tech/
Record type: Press release
Checked date: 2026-10-02
Source title: Virgin Media O2 Business launches enhanced cloud and security solutions
Published date: 2023-04-26
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Press release Live page check 2026-10-06: verified, exact wording captured. Dated 26 April 2023, tied to Telefonica Tech partnership; MDR named, SOC not mentioned. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Hybrid WAN SD-WAN SASE: Security operations centre or managed detection
Exact supporting wording (25 words max, verbatim): alongside Private Cloud Hosting and Managed Detection and Response (MDR) security services.

MPLS-299 — Rejected: Help and Support Page

Slug: virgin-media-o2-business
Decision: Rejected
Provider: Virgin Media O2 Business
Source ID: MPLS-299
Confidence: Low
Source URL: https://www.virginmediao2.co.uk/help
Record type: Service page
Checked date: 2026-10-02
Source title: Help and Support Page
Published date: 2025-01-01
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Live page check 2026-10-06: page could not be read by the fetch tool. Fetch refused by tool (URL not in provenance set); page not read. Decision 2026-10-06: Rejected (page not published or available to review (could not be read or checked on the live page); Harry's call 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: UK-based support
Exact supporting wording (25 words max, verbatim): Our help and support page will help you with all your queries

MPLS-300 — Accepted: Business Network Solutions terms

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-300
Confidence: Low
Source URL: https://www.virginmediabusiness.co.uk/pdf/legal-documents/business-network-solutions-terms.pdf
Record type: SLA or service description
Checked date: 2026-10-02
Source title: Business Network Solutions terms
Published date: Not shown
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. Terms document Live page check 2026-10-06: supports a weaker or differently scoped claim. Terms Version 10 summary suggests pound sterling default but no exact GBP wording was returned; USD/GBP adjustment applies to equipment only. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Commercial Model: Billing in GBP
Exact supporting wording (25 words max, verbatim): All payments you owe us under the agreement must be paid in full

MPLS-301 — Accepted: RM6116 Network Services 3 Supplier

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-301
Confidence: Low
Source URL: https://www.crowncommercial.gov.uk/agreements/RM6116/suppliers/7
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: RM6116 Network Services 3 Supplier
Published date: 2024-12-31
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Wording came from an outside research pass and is not verified verbatim. Confirm on the page, then set Decision. CCS supplier list Live page check 2026-10-06: supports a weaker or differently scoped claim. Crown Commercial Service lists the entity as an RM6116 Network Services 3 supplier; no named public-sector customer case. Decision 2026-10-06: Accepted (live page read; supports a weaker or differently scoped claim, so the limitation above applies; accepted by Harry 2026-10-06).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Sector Evidence: Government and public sector: UK case; Sector Evidence: Government and public sector: evidence status
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED, Network Services 3 (RM6116)

MPLS-584 — Accepted: CCS Network Services 3 (RM6116) supplier lists: lots 1a, 2a, 3a, 3b, 4b, 4c, 4d

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-584
Confidence: Medium
Source URL: https://www.gca.gov.uk/agreements/RM6116/suppliers
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: CCS Network Services 3 (RM6116) supplier lists: lots 1a, 2a, 3a, 3b, 4b, 4c, 4d
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Page-reader summary of the lot supplier pages; confirm on the live list, then set Decision. Entity listed: VIRGIN MEDIA BUSINESS LIMITED. Seen on lot pages 1a p2, 2a p3, 3a p2, 3b, 4b p3, 4c p3, 4d p2 (also 4c/4d). Lot 4a page 2 lists 2 names but header says 22/23, so one entry was not shown by the reader; Virgin/Vodafone could be that one, so 4a unconfirmed. Outside claim of 1a,2a,3a,3b,4b,4c,4d matches. Not on 4e. Method: WebFetch r Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: CCS Network Services 3 (RM6116) supplier
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED listed

MPLS-585 — Accepted: NHS England HSCN supplier lists (CN-SP, RM3825 DPS, performance data)

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-585
Confidence: Medium
Source URL: https://supplierregistration.cabinetoffice.gov.uk/dps-suppliers/RM3825
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: NHS England HSCN supplier lists (CN-SP, RM3825 DPS, performance data)
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Page-reader summary. Listed as: Virgin Media Business Limited / Virgin Media. Claim confirmed. On RM3825 DPS appointed list and the CN-SP compliance table (Stage 1, 2, ready for live service), and in performance data as 'Virgin Media'. Not on business applications list. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: HSCN compliant
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED (item 16 of 17 appointed suppliers)

MPLS-586 — Accepted: Digital Marketplace G-Cloud supplier: VIRGIN MEDIA BUSINESS LIMITED

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-586
Confidence: Medium
Source URL: https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/suppliers?prefix=V
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: Digital Marketplace G-Cloud supplier: VIRGIN MEDIA BUSINESS LIMITED
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Page-reader summary. Framework G-Cloud 15, supplier ID 706765. Claim 706765 confirmed on G-Cloud 15 and G-Cloud 14 V indexes. Supplier page (g-cloud-15/supplier/706765) names no specific network/SD-WAN service. Not listed under a Virgin Media O2 Business name. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: G-Cloud listed
Exact supporting wording (25 words max, verbatim): VIRGIN MEDIA BUSINESS LIMITED (706765)

MPLS-669 — Accepted: Module 2 check: VMB-01

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-669
Confidence: Medium
Source URL: https://virginmediabusiness.co.uk/wholesale/wholesale-partners/Our-Network
Record type: Service page
Checked date: 2026-10-02
Source title: Module 2 check: VMB-01
Published date: Page last modified 2026-02-06; checked 2026-10-02
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Page-reader check 2026-10-02: confirmed. Page is the Wholesale partners network page, not retail IPVPN. Also shows '160+ Connected Data Centres'. Page now says 190,000+ km fibre. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Network and Coverage: UK PoP count (integer or Not published)
Exact supporting wording (25 words max, verbatim): 336 Virgin Media O2 PoPs covering most UK businesses

MPLS-670 — Accepted: Module 2 check: VMB-03

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-670
Confidence: Medium
Source URL: https://www.virginmediabusiness.co.uk/why-virgin/our-technology/
Record type: Service page
Checked date: 2026-10-02
Source title: Module 2 check: VMB-03
Published date: checked 2026-10-02 (no page date)
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Page-reader check 2026-10-02: confirmed. Carrier Ethernet product statement; page reads as dated copy (mentions 330 Ethernet PoPs, 38,000 street cabinets) so treat as older marketing text. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Network and Coverage: Owns core network
Exact supporting wording (25 words max, verbatim): Our Carrier Ethernet services are provided over a fibre MPLS core rather than legacy technologies such as ATM or SONET.

MPLS-671 — Accepted: Module 2 check: VMB-05

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-671
Confidence: Medium
Source URL: https://news.virginmediao2.co.uk/virgin-media-business-wholesale-connects-equinix-manchester-ma5-datacentre-with-new-fibre-routes-and-high-bandwidth-services/
Record type: Service page
Checked date: 2026-10-02
Source title: Module 2 check: VMB-05
Published date: 2024-05-22
Reliability tier: 1
Source ownership: Provider's own
Limitation and notes: Page-reader check 2026-10-02: confirmed. Wholesale network, not MPLS specific. Decision 2026-10-06: Accepted (tier 1 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Network and Coverage: On-net UK data centres (comma separated)
Exact supporting wording (25 words max, verbatim): Equinix MA5 is the latest in an extensive list of over 160 data centres that Virgin Media Business Wholesale's national network connects.

MPLS-707 — Accepted: Investigation into Virgin Media's compliance with contract termination and complaints handling rules

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-707
Confidence: High
Source URL: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/cw_01275
Record type: Regulator or framework record
Checked date: 2026-10-02
Source title: Investigation into Virgin Media's compliance with contract termination and complaints handling rules
Published date: 2026-07-08
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Page-reader check 2026-10-02, not verbatim. Entity check: reader summary says the case concerns residential switching, not the business unit, and the fined entity is VMED O2 UK Limited. Ofcom enforcement bulletin and ICO searches not run for the business entity, so Partial. Live page check 2026-10-06: verified, exact wording captured. Ofcom case opened 13 July 2023 and closed 8 July 2026; breach of General Conditions C1.8 and C4, with a fine imposed; relates to consumer/residential rules. Decision 2026-10-06: Accepted (live page read, quotation captured).
Sector (if case study): None
Named product or service: None
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: Regulatory notices or published enforcement in last three years (text or None found)
Exact supporting wording (25 words max, verbatim): Virgin Media had in place procedures for contract termination which likely acted as a disincentive to switch for customers on millions of calls.

MPLS-830 — Accepted: HSCN Consumer Network Service Providers

Slug: virgin-media-o2-business
Decision: Accepted
Provider: Virgin Media O2 Business
Source ID: MPLS-830
Confidence: Medium
Source URL: https://digital.nhs.uk/services/health-and-social-care-network/hscn-suppliers
Record type: Regulator or framework record
Checked date: 2026-10-06
Source title: HSCN Consumer Network Service Providers
Published date: Not shown
Reliability tier: 2
Source ownership: Independent public record
Limitation and notes: Page-reader check 2026-10-06, not verbatim. NHS England page dated 24 August 2026. Confirm on the live page. Decision 2026-10-06: Accepted (tier 2 source, wording and supported columns recorded, reader-checked; verbatim check on the live page still due).
Sector (if case study): None
Named product or service: HSCN CN-SP list
Named customer (case studies only): None
Sheets and columns this source supports: Operations and Assurance: HSCN compliant
Exact supporting wording (25 words max, verbatim): Listed with Stage 1, Stage 2 and Ready for Live ticked